Northgate Chevrolet Buick GMC Ltd - Service Centre

Service department There appoints are for drop off times not the time your vehicle will get looked at( not what I was told when booking I asked this spacifacly), could b There appoints are for drop off times not the time your vehicle will get looked at( not what I was told when booking I asked this spacifacly), could be any time of the day is what I was told after waiting for over an hour. Called GM dealer in Fort Saskatchewan and the said to come right out and got it in. Also the have same drop of policy but up front about it, and did state of you let them know they will work with you to get it in and out sooner if the custermer has time restraints. Big thing much friendlier and up front staff More

Continue Damaging Customer Vehicles This is now a 2nd time after bringing in a vehicle, that damage happened either in the parking lot when complete or while in the service bay. I had a This is now a 2nd time after bringing in a vehicle, that damage happened either in the parking lot when complete or while in the service bay. I had a vehicle in for a coolant leak 3 times before they fixed it. On the 3rd time I picked it up with a large red scrape on the rear passenger fender. I have no red vehicles. After bringing the vehicle in for them to see, pictures were taken by the dealership (Saturday). I called 2 days later (Tuesday) to see what was happening. The service advisor told it me it was on her pile and she has yet to look at it and asked me to bring the vehicle in. I brought the vehicle in and waited 5 minutes for the service manager to come out. The advisor told me it would be another 5 minutes. I left the shop at that point, as I felt if I was not worthy to give me a moment to look at the damage caused by this shop, I will take my service elsewhere. Seeing other comments now about the service manager.....I made the right choice. More

poor customer service, wreck your vehicle. After buying multiple vehicles from this dealership, and getting all my service work done through them. They have scratched my truck and even after i After buying multiple vehicles from this dealership, and getting all my service work done through them. They have scratched my truck and even after i proved to them it was not there when i dropped it off (and it was not done in the parking lot as the scratches go inside the door jamb). They won't fix it. When i tried to talk to the service manager, he won't return my phone calls and when i went to sit down with him to talk about it. He told me he has more important things to do and get out of his office. Im sorry, i thought i was the customer??? whats more important than me? Then when i went to talk to the new car general manager, he was appalled at how the service department was treating me and assured me that he would talk to the owner and look into it and get back to me.... Now he isnt responding to my texts or calls. Do yourself a favour and go somewhere else. Somewhere that customer service actually means something!! P.s. To the owner of northgate... If you arent aware of this situation then you should have a serious conversation with your managers. Make a customer happy and he will tell ten people, xxxx a customer off and he will tell a thousand. now wheres my survey card for GMC canada..... More

Very nice staff! Very nice staff with quick and efficient service. Good value for the money. Location is very convenient right off 127 ave. I think I will go there aga Very nice staff with quick and efficient service. Good value for the money. Location is very convenient right off 127 ave. I think I will go there again. Thanks guys! More

Excellent These guys are close to home and everytime I go they do a great job. Well priced and good bang for your buck. Would recommend These guys are close to home and everytime I go they do a great job. Well priced and good bang for your buck. Would recommend More

The service was fast and efficient. The technician was The service was fast and efficient. The technician was friendly and helpful. He advised me of other items I should replace in the near future. I The service was fast and efficient. The technician was friendly and helpful. He advised me of other items I should replace in the near future. I was in and out in less than an hour. More

Took my truck in for service because 4x4 stoped working, was told it was going to be 100 $ to do the scan of my truck, end up paying 497 $ and was told I need new transfer case that was 3790 $ installed !!! was told it was going to be 100 $ to do the scan of my truck, end up paying 497 $ and was told I need new transfer case that was 3790 $ installed !!! End up taking somewhere else where they told me tcase was fine and end up paying 509 $ for encoder motor now truck runs like new ! More

The service manager was abusive and fouled the job up --- I had to go to their competitor to get it fixed..Ron Hodgson...who are GREAT... I had to go to their competitor to get it fixed..Ron Hodgson...who are GREAT... More