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North York Chrysler Jeep Dodge Ram Fiat
Thornhill, ON
1,113 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,113 Reviews of North York Chrysler Jeep Dodge Ram Fiat
May 10, 2018
I got 3 flat tires after a visit in this dealership I would like to put my story with North-York Chrysler & Dodge dealership out there, and let the readers draw any conclusion they see fit out of it. W I would like to put my story with North-York Chrysler & Dodge dealership out there, and let the readers draw any conclusion they see fit out of it. While we were purchasing our Dodge at North-York Chrysler dealership (at 7200 Yonge St, Toronto), we were convinced to purchase also a “Titan protection plan” that included tires and windshield fix/replacement. The guy at the dealership told us: “If you wake up one morning and find out all of your 4 tires are flat – and these are $250 tires each – you can come to us for replacement and the whole amount will be covered. Recently, we had a flat tire and we went over to the dealership and got the tire replaced (payment was covered by ‘Titan’ warranty). Two mornings after, we woke up to find that the other 3 tires that weren’t replaced are flat. We pumped them up and drove back to the garage, the tires were checked and after 30 minutes we were discharged (without recording our visit in the system) with the assertion that “Your tires are perfectly fine”. Sure enough, the following day those 3 tires were flat again. We went back to the dealership, demanding to find out what was wrong with the tires. We were shocked to find out that our visit from yesterday did not appear in the garage records. Then the truth was revealed: our 3 tires were sabotaged by being stabbed with a thin needle on the sidewall of the tires, so they would be irreparable and unable to be claimed on the protection plan, since it is not caused by “road hazard”. We took the car out of there and ended up replacing the tires somewhere else, and paying out of our pocket. So, to summarize of the facts: immediately after a visit at North-York Chrysler & Dodge dealership for a tire replacement, our other three tires were stabbed beyond repair and had to be replaced, while some sort of seemingly concealment tactics taking place. I will let the readers decided whether or not the way my story unfolded is a coincidence or not. More
by Tal
Employees Worked With
Customer Care
May 03, 2018
Inconvenient I got my car serviced in mid-April and was told that two parts needed to be ordered. A week or so later, I received a call saying that one of the part I got my car serviced in mid-April and was told that two parts needed to be ordered. A week or so later, I received a call saying that one of the parts had been received. I asked the person to check in to see if the other part had been received and I was told it had. I then scheduled an appointment 2 weeks later to get my car serviced. After dropping my car off and waiting for 8 hours, I received a call indicating that the second part needs to be ordered and that my car will not be ready until the next day. I explained that the dealership should either cover a rental or my Uber receipts for the next day since I was expecting to have my car later that evening. I was told I could only rent a car from the dealership (which is quite far from my house) since they charge $35/day and they refuse to pay more. Eventually, the dealership offered to have the car prepared for 8:30am and to pay for an Uber to pick me up from my house. This back and forth negotiation took another 40 minutes of my time. All of my experiences at this dealership to date have been negative and I would not recommend purchasing a vehicle from here. More
by nadia123
Employees Worked With
Customer Care
April 23, 2018
Great service! The servicing stuff was very professional and friendly; the waiting time was shorter than the estimation. Free coffee and muffin was a nice gesture b The servicing stuff was very professional and friendly; the waiting time was shorter than the estimation. Free coffee and muffin was a nice gesture by the North York Chrysler. The adviser, William Wilkinson, made the whole process of updating transmission software easy to understand and the service was free! More
by jeep2018
Employees Worked With
William Wilkinson, Customer Care
April 22, 2018
Summary Prompt courteous service. Accomplished a lot in four hours. Shuttle handy and on time. Disappointed that they have cut back on complimentary breakfast Prompt courteous service. Accomplished a lot in four hours. Shuttle handy and on time. Disappointed that they have cut back on complimentary breakfast. Was a treat when there for over 4 hours. Loved that they washed my car. More
