North York Chrysler Jeep Dodge Ram Fiat

Service issues resolved with excellence. Issue # 1 (Resolved): Major Suspension Issue Resolved: I bought a 2019 Dodge RAM truck (from the Aurora dealership) and it had some major suspensio Issue # 1 (Resolved): Major Suspension Issue Resolved: I bought a 2019 Dodge RAM truck (from the Aurora dealership) and it had some major suspension issues. I had taken it back to them multiple times over the course of a few months and they were not even able to detect the source of the problem. Finally I was referred to the North York location and Sarah-Jane Finlay (The service manager) took over my case. I have to say she is a pleasure to deal with and handled my case like a professional. She and her highly trained staff were able to troubleshoot and resolve the issue. This brought great relief to me as I was finally able to enjoy the new truck I had purchased. Issue # 2 (In the process of getting resolved): Defective Tires: After a few months of driving my new Ram Truck, I noticed that the tires were getting feathered and were starting to crack. I brought the truck to the North York Dealership and Amy Kearns (The Parts Manager) had a look and acknowledged that the tires were defective. Since all four tires were defective, I thought this whole process may take months to get resolved. Amy had gone over my file and knew the painful ordeal I had with the previous suspension issue. She understood my frustration and worked to resolved the problem in a very professional manner. She immediately opened my case file and contacted the tire manufacturer. She got back to me the very next day and told me that they has gotten a response from the manufacturer and that they will be sending in new tires to replace the defective ones. Conclusion: Overall, I would recommend North York Chrysler (Service Centre) over any other dodge dealership. The service staff are trained professionals who really care about the customers. My experience with Sarah and Amy has thus far been absolutely amazing and they have really gone the extra mile to make sure my concerns were looked after. More

Excellent Michael Dastranj Product Advisor and Ron Basir Senior Finance and Protection Specialist are very nice, accommodating and very friendly. I give 5 stars Michael Dastranj Product Advisor and Ron Basir Senior Finance and Protection Specialist are very nice, accommodating and very friendly. I give 5 stars for both of them. More

Confusing The run around. Never give a straight answer back and forth Have emails to prove So so confusing and give you one price than another person calls The run around. Never give a straight answer back and forth Have emails to prove So so confusing and give you one price than another person calls with diff price More

Quick and excellent service Thank you Val for the quick and excellent service as usual! Simply the best service experience here at North York Chrysler. Highly recommend Val for t Thank you Val for the quick and excellent service as usual! Simply the best service experience here at North York Chrysler. Highly recommend Val for the service! More

Quick and Friendly Service Brought my 2015 ram truck in for a recall and Jon my advisor actually found that I had 3 other recalls. Was able to get them all done in a day. Good c Brought my 2015 ram truck in for a recall and Jon my advisor actually found that I had 3 other recalls. Was able to get them all done in a day. Good communication. More

Excellent Service and Friendly Staff Val has been awesome as usual, always explains in details on what needs to be done to maintain our vehicles. Coffee was offered everytime whether a qu Val has been awesome as usual, always explains in details on what needs to be done to maintain our vehicles. Coffee was offered everytime whether a quick oil change or full service on vehicle. Quality of work is far better than Canadian tire where we used to go. More

Great Service Visit! The service staff really know their products well. Helped me with the maintenance on my wrangler. Jon took the time to explain what maintenance recomm The service staff really know their products well. Helped me with the maintenance on my wrangler. Jon took the time to explain what maintenance recommendations meant to the Jeep and took time to even road test a noise with me. More

Thanks Jon! Fast and friendly service staff. Needed my tire pressures topped up because the tire pressure light came on. The young mechanic even gave me new valve Fast and friendly service staff. Needed my tire pressures topped up because the tire pressure light came on. The young mechanic even gave me new valve caps to replace missing ones. More

5/5 Would Definitely Visit Again After 10 years of owning our journey, we had never been to a dealership. Came to North York Chrysler for a recall and the service department found and After 10 years of owning our journey, we had never been to a dealership. Came to North York Chrysler for a recall and the service department found and fixed several safety issues! Prices were more expensive than my mechanic but I just could not believe I had been driving around in that shape. More

Great Detailing Service! Came to this dealership from a friend's recommendation and was not disappointed. Dropped off my Jeep for their detail package and the car is almost li Came to this dealership from a friend's recommendation and was not disappointed. Dropped off my Jeep for their detail package and the car is almost like new again! More