Norden Volkswagen

This place is the poster child for Corporate Greed. I've never owned a Volkswagen or been to one of their dealerships before. I went in to look at and inquire about a 2023 Golf R. The sales person was I've never owned a Volkswagen or been to one of their dealerships before. I went in to look at and inquire about a 2023 Golf R. The sales person was actually quite helpful. I looked at a GTI (no R in stock) to get a feel of how spacious the vehicle would be. I told him I didnt want to pay much over MSRP. I decided I wanted to put a deposit down. The sales person originally told me there was no pricing available. Then after I told him I wanted to put a deposit down, there was "all of the sudden" pricing available. He also mentioned the car would not come until at the earliest of next year (+4 months). He came back and showed me an offer for $15,000 over MSRP (+30% Markup). I honestly felt pretty insulted with such a laughable offer. I didn't even try to negotiate and walked out because it was pretty obvious this was just a big **** you. Pretty unbelievable. I called another dealership in Alberta, and they ordered me one for MSRP. More

Contacted this dealership multiple times before having someone contact me. I was inquiring about a 2022 gti or pre-ordering a 2023 golf r. Saleman Scott is useless and lazy. Could not get the information someone contact me. I was inquiring about a 2022 gti or pre-ordering a 2023 golf r. Saleman Scott is useless and lazy. Could not get the information I asked about and completely stopped replying to my texts. So my husband and I visited the dealership hoping someone would help. However no one approached us after 30mins so we approached a salesman sitting on the desk scrolling Facebook. Asked about price of the gti on the lot, he gave us the price and continued on his phone on Facebook. We left the dealership because we were frustrated with how lazy and disinterested the salesman was. We went to Southgate VW and service was fabulous. Paid a $500 refundable deposit on a 2023 golf r within 10 Mins. My in laws wanted to buy an Atlas from Norden but I steered them away and sent them to Southgate VW instead. More

They add constant 5 star reviews from accounts with zero review history. They're very obviously hyper inflating their google reviews to cover up what a garbage dealership they are. They tried to gloss over review history. They're very obviously hyper inflating their google reviews to cover up what a garbage dealership they are. They tried to gloss over 29,000 dollars in damage to a Golf R I was looking at. Before I knew about the damage they gave me a hard time about wanting them to replace a windshield with 4 large cracks. Do not give them your business. Everyone I know that has done business with them, has been screwed over in some way. More

Visited Norden on July 20th, 2022, to buy 2022 GTI base model asking roughly 12k over MSRP, Norden's purchase price was 45k, MSRP is around 33k, plus added tax and other things for a total of 49k. They wer model asking roughly 12k over MSRP, Norden's purchase price was 45k, MSRP is around 33k, plus added tax and other things for a total of 49k. They were trying to sell me an over priced payment instead of the purchase price. Also tried to push 2 years of free service, which I learned from another dealership VW canada is offering to all current VW owners on the purchase of most new VW's. Sales was aggressive and became heated and red faced tossing my car keys at me to the edge of his desk when I wouldn't commit to his over priced car. The next day Mark one of the sales managers called me, I told him to give me a fair price for the car and I'll sign today, while I was waiting for a call back, I called a family owned VW dealership, sales was a pleasure to deal with, they had what I wanted coming in for the correct price, I paid my deposit and my car will arrive shortly. This was the absolute worst sales experience for a woman to endure, I've used Nordens service department for the last 6 years, I'm quite happy to be done with them. More

I just purchased used honda crv , excellent service, linh, andrew and finance Rob are outstanding… I would recommend that team to everyone. linh, andrew and finance Rob are outstanding… I would recommend that team to everyone. More

I just purchased brand new Atlas , excellent service,Scoth,Arsy and finance Rob are outstanding… I would recommend that team to everyone. Very very happy. service,Scoth,Arsy and finance Rob are outstanding… I would recommend that team to everyone. Very very happy. More

Wouldnt honour advertised price on a used car, tried to up price with etching and make me pay for licensing. So they wouldnt honour the listed price which i offered them. And tried to add over 1000 dollar up price with etching and make me pay for licensing. So they wouldnt honour the listed price which i offered them. And tried to add over 1000 dollars in fees at point of sale. Really bad vibe from these guys, offered full price of advertisement and all these add ons and wouldnt negotiate. Probably one of the slimiest visits ive ever experienced at a dealership. Glad i didnt buy the $30,000 vehicle from them to be honest. More

I was very happy with Norden when I bought my Tiguan 3 years ago. I started getting some faults so booked an oil change and asked them to troubleshoot the faults while it was in. They fixed the problem bu years ago. I started getting some faults so booked an oil change and asked them to troubleshoot the faults while it was in. They fixed the problem but neglected to put the oil change on the work order. Somehow it was my fault for not noticing. I live a 2 hour drive away, but they wouldn’t fit me in even so. I drove home and rebooked the oil change because Jiffy Lube can’t get the oil or the filters. I booked for 11 Saturday morning. It is 2:15 and they still haven't completed an oil change I could have had done in 10 minutes at a Jiffy Lube if VW would make their parts available. More

Very poor customer service 😡 brought our Tiguan in for a service and oil change. They forgot to do the oil change. After hours of waiting had to re-book and drive back to Edmonton (we live in Edson) on our service and oil change. They forgot to do the oil change. After hours of waiting had to re-book and drive back to Edmonton (we live in Edson) on our weekend. We had an appointment for the oil change at 11:00 am. It’s 2:06 and we were just told it will be another hour! Definitely do not recommend this dealership 😡 More

Dennis Bambush, i would like to leave a review for the 3 people that helped us buy a car on october19/21, it was Matt , Mike, and Nick for the great job they did and financing for giving us a few perks with people that helped us buy a car on october19/21, it was Matt , Mike, and Nick for the great job they did and financing for giving us a few perks with the sale of our new 2019, Kia Soul. we walked out of there very happy about the whole package that we received , we virtually picked up 2 pens and signed a few pieces of paper and we were on our way, thx again guys, our word to other people is going to be better than a business card. More