Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Northland Hyundai
Prince George, BC
512 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 512 reviews
April 20, 2017
Not a happy customer 2015 I was contacted by sales personal to update my 2013 Hyundai , I initially said I was happy with my 2013. I refused to come into dealer to look a 2015 I was contacted by sales personal to update my 2013 Hyundai , I initially said I was happy with my 2013. I refused to come into dealer to look at updating to 2015. Once again I was contacted by sales personal from another dealer . Hyundai sales personal from Toronto who Prince George dealer brought in from Toronto. I was at the time pressured to upgrade, the deal was made , there was no backup camera on vehicle Hyundai said they would install one if Impurchased 2015 Tuscan. Since it was not a factory build in Hyundai installed Canadian Tire cheap camera. When services department installed they mounted it in a unsafe area of the Tuscan, 2015 I,just let it go , my family said this is unsafe and to,take it back and have Hyundai install where it can be used safely. I took Tuscan Hyundai back to have it installed, service installed it on the dash upside down once again back I go to have it installed so that it faced the correct way . However when I picked up. Again there was no correct image when backing up . Sales personal Dave suggested that Hyundai was doing me a favour. He implied that Hyundai did not have to correct there mistake. And as a curious they would look, at it . I have made many trips in the last couple weeks to have the camera installed correctly. This could all have been avoided if the camera was installed in correct position when I purchased the Tuscan. ( the monitor camera was installed by the lower console beside ash tray. As a client Who purchased three vehicles from Hyundai This has been a big disappointment, I usually upgrade every two three years, as a 71 year old lady I did feel persuasive and pressured into buying Tuscan. I have contact sales personal to downsize. Hyundai is not interested in dealing unless one is interested in purchasing there new vehicles. More
by Sharron
Employees Worked With
Peter Sia
March 17, 2017
spectacular service!!! Thank you for the awesome service Jordan Hansen and P. McCarville! My Hyundai came in today for a recall, and I got driven to work, picked up and got Thank you for the awesome service Jordan Hansen and P. McCarville! My Hyundai came in today for a recall, and I got driven to work, picked up and got into a cleaner truck.They checked everything and had suggestions for future service. Everyone was very friendly and professional! Thank you Barb Burke More
by Barb
Employees Worked With
P.McCarville, The 2 people that drove me to and from work, Jordan Hanschen
February 10, 2017
Buyer beware! I was super excited about my used 2010 santa fe. The salesman Chris Perry was great! Unfortunately it was all down hill from there. I signed the purc I was super excited about my used 2010 santa fe. The salesman Chris Perry was great! Unfortunately it was all down hill from there. I signed the purchase agreement on a Thursday and picked up the following Tuesday. During that time and additional 3000+ kilometers were added to the listed mileage. Joyriding or fraud? I can't be sure. Within a couple of days I also noticed a missing coolant overflow cap replaced with a rag, a missing access panel, and the brakes were grinding. My salesman quickly solved the cap issue the rest of my issues were not addressed. I'm typically easy going and figured "just let it go". 3 1/2 months later driving highway speeds the low oil pressure light comes on and the vehicle quits as i pull to the side of the road leaving me stranded along the highway just north of Kamloops. Turns out the oil pump fell apart in the oil pan and I need a new engine. Northland was quick to point out they were not liable and I didn't purchase the extended warranty. To add insult to injury they offered to sell me another vehicle for $6000 or $18000 plus taxes and fees. They further insulted me by suggesting I wound the engine out to 10000 rpm in 1st gear! Need I point out it redlines at 6700rpm and is an automatic? When I suggested they sold me a lemon I was told "whoever told you that is a liar". Like I'm not intelligent enough to figure that out on my own? Long story short they did nothing to help despite the fact the Sonata engine had a major recall for a similar issue and the mechanic who replaced my engine had the exact same make and model in for the exact same issue the week before mine. They don't stand behind their product and don't value their customers once they get your money. They did offer me a jug of oil and coolant, an oil filter etc. I declined. Shortly after they sent me a service notice for the vehicle I traded in! How I wish I still had my Honda!!!! All I can do now is pay for the replacement engine and do my best to keep this from happening to anyone else. Take your business elsewhere! Interesting sidenote: Their sales manager gives them a 5 star rating on the Facebook page. Seems to be a violation of their own review policy. More