by BonnieY
Employees Worked With
John/Richard, Customer Care
March 23, 2018
Best dealership ever! As long-time GM purchasers, I can now say that North York Chrysler will be our dealership of choice from now on. The staff (in particular, our salespe As long-time GM purchasers, I can now say that North York Chrysler will be our dealership of choice from now on. The staff (in particular, our salesperson Raymond Orr and finance manager Abdul Rahman) went above and beyond to make our entire experience as enjoyable and stress-free as possible. They couldn't possibly do enough for us. There were no high-pressure sales pitches, just a genuine intent to help us find the right vehicle for the right price. We would highly recommend this dealership, and will definitely be back for our next vehicle. More
by adriennesrigley
Employees Worked With
Raymond Orr, Abdul Rahman
March 03, 2018
Excellent staff and service My experience at North York Chrysler was very positive. Simon was very knowledgeable about the vehicle I was interested in and showed me how all the b My experience at North York Chrysler was very positive. Simon was very knowledgeable about the vehicle I was interested in and showed me how all the bells and whistles work in the vehicle I purchased. Randy was amazing at working out the right numbers for me so I can afford my dream vehicle within my budget. Overall great experience at this dealership and I highly recommend these two gentlemen to anyone looking for a new or used vehicle. More
by Marie123
Employees Worked With
Randy Cho, Simon
March 01, 2018
Land Rover purchase Terrible customer service. Terrible salesperson. Terrible experience. Never returning nor referring to this dealership again. Treated like I was buyi Terrible customer service. Terrible salesperson. Terrible experience. Never returning nor referring to this dealership again. Treated like I was buying a loaf of bread. Damage to car that was to be repaired prior to pick up was never done and sales lied and said it wasn’t part of deal and that cosmetic problems aren’t considered. They finally did a terrible touch up job that had to be redone at body shop and I paid out of pocket. More
by Crying customer
Employees Worked With
Jennifer
February 26, 2018
Fast & furious I used the quick service lane for oil change. No queue, pushed the horn, gate opened, drove in. Billy offered full synthetic, which I always use, don' I used the quick service lane for oil change. No queue, pushed the horn, gate opened, drove in. Billy offered full synthetic, which I always use, don't want my horse to suffer. Got a card for free coffee and muffin, sat down just 2 meters from the car watching the works. Hardly finished my drink when Billy called me to check out. Super fast and super comfortable! Thank you guys! More
by Anatoly
Employees Worked With
Billy
February 18, 2018
best bday gift I've always wanted a red SUV and when I saw this Ford Escape 2015 from Chrysler North York, I knew it's gonna be mine!! I sent my application online o I've always wanted a red SUV and when I saw this Ford Escape 2015 from Chrysler North York, I knew it's gonna be mine!! I sent my application online on Feb 4, that was Sunday. Randy Cho called me up the next day, met Ron on Tues Feb 6 to tell me i got the car!!! Simon handed the key to my husband for a test drive. I've never met people as helpful as these guys. They are our angels sent for my birthday gift...My husband drove home my dream car exactly on my birthday!!! Thank you my Chrysler angels---- Ron, Randy and Simon! More
by Chris
Employees Worked With
Ron,Randy Cho and Simon
February 14, 2018
worst experience with a car dealership I bought my car a few weeks ago 2017 dodge charger and the car had issues I brought it back to get it fixed they tried to fix it but couldn't fix it t I bought my car a few weeks ago 2017 dodge charger and the car had issues I brought it back to get it fixed they tried to fix it but couldn't fix it the service persons refered me to the sales manager (Yasir Khan and JP ) both didnt want to address the issues with my car and kept giving me the run around. I gave them full asking price for the car trying to avoid the b.s. from the little guys but they're worse This is my worst experience I have ever had with anyone after I spent a considerable sum of money on a car. If I could give them a 1/8 rating I would if you're reading this review keep your money and go somewhere else More
by Mikhail Tavares
Employees Worked With
Yasir khan, John Philip
