Northland Chrysler Jeep Dodge

Great Experience I had a great experience purchasing my new vehicle. Geno Dlouhy was my sales associate and he was great. He kept me in the loop at all times, which I I had a great experience purchasing my new vehicle. Geno Dlouhy was my sales associate and he was great. He kept me in the loop at all times, which I appreciated. Geno was very helpful and worked hard to get me into the truck that I wanted. My truck had to spend the day at Northland to get the box lined and he let me use his truck for the day so I wasn't inconvenienced. Once again I was very pleased with my experience. More

Lemon Jeep?!? Thursday June 30th I was the happy owner of a 2016 Jeep Cherokee North. It did not last long. The very next morning, Canada Day, I hear a knocking i Thursday June 30th I was the happy owner of a 2016 Jeep Cherokee North. It did not last long. The very next morning, Canada Day, I hear a knocking in the engine. Unhappy does not describe my reaction! Back to the dealership I go. My salesperson, Ben, summoned a mechanic upon hearing my complaint. I suspected faulty lifters, push rod, valve stem etc. In short, a big problem. The mechanic and I drove the vehicle. The manager came out and had a listen to this knocky lemon as well. They all agreed, in short order, that there was a problem with this motor. They put three mechanics on diagnosing this problem for me. A few hours later, my suspicions were confirmed. Upon reading the mechanics report I was now more sure than before that, "I do not want this Jeep!" I expressed as much to Ben, his manager and the service manager. However, the only way they could get me into a different jeep was to have Chrysler own the inadequacy of their product and accept it as a return. At which point a new jeep could be ordered for me. That is exactly how it played out. Throughout the whole process Ben was apologetic and understanding. He promised me he was going to make it right and he did. He kept me updated throughout the week that it took to solve this problem. He found my jeep at another dealership and did what was required to get it to me as soon as possible. Everyone I dealt with here at Northland Dodge was helpful and apologetic, admitting that it was a problem that never should have been and that they were going to take care of me. They were going to make it right, make me a jeep man for life. Not sure yet that I am a jeep man for life, but I sure am alot happier now than I was with that knocky lemon. Good Job Ben, Good Job Northland team! More

Great customer service by Geno Geno went above and beyond to find the jeep I wanted and the deal that worked for me. Highly recommend Geno. Great place to purchase a new or used veh Geno went above and beyond to find the jeep I wanted and the deal that worked for me. Highly recommend Geno. Great place to purchase a new or used vehicle More

New truck I went into Northland Chrysler Jeep Dodge not knowing exactly what I wanted and knowing I wanted to shop around to get the best deal I could. I ended I went into Northland Chrysler Jeep Dodge not knowing exactly what I wanted and knowing I wanted to shop around to get the best deal I could. I ended up leaving with a brand new truck and couldn't be happier with the way I was treated by everyone involved! Definitely made me feel like I was the only one they were focused on as soon as I walked in the door. More

Hard working, friendly staff Kevin worked hard and stayed late to make sure we found the right vehicle for us. I was very impressed. The whole staff was friendly and we didn't fee Kevin worked hard and stayed late to make sure we found the right vehicle for us. I was very impressed. The whole staff was friendly and we didn't feel pressured to buy More

Friendly service Service was fast and friendly. The deal with the jeep and trade in was fair. James was able to answer all of my questions. The delivery was no hassle Service was fast and friendly. The deal with the jeep and trade in was fair. James was able to answer all of my questions. The delivery was no hassle and fast. More

These guys are awesome Highly reccomend James Cannon the guy went above and beyond for me helped me get into something reliable for my family with a low intrest rate and aff Highly reccomend James Cannon the guy went above and beyond for me helped me get into something reliable for my family with a low intrest rate and affordable payments 👍 More

Great! James was very efficient and helpful, I told him what I wanted in a vehicle and he helped me choose the perfect one! I couldn't be happier! James was very efficient and helpful, I told him what I wanted in a vehicle and he helped me choose the perfect one! I couldn't be happier! More