Northgate Chevrolet Buick GMC Ltd

Northgate Chevy Comment 2025Oct18 I have been a customer of Northgate Chevy since 2017. In everything there needs to be trust in a relationship. When you ask customers to drop off our vehicle customer of Northgate Chevy since 2017. In everything there needs to be trust in a relationship. When you ask customers to drop off our vehicle we are putting A LOT of trust in you. Over the years, I was quoted high prices for maintenance that was not required. $3,672 in August 2021, of which I got a second opinion from a mechanic near South Common. So I didn’t proceed with this. 4 Years still no problems. $338.62 in June 2024 for a new battery, just a year after it was replaced. No need it’s October 2025 a the battery is still fine. Yesterday I asked to do an alignment as the front struts were replaced, and there was a reset needed to fix the traction control. I dropped my car off to be the first appointment which was booked at 7:30am. By 2:30pm I got a call that my vehicle needed further tests and it had transmission issues. Alarmed I phone for a second opinion from our family mechanic that works in a dealership. He said, “that sound strange why do they need to keep your car overnight and have the transmission expert look at it. There are no signs of transmission issues, leaking, engine lights, codes, or slipping while driving”. He told me to just do the alignment. So at 2:30pm 7 hours after I left my car, the alignment was not done and I had allegedly a failing transmission. I phone the tech back told him to stop everything and just DO what I had asked for the alignment. Why wasn’t that done? I specifically booked this appointment to be done. Don’t take me down a “failing transmission” path and scare me, until you #1 do what I asked do an alignment. Further-more why did it take 7 HOURS for him to phone me back? That’s not acceptable and frankly BAD service! I then spoke with the tech in person and the general manager with the attempt to understand WHY my service alignment was NOT done. Why hadn’t they done what I ask? And why were they on the way to charge me $179 in diagnostic fees and needing to keep my vehicle. JUST do the alignment, then if I’m still having any issues address it then. I told the tech, “I feel vulnerable and ripped off”, and it’s true, why DID he not preform what I asked first then look at issues rather than trying to make up a transmission issue? I wanted to trust you as a dealership, you are close, you are convenient. I gave you my trust in 2017, but after having three strikes and my trust has been dashed 3 times, what am I supposed to do? You guys are the experts and want to entrust you with my vehicle but on 3 occasions you proceed to charge me extra looking for problems to solve where there is no real vehicle issues. I expect a response back please! More

The entire staff at Northgate Chevrolet went out of their way find exactly what we were looking for. We just love driving our new 2025 Chevy Blazer. We were treated so well that I'm looking forward to having way find exactly what we were looking for. We just love driving our new 2025 Chevy Blazer. We were treated so well that I'm looking forward to having all my service done there too. More

I took an appointment on their website after looking at one of their cars for the next business day. Call the Northgate Edmonton before taking UBER to go there to ask who I will be talking to. Customer Se one of their cars for the next business day. Call the Northgate Edmonton before taking UBER to go there to ask who I will be talking to. Customer Service told me that any salesman will be able to help me. When I ended up there, a junior salesman told me they do NOT have the car I took an appointment for. I was under the impression that the salesman did not understand English. The salesman told me a few times the car is located in a different province. I told him that it cannot be as the car is located on their website as being in EDMONTON. I was reassured that they do not have the car in their possession and the car is located in BC. The salesman literally argued with the client. Not sure if there is something to do with these people. It must be something in the water they are drinking over there. More

Purchased a 2025 Yukon AT4 Duramax Diesel from Northgate. It was the easiest, most pleasant purchase of a vehicle I have had in a while. The whole deal came together inside 24 hours and I took delivery in 6 It was the easiest, most pleasant purchase of a vehicle I have had in a while. The whole deal came together inside 24 hours and I took delivery in 6 days. Erin Livingston was the sales lead and was so communicative and responsive. Erin used her powers of persuasion on Dustin the sales manager in order to leverage the best deal possible. Once the deal with done Ryan Matiushyk took over for the finance portion. Ryan was the best to deal with, quick, responsive and very reasonable when it came to extras (warranty, protection packages etc). Couldn't recommend the team I had at Northgate GMC any higher. If you're looking at Chev, GMC or Buick I would highly recommend taking a look at Northgate. Seamless, painless and the best value for my trade and best purchase price possible. More

