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Northgate Chevrolet Buick GMC Ltd

Edmonton, AB

Overview
Employees
Reviews
4.4
606 Reviews
Serving Edmonton and Surrounding area for 50 years 1968-2018. Family owned and operated.
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13215 - 97 St NW

Edmonton, AB

T5E 4C7

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Showing 606 reviews

May 06, 2023

This was my first purchase from this dealership and was satisfied with the level of service and appreciated the professionalism of the sales rep Frank. More

by Pmjcoyle
Recommend Dealer
Yes
Employees Worked With
Frank Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 15, 2023

I was referred to Northgate and specifically Frank Romano. I met with Frank when I arrived. I was taken care of and purchased one previously owned vehicle and one new vehicle. I would recommend Northg More

by neil
Recommend Dealer
Yes
Employees Worked With
Tom Waring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 30, 2023

Dealt with Frank Romano, told him model, exterior/interior colours & options I want ed. He got busy and it happened. Great job Frank! More

by 2264ex-air
Recommend Dealer
Yes
Employees Worked With
Jim McEwen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 16, 2023

Tony has help us with many leases and purchases @ Enerpro Insulation . Always upfront and no misleading information .A pleasure to deal with and highly recommended. More

by Enerpro Insualtion
Recommend Dealer
Yes
Employees Worked With
Tony Di Pietro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 24, 2023

I had an oil change done on my Cadillac SRX on Dec 22, 2022. On the invoice, the tech entered the wrong vehicle year, the wrong licence plate number, and the wrong VIN. I wonder if he put in the right oi More

by Ram
Recommend Dealer
No
Employees Worked With
Quick Lube Centre
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2023 -

Northgate Chevrolet Buick GMC Ltd responded

Hi Ram, I am sorry to hear about this. We would like to investigate this further. Can you call Trevor, our Service Manager, at 780-476-3371? He is aware of the review and is expecting your call. Thank you.

Feb 26, 2023 -

Ram responded

The work order is 327935 dated Dec. 30, 2022. Thank you for reaching out.

Mar 09, 2023 -

Ram responded

The Service Manager Trevor kindly addressed my issues by inspecting the vehicle and appropriately explaining the matters of concern with professional courtesy this morning. The right oil was put in and the leak of black fluid was from the muffler, which I did not know. It's a relief for me. I will recommend this dealer for service with a five-star rating and I will go back there myself. Thanks a bunch Trevor.

February 05, 2023

Liars - just a lot of promises. The level of communication is zero, in other words, it was not there at all. More

by Raimondas Vadeika
Recommend Dealer
No
Employees Worked With
Tony Di Pietro
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2023 -

Northgate Chevrolet Buick GMC Ltd responded

Hi Raimondas, Thanks for sharing your experience. A deal was reached with you in person while you were at the dealership. Then the following week, you felt that the deal was not good enough and you wanted us to give you new wheels for free. That is not something we can do unfortunately, but we did give you an additional discount to try and help you out. Then when you came back in to sign paperwork, you asked about all weather mats. Tony let you know that since we discounted the vehicle significantly, we could not throw in all weather mats as well. This was before you even signed papers for the vehicle, so you could have walked away if you were not satisfied. Then after signing papers you and your wife started yelling in the showroom that there was no all weather mats deliberately trying to cause a scene so we would cave in. Unfortunately, that is not the way we conduct business here. We also offered to cancel the deal entirely if you were not happy, yet all you did is yell and scream that you would roast us on social media. We have everything documented. At no time did we promise anything that we did not deliver on.

Feb 09, 2023 -

Raimondas Vadeika responded

What nonsense are you talking about? I never wanted a wheel for free. Why do you promise the buyer a good deal and then hide it. There was talk of changing the original wheel to another or getting a good deal. A discount for car mats was also asked, but you were not able to answer. I think people who have their own businesses should know who they are dealing with. I will also add that I like the car, I didn't like your work. So avoid this place from afar!!!

February 02, 2023

This was my second truck bought at this dealership. They have been good to me both times More

by Alex
Recommend Dealer
Yes
Employees Worked With
Frank Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivor Potter
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January 21, 2023

It was nice to get my new truck here, but honestly I didn’t get my total satisfaction when it comes to the truck i choose on your website. I expected that i may get the same appearance that i choose ins More

by mike_ocampo30
Recommend Dealer
Yes
Employees Worked With
Frank Romano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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January 18, 2023

Frank was great in sales. No issues . Only issue was the coffee maker was broken. I will be back again. More

by Moose
Recommend Dealer
Yes
Employees Worked With
Frank Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivor
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December 19, 2022

Frank Romano went over and above to first find me the truck I wanted and make the purchasing experience easy and painless. Karen in the finance department was equally helpful and pleasant. The only co More

by knetter
Recommend Dealer
Yes
Employees Worked With
Karen Proulx
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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