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North York Chrysler Jeep Dodge Ram Fiat

Thornhill, ON

3.1
1,113 Reviews

7200 Yonge St

Thornhill, ON

L4J 1V8

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1,113 Reviews of North York Chrysler Jeep Dodge Ram Fiat

April 28, 2015

Horrible Experience Bought a 2009 dodge charger only to have the transmission and torque converter die in less than 2 months. The car only had 104 000 kms. Stuck paying $ More

by AH1414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy and Will
May 11, 2015 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hello Dear Alexander, Thank you for sharing your input with us. My name is Roham Jamali and I'm the Managing Director at North York Chrysler. I am truly sorry for your unfortunate circumstances. We at North York Chrysler are committed to delivering unparalleled value, trust and transparency in every transaction and stand behind everything we sell. As you mentioned, your transmission malfunctioned 2 months after purchasing your vehicle. Through our continuous efforts to demonstrate our transparency and good intent; we shared with you all the original reconditioning reports and safety inspections done on the vehicle. As it was evident, the transmission was in a perfect condition with no signs of weakness during mechanical inspection and when the oil change was performed on the vehicle. Respectfully, as has been communicated to both you and your mother on multiple occasions: All vehicles have the potential to break down when pushed to their limit regardless of being new or used/ with warranty or without. If the transmission truly had a significant issue when the vehicle was purchased, it would have become evident within days or a week or two, not 2 months later. After being in the business of helping people find their perfect car for so many years, we fully understand that cars could break down even when there are no signs of weakness. For that reason, we ensure that every customer is informed of the risks of owning vehicles and the options available to insure against such breakdowns. Unfortunately you made an informed decision to decline all such protections, knowingly and willingly. To help you with your situation; we offered to repair your vehicle at a price lower than our cost which you declined. We also offered to provide you with any extended warranty at cost to help cover you for all future break downs, which you also declined. Every employee involved, from the General Manager, to your Finance Manager, Service Manager, Sales Representative and myself has tried to help you in any way possible, but every effort has been declined. We are not sure how else we could help. Expecting no charge repairs when you've knowingly declined all protections which would have covered you is not correct/right/fair, especially when it happened 2 months past delivery time and well after our complimentary 36 days warranty. Alexander, once again, we do apologize that you have had this experience, and regardless of your review, we are still here to help you out with all of the options we discussed. Yours truly, Roham Jamali Managing Director at North York Chrysler Jeep Dodge Ram Fiat Phone 905 881-5002 Ext 3704 Email: roham.jamali@northyorkchrysler.com

April 28, 2015

Very Careing My husband and I had been looking for a vehicle online and we came across a 2010 Ford Edge we were also interested in a 2009 Acura MDX, we contacted More

by athome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yagnesh Shah
April 28, 2015

Amazing customer service, knowledgeable and professional This dealership truly takes care of their customers and I am extremely happy with my new vehicle. I could not have chosen a better dealership. Thank y More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gillian, Sarah
April 28, 2015

My experience I can say in all honesty that I have not had an easier time buying a new car. My salesman Michael was very knowledgable and courteous He made it ve More

by Allan Farberman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael. And Sean
April 28, 2015

Great Experience The overall experience at North York Chrysler was excellent. The salesperson I dealt with, Amin, was very professional and knowledgeable in the differ More

by Hike04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amin
April 22, 2015

Great service I had a very positive experience with Olim at North York Chrysler. I bought a Jeep Patriot and Olim was very helpful. He went above and beyond to ensu More

by emily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olim Khasanov
April 22, 2015

Customer satisfaction is the top priority I was shopping for used BMW for a while. Usually Chrysler dealership is not the place for BMW, but this one is the different. Whatever model I was sea More

by DSofT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
May 04, 2015 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hello Dear Valued Customer, Thank you for sharing your experience with us. Your input is essential for our continuous improvement. My name is Roham Jamali and i'm the Managing Director at North York Chrysler. I am truly sorry for your less than perfect experience with us. It looks like your attempt in connecting with us was happening during our major Customer relation Management (CRM) system breakdown. No Voice mail and email was getting through our systems during that time. We will absolutely cover the costs for the repair. Please contact me directly and I will reimburse you with your cost of repair and compensate you for your troubles. We stand behind our core value in delivering unparalleled trust, value and transparency through every transaction and we will ensure you experience the same. Yours Truly, Roham Jamali Managing Director at North York Chrysler Jeep Dodge Ram Fiat Phone 905 881-5002 Ext 3704 Email: roham.jamali@northyorkchrysler.com

May 05, 2015 -

DSofT responded

Thanks for the response, glad to know that you care about your bussiness. I would really appreciate if you compensate $420+HST bill for aftermarket windshield replacement.Is it Ok if I send a scan tomorrow by email?

May 05, 2015 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hi there, Yes please send that to me at my email address. We would be more than happy to take care of that for you. Could you kindly Email me the Last 8 digits of your vehicle so that i could find the documents associated with it. At North York Chrysler; we believe that our relationship with our customers flourishes after the vehicle purchase. We are looking forward to assisting you in any and all your future automotive needs. Thank you once again for your business and understanding through the resolution of this matter. Yours Truly, Roham Jamali Managing Director at North York Chrysler Jeep Dodge Ram Fiat Phone 905 881-5002 Ext 3704 Email: roham.jamali@northyorkchrysler.com

April 16, 2015

Awesome Service Thank you for providing amazing service for my '13 Caravan. The staff were extremely friendly and the technicians were very helpful with questions I h More

by sammal1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah
April 15, 2015

best dealership Bought one wrangler and grand cherokee. Got really good price. And people all very nice when I do the service. And I have order lift kit and big tired More

by Simon0303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
April 14, 2015

Awesome and great service Went to Dealership to review some 2014 autos. A wonderful experience dealing with the sales people, very helpful and courteous, especially Amin. A few More

by P.Narsai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amin Rostami
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