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Northgate Chevrolet Buick GMC Ltd - Service Centre
Edmonton, AB
58 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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58 Reviews of Northgate Chevrolet Buick GMC Ltd - Service Centre
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October 26, 2016
Nobody provides better Service I have bought a number of vehicles at Northgate and what keeps me going back is the excellent service. Whether it's the drive through oil change or s I have bought a number of vehicles at Northgate and what keeps me going back is the excellent service. Whether it's the drive through oil change or something more serious, the staff are very courteous and informative. I appreciate how they will phone and explain if something else is needed service wise and the bottom line cost has never exceeded the quote. I highly recommend Northgate Chev. More
by Mark
Employees Worked With
October 26, 2016
6 vehicles and counting! I can't say enough about Northgate Chevrolet! We have purchased 6 cars, vans, trucks and SUV's from them and expect to buy more! Integrity is everyth I can't say enough about Northgate Chevrolet! We have purchased 6 cars, vans, trucks and SUV's from them and expect to buy more! Integrity is everything there, with great people, great products and great owners. They are outstanding at providing service, and that is what I pay for. I would ( and do) recommend them to everyone! More
by Sonny
Employees Worked With
Other Employees :
Owen Potter, Steve Melin, June Dennis
October 23, 2016
Service on 2013 silverado turned into a new purchase Was getting service done on my 2013 Silverado, which has been a great truck. I decided to enquire pricing on the new electric cars coming out in the n Was getting service done on my 2013 Silverado, which has been a great truck. I decided to enquire pricing on the new electric cars coming out in the new showroom when I met Andy Shepard for the first time . He was pleasant and had a lot of knowledge on the new volt and even the new bolt, which is coming out. Then we started talking about the new Corvette in the showroom , he had great knowledge on that brand of car and the different options for it. All this time he gave me his undivided attention. He then asked me my reason for being in the showroom was I looking to purchase or other reasons. I proceeded to tell him about my 2013 Silverado Z71 in service. He then started to bring me up to date with the new 2016 Silverado and the great deals on them. He asked me if I wanted to sit down and crunch some numbers on a new truck. All this time with Andy there was no pressure on buying and he gave his full attention, and answered all my questions. I now drive a new 2016 Silverado LTZ 4x4. I have never in my life ever had such a pleasant purchase right from the showroom to parts department, and the service department ,and financing. This dealership has a family like attitude , If you ever think of buying new Andy Shepard, and the rest of the team at Northgate will make you purchase a very pleasant and painless adventure. More
by Jeff Harvey
Employees Worked With
Josh and Shawn, Andy Shepherd
July 13, 2016
Terrible service, no customer service skills. Took a vehicle in for some recalls and to have my keys reprogrammed. Dealership texts me saying the brand new battery I put in it an hour before it wa Took a vehicle in for some recalls and to have my keys reprogrammed. Dealership texts me saying the brand new battery I put in it an hour before it was towed to their dealership is dead. After texting back and forth for a few hours I eventually learn it is not dead. What? Make up your mind? They do the recalls but the vehicle still isn't starting. "Did you reprogram the key?" I ask. They reply with something about how my remote starter is broken and it's $300 to remove it. "That doesn't answer my question." Run around and then back to the $300 again. "Did you reprogram the key?" They reply with something vague about data communication. Then tell me they pushed my car outside, it's gonna need a tow, and I owe them $118 because they did extra work that I did not ask for. The car was brought to have recalls done, and keys reprogrammed. One step apparently hasn't been done, and apparently $118 worth of work was done to my car without my permission. You're a real winner, Dennis. More
by Michael Doyle
Employees Worked With
Dennis.
May 18, 2016
Service work done A while ago I was having an oil change done on my 2 year old Cruz. The staff noticed that a seal was leaking and suggested that I book the vehicle in A while ago I was having an oil change done on my 2 year old Cruz. The staff noticed that a seal was leaking and suggested that I book the vehicle in to see the extent of the damage. I did bring the vehicle back and was told that it might be a couple of days to complete the work. June did a a great job of letting me know how the repair work was going, and updating me when parts had to be ordered resulting in a delay. As soon as June realized that the repair would take longer than anticipated she arranged a rental vehicle for me at no cost to me. During the week that my vehicle was in the shop June called several times to keep me updated. I often use the dealership for quick lube oil changes. During one oil change my son said I should ask about the charger connection not working. One of the service rep quickly diagnosed it as two burnt out fuses. I got the fuses at the parts department and the service rep replaced them for me. I was very grateful for the extra effort he put in; without charging me for his time or knowledge. More
by luvnorthgate
March 09, 2016
They won't work on older cars. when I called I was told they do not work on vehicles older then the year 2000. I have never heard of such a response from a dealership. when I called I was told they do not work on vehicles older then the year 2000. I have never heard of such a response from a dealership. More
by whitebro
Employees Worked With
June Dennis
November 26, 2015
Excellent service Dan Saunders in Service Dept was a pleasure to speak with when problems with my GMC 2013 Terrain occurred.....even tho I had to leave my vehicle there Dan Saunders in Service Dept was a pleasure to speak with when problems with my GMC 2013 Terrain occurred.....even tho I had to leave my vehicle there as it wasn't drivable I was left with positive feeling that it would be looked at as soon as possible due to the fact I didn't have a appointment and was just a 'drive in' due to stalling issues. Dan called to update me when my vehicle would be inspected to find out what the problem was.....and received call earlier than expected to say my vehicle was ready to be picked up. Great experience which does not necessarily come with a vehicle when problems arise! More
by GPl
November 16, 2015
FANTASTIC I could not of found a better Sales lot. I enjoy visiting with Sean Codner and end up buying a new car. He always seems to know what I want. Denis I could not of found a better Sales lot. I enjoy visiting with Sean Codner and end up buying a new car. He always seems to know what I want. Denis and June in Service..........I love them!!!! More
by FANTASTIC
Employees Worked With
Other Employees :
Dennis Coops and June love them both, in Service. Sales is my best sales friend Sean Codnor.
October 23, 2015
Service with June Denis Upon my arrival at the service centre I encountered a most lovely lady.She was knowledgable ,professional and personable. Having such excellent servic Upon my arrival at the service centre I encountered a most lovely lady.She was knowledgable ,professional and personable. Having such excellent service made my visit to Northgate Chev a pleasant experience. More
by Wayne
Employees Worked With
June Denis, June Dennis
October 23, 2015
Emergency service While driving home I got a message that engine power was reduced. The engine was overheating. Got home, sent a message to the dealership after hours, While driving home I got a message that engine power was reduced. The engine was overheating. Got home, sent a message to the dealership after hours, they mesaged back right away. I couldn't get an appointment for next morning. Took my chances and went in. They got the car looked at, determined the problem. Had to order a part so gave me a loaner vehicle and had the car fixed the next day. So happy with the service. Will be back to purchase me next vehicle! More
by Jennifer