by SandraJ
Employees Worked With
Kyle Bachman, Gurp Sidhu, Peter Sia
January 15, 2017
Hard working I was looking to change the % of interest that I was paying. Joel was very helpful and outdid himself alongside his team. They gave me a great deal on I was looking to change the % of interest that I was paying. Joel was very helpful and outdid himself alongside his team. They gave me a great deal on a different car with a great package. You can't find a better guy to deal with who will listen and meet all your expectations! More
by Britni R
Employees Worked With
Joel Liddicoat, Michael Cassie
December 12, 2016
Great Service Department Friendly and knowledgeable staff in the service department makes every service an easy one. The shuttle car is almost always ready when you need a rid Friendly and knowledgeable staff in the service department makes every service an easy one. The shuttle car is almost always ready when you need a ride and makes it a breeze to get your regular servicing done without interrupting your work day. More
by New Hyundai Owner
Employees Worked With
Brandon Beck, Mindy Leckay
December 11, 2016
Great deal ship. Highly recommended!!! So this past April I end up getting myself into a brand new 2016 hyundai accent. I absolutely loved the car. Just didn't fit myself & life style. So I So this past April I end up getting myself into a brand new 2016 hyundai accent. I absolutely loved the car. Just didn't fit myself & life style. So I called my dealership and seen how my credit was to get into a truck. Couple days later I get a call from Mike saying he has a 2015 Nissan Titan for me. The following Monday we met in williams lake to trade vehicles. So loving the truck now. Already went and got 4 loads of wood to keep warm in this east wind! More
by Lashandnelson
Employees Worked With
Philippe Vachon, Joseph Squires, Michael Cassie
December 01, 2016
A Good Feeling about myself Make sure that the buyer' myself' understands what she/he is buying and get the most out of their purchase, also for other who make purchases who out Make sure that the buyer' myself' understands what she/he is buying and get the most out of their purchase, also for other who make purchases who out town provide a room that made a difference in the purchase. More
by roseaslin
Employees Worked With
Marlaine P., Joseph Squires
November 03, 2016
2016 Tucson Luxury I recently bought a new 2016 Tucson Luxury from the salesman Chris ( definitely attended to all my needs and questions) to the used car manager Chris( I recently bought a new 2016 Tucson Luxury from the salesman Chris ( definitely attended to all my needs and questions) to the used car manager Chris(who went out of his way to give me the best in value possible for my trade-in) This is my first NEW vehicle so I had no idea the process involved. Philippe in finance went over the multi facets of my bill until everything was clear. I had remote start, bug deflector and platinum package attended to today with Tim in the garage doing proffessional work to make my new vehicle look like a million dollars! Thanks to all at Northland Hyundai for their warm and welcoming environment to the great service provided. Liz Hewison More
by Liz Hewison
Employees Worked With
Chris Vigue, Philippe Vachon, Brandon Beck, Chris Perry, Terry Bourque
November 01, 2016
Great team! Phil is amazing!! Finds the right financing for you, explains everything completely and answers any and all questions! Very pleasant to talk you! Thi Phil is amazing!! Finds the right financing for you, explains everything completely and answers any and all questions! Very pleasant to talk you! This is the best team! More
by Sarka144
Employees Worked With
Gurp Sidhu, Philippe Vachon, Jesi Janjua
October 23, 2016
Very polite and helpful. It was my first time buying a brand new car from a dealership. Ryan was very friendly and was not pushy towards me about my car. He explained things a It was my first time buying a brand new car from a dealership. Ryan was very friendly and was not pushy towards me about my car. He explained things about the process of buying a car in a way that was easy to understand. He was super nice and a didn't make me feel like a stupid teenager. Marlaine and Gurp did everything they could to get me financed without a co-signer. They were willing to spend a couple days to get it done and I greatly appreciated it. My only issue was when I got my car cleaned for delivery the windows were not cleaned very well. Northland Hyundai is a great place to go for first time buyers. More
by e.f.w
Employees Worked With
Marlaine P., Gurp Sidhu, Ryan Hambler
