Northland Chrysler Jeep Dodge

StephenPatrick rose to honors-our 2 nd vehicle, same place We had just purchased our truck from Stephen, in Prince George - just looking, when Stephen said, I could show you what I have in SUV's if you want t We had just purchased our truck from Stephen, in Prince George - just looking, when Stephen said, I could show you what I have in SUV's if you want to buy it for your wife. I said I have a strict budget and I don't have all day to sit around for anybody. In a giffy I was driving back home me in the truck, Mavis in her NEW 2018 SUV...smiles, everyone at NLD helped makes us both smile More

Horrible I bought a brand new truck last year. Service was great on that end. First oil change they noticed uneven wear on my tires. Mechanic told me they must I bought a brand new truck last year. Service was great on that end. First oil change they noticed uneven wear on my tires. Mechanic told me they must have forgot to do a wheel alignment. Service center accused me of hitting of hitting to many potholes. Had to argue with them to get anything done. Second oil change they told me the same thing about my tires. Talked to the service lady again. She told me there is no way we will do anything for you this time because they just did an alignment . I paid for extended warranty and have never hit any potholes. After my visit I received an email telling me that the service manager would be calling me about my bad experience. That was three weeks ago. Still no call More

Terrible Experience I had booked an appointment over the phone to have the rain guards on my jeep fixed after the adhesive disintegrated a year after purchase and install I had booked an appointment over the phone to have the rain guards on my jeep fixed after the adhesive disintegrated a year after purchase and installation by this dealership. I booked an oil change for the same day. The day before my service, I received a call to confirm my appointment for the oil change and rain guards. I confirmed. Upon my arrival I was told to see Marylene Ducharme for my service. Marylene was abrasive from the start and told me I didn't book an appointment for an oil change, just the rain guards. They were able to perform the oil change at the same appointment. While sitting with Marylene I also inquired about having some clear coat scuffs repaired under my extra paint protection that I had purchased with my vehicle. Without looking at the damage, Marylene said it wasn't covered. I had brought my the coverage pamphlet and showed her where it stated it was in fact covered. She again, stated it wasn't covered and seemed inconvenienced when I asked her to look at the damage I was talking about before being so dismissive. Marylene looked at the damage and stated she would look into it. Upon my return to get my vehicle, (3.5 hours after drop off) my paperwork could not be found and I was left waiting again. When my paper work was found Marylene told me I could book my Jeep in to get the paint buffed on another day. My Jeep was also not washed during this service. Had I not have insisted Marylene look into it, I may not have received accurate information in regards to warranties and protections I paid for and expect to have access to. Sine my service appointment, I have discovered the rain guards are still not properly installed. I am very hesitant to book another appointment for the rain guards and the paint after this experience. More

Would Never Go Back The issue wasn't the constant begging for me to purchase more service options, or the lack of information provided on when my vehicle would be ready, The issue wasn't the constant begging for me to purchase more service options, or the lack of information provided on when my vehicle would be ready, or even the complete disregard to update me throughout the day on the status of my vehicle. It was the lady saying, at 6:59 AM, that I could not go inside because they 'open at 7'. It was the team of people at the front all blaming other service staff who weren't there for the confusion on my vehicle. The confusion in the service bay at the beginning of my experience made it harder for me to appreciate that they had vacuumed out my floorboards. The best part was the completion of the service, and the price wasn't that bad, but compared to others, it's about average in the market. I left with the task completed, and a desire for a dealership that focused on customer service. If everyone sells the same thing, why not just be better at selling it? I will not recommend my family and friends to go here, and will be bringing my vehicle to other dealerships for the eventual warranty work it will need. More

Fantastic!!!! Great service, amazingly helpful, friendly, and honest and goes out of his way to make sure that the customer is happy. We have bought 2 vehicles from Great service, amazingly helpful, friendly, and honest and goes out of his way to make sure that the customer is happy. We have bought 2 vehicles from Northland and have dealt with Grahame every time for financing, excellent employee and highly recommended....Thank you for everything!!!! More

Best Salesman!! Everything was first class! Stephen Patrick made purchasing a new vehicle a great experience for our daughter. Most friendly salesman we have ever dea Everything was first class! Stephen Patrick made purchasing a new vehicle a great experience for our daughter. Most friendly salesman we have ever dealt with; We definitely would recommend asking for him when looking for a vehicle at Northland Chrysler Jeep Dodge in Prince George, BC. More