Frank and Cody made everything absolutely seamless. I live in Calgary and everyone was so easy to communicate with. When I came to pick up the vehicle, the delivery was less than an hour. I live in Calgary and everyone was so easy to communicate with. When I came to pick up the vehicle, the delivery was less than an hour. More

I'm a senior and had recently moved into this area of town and this was the first time I used the Quick Lube at Northgate Chev for an oil change. All the staff that worked on my vehicle were excellent, e town and this was the first time I used the Quick Lube at Northgate Chev for an oil change. All the staff that worked on my vehicle were excellent, explained thoroughly, courteous, efficient. I'm terrible with names due to my age & hearing aids, there were at least 5 of them on the floor that interacted with me. I think two of them were Justin & Sam? Will definitely be a repeat customer. More

Northgate Chevrolet Dealership dented and damaged my beautiful Chevrolet Silverado HD Duramax Diesel 2020, wouldn't let me see the footage of how and why the dealership damaged it and Northgate Chevrole beautiful Chevrolet Silverado HD Duramax Diesel 2020, wouldn't let me see the footage of how and why the dealership damaged it and Northgate Chevrolet refuse to pay to get it fixed and refuse to pay for another rental of equivalent value. Absolutely disgusting no professionalism, no accountability and the worst service I have EVER received in my life. I would recommend going to any other Chevy dealership then this one. They will smash up your beautiful Chevrolet Silverado HD Duramax Diesel 3500 and then never get it fixed, so you have to drive around with your truck dented in the size of a softball and the dealership takes zero accountability. Never seen anything like it in my life. Interesting I can't even rate them at zero stars and Northgate Chevrolet doesn't even deserve one star!! Northgate has lost my business and everyone I work with business for life More

Dealership is likely buying personal data to place marketing calls. I've never been to the dealership (they confirmed when I returned their phone call) but had looked at financing a vehicle about a de marketing calls. I've never been to the dealership (they confirmed when I returned their phone call) but had looked at financing a vehicle about a decade ago elsewhere. They were inept and rude when I called to make sure someone else wasn't trying to get financing under my name. In this day and age if someone calls YOUR number and uses YOUR name and claims you applied for financing that's absolutely a cause for concern. Find a better marketing strategy, one that hasn't invaded anyone's privacy. Additionally the caller identified herself as "Lisa" from the financing department. The only Lisa listed is in Sales. No integrity here, I would not do business here. More

The dealership seems to me friendly and the sales people are not pushy when it comes to looking at vehicles on the floor. This is the second vehicle that I have purchased for Northgate GM, in both times the are not pushy when it comes to looking at vehicles on the floor. This is the second vehicle that I have purchased for Northgate GM, in both times the sales people were very helpful and answered all my questions and there was no pressure to purchase a vehicle. More

I’ve had my new truck in for warranty work and it’s been there for 3 months now. I have spoken with the service manager 1 time (Lee, I think was his name) at that was approximately 6 weeks after dropping m there for 3 months now. I have spoken with the service manager 1 time (Lee, I think was his name) at that was approximately 6 weeks after dropping my truck off and also it was when he told me the part would be in. He then told me it would be another 2 weeks, so, I call back in 2 weeks. I have tried to get a hold of him 3 times, leaving messages and a voicemail asking for an update, sadly, no response. That is why I’m leaving this poor review and it’s directed right at the service manager. A little more to the story and I can tell you that we have purchased 10 company vehicles from this dealership and that will be the last ones we buy from Chevrolet period. I have had a meeting with my fellow managers and we have all agreed that we will buy FORD as we replace our fleet. Way to go Lee, thanks for nothing, especially being ignored, keep up the good work More