Northern Honda

Excellent Service I'm new to the area, my first experience at Northern Honda was extremely professional and pleasant. I have a over 20yrs experience as a Honda employ I'm new to the area, my first experience at Northern Honda was extremely professional and pleasant. I have a over 20yrs experience as a Honda employee from Halton Honda in Burlington which is a family owned dealership with excellent customer satisfaction, so my level of expectations were pretty high. I walked into the service area was greeted by Shane, told him my problem - my hood latch / cable was stuck - he told me to pull in the service bay, assessed the problem showed me how to fix it it happens again. During this time Sales Manger Todd Ryan was walking through, acknowledged me as a customer pleasantly saying hello - very friendly. I asked Shane for his card so I complete a survey, since there was no work order, because they never charged anything for this service, no survey would be sent, so I'm writing this review instead. Upon leaving Shane asked if I was ok to back out of the service area, nice touch as some people are not comfortable backing up between doors. I explained to Shane I would still compete my large services at my old dealership as I still receive a good retiree discount, but would use Northern for all other services, he had no problem with that and said just ask for him when I book my next service and he will look after me, I will definitely ask for him. Highly recommend!!! Job well done, Shane, another happy customer Thanks April Ryckman More

Overpricing and overcharging! Overcharging the service and charge you for the service that you dont want to. The advisor will let you know the service charge after they do or fix s Overcharging the service and charge you for the service that you dont want to. The advisor will let you know the service charge after they do or fix something and not asking/informing you first. More

Great experience Great first time buying experience. Mike was very understanding of the situtation we were in and went above to get us a car we would be comfortable wi Great first time buying experience. Mike was very understanding of the situtation we were in and went above to get us a car we would be comfortable with, very happy More

Terrific Experience We recently relocated to North Bay. Our daughter has been on the hunt for her first vehicle. As long time Honda owners we were pleased when she spott We recently relocated to North Bay. Our daughter has been on the hunt for her first vehicle. As long time Honda owners we were pleased when she spotted a 2015 Civic coupe on line. We arranged to attend the dealership to test drive the vehicle. We were met by Darren Davis who made the process very positive and was very professional and not pushy in the least. We were very please with our experience!! More

Poor customer support Bought brand new rims and tires, within 3 months, on separate occasion had 3 of the 4 tires bulge out due to sidewall weakness. Honda was good to repl Bought brand new rims and tires, within 3 months, on separate occasion had 3 of the 4 tires bulge out due to sidewall weakness. Honda was good to replace them with the same tire. After a high speed blowout (the third tire), they refuse to do anything but put the same tire on. Stay away from General Tire Altimax and Honda support behind any issue from Northern Honda. More