Norden Volkswagen

Great vibe, friendly staff, yummy coffee! From the minute we walked into this dealership, my wife and I had a good feeling. After two bad experiences at Subaru City and Rally Subaru in Edmonto From the minute we walked into this dealership, my wife and I had a good feeling. After two bad experiences at Subaru City and Rally Subaru in Edmonton, we decided to check out VW - turned out to be a great decision. They actually were interested in our business and didn't treat my wife like she was invisible (as she was actually the one buying the car!). Sales staff were friendly, professional, low pressure, and informative. Dealership is beautiful. Highly recommend as we ended up buying a 2016 Tiguan SE here - woo hoo! More

Worst Customer Service I have ever experience For the past 9 months, we have been trying to get the Jetta in for rust repair under warranty. we live 400km away and Norden is the nearest dealer. 9 For the past 9 months, we have been trying to get the Jetta in for rust repair under warranty. we live 400km away and Norden is the nearest dealer. 9 months ago we were in for them to take pictures to get approval for the work, after a couple of months of waiting for a response we finally got a hold of them and had no idea what we were talking about, They lost the pictures.. for the past many months we have been calling and calling and calling, and the guy who is suppose to talk to us is always busy or not there.. he NEVER returned a phone call. Today we tried again and called 4 times each time he was busy but still NEVER called back.. We just want the work done and cant understand why Norden is so unprofessional. For us we need to plan a trip down to retake pictures.. and then wait to find out if they will do the work then make another trip down to have the work done... Something needs to be done with NORDEN VOLKSWAGEN, By far the worst customer service i have ever seen, and by reading other reviews others feel the same! More

Avoid at all costs This dealership is a complete joke. My 2011 Tiguan has many issues and recalls so I have been to Norden a few too many times. One of my worst experien This dealership is a complete joke. My 2011 Tiguan has many issues and recalls so I have been to Norden a few too many times. One of my worst experiences was in 2012 when my car was brought in for a steering issue and they ended up denting my car. DENTING IT. They didn't even have the decency to tell me. I walked out to my car and discovered it on my own, I barely got an apology, although they did fix it for free. The worst part about it was, the issue it went in for that day wasn't even fixed. Ive never been more outraged in my life. This place is a bloody nightmare. The mechanics are pompous and rude and the rest of them are just idiots. This dealership is my personal xxxx. More

Bad Customer Service and Timing Belt Scam My experience: I had my City Golf in for repairs on Monday Dec.22 and picked it up Tuesday Dec.23. This was my first visit to Norden as I used to liv My experience: I had my City Golf in for repairs on Monday Dec.22 and picked it up Tuesday Dec.23. This was my first visit to Norden as I used to live in Calgary and I have to say what a disappointment when I picked my car up. After being ignored by the service desk for 15 minutes while employees chatted with each other, I paid my $1000 repair bill with attached $3700 estimate for future repair work. I then was told to go find my car somewhere out in the massive parking lot. I walked around said parking area for another 15 min looking for my 'tornado red' Golf, shouldn't be hard to find right? Turns out I passed it twice because it was a muddy mess!! Not only that, my drivers side window...you could barely see through!! Must've been quite the test drive as I know the vehicle was not that dirty when I brought it in!! Their service department couldn't be bothered to even wash my vehicle after a $1000 repair? I will definitely be thinking twice about returning to your business for those 'future' costly repairs I was quoted!! I would’ve come back into the dealership then to complain but I was so upset that I really didn’t want to make a scene, not only that didn’t have another hour to spare dealing with Norden as they’ve already had my vehicle two days. I instead took my muddy car over to Bubbles and spent another 30$ for a car wash. When I had a chance that evening I wrote the service manager Scott Ewanchuk and got a reply he’s on holidays, I then wrote his shop foreman Erik and received no response, so I filled out a response to the survey VW sent. Originally, I had booked a maintenance package online in early December but then the car started having issues. I finally got a response from my service advisor Dina Mosele, what a joke as well, it was filled with 'how can I make it better?' and then nothing!! She didn't even respond to my email. Not only that, the second I walked in she was insisting I get a timing belt repair and had them do a quote for it. When she called with my repair list she said I needed one again but I've just had it replaced 10,000km ago, why was she insisting I get another one??? Because it's another 1000$ repair, easy money for Norden!!! As for my first visit to Norden, it has left a bad impression, I’m considering going out of my way to the southside Volkswagen for future repairs if it means a better experience. More

CAR HAS BEEN IN THE SHOP FOR A MONTH, STILL WAITING. I lost my only set of keys, so I got my car towed to the dealership so they could program my keys. It was suppose to be done that week, at the beginn I lost my only set of keys, so I got my car towed to the dealership so they could program my keys. It was suppose to be done that week, at the beginning of December. A week later, she said that the keys were not programming because of a "system issue". Another week had passed and I was told they had ordered the wrong keys, then only HALF a key. Last week, I was told they needed to replace the entire ignition because the keys were not programming. They had already charged me for the keys, even though the work hasn't been done. I also have to pay over $800 to get the ignition replaced. So I am paying $1200.00 to be able to drive my car. My service advisor has not been returning my calls and I actually had to go in to talk to her to express my concern. I asked her when my car would be ready and she said she "didn't know". She did not seem to be very professional when I was speaking to her and came off as rude. I'm hoping it is done soon, as I do not live near my work and it has been a hassle. I will never be going to this dealership again after this. I still don't have my car and it's been a month, would not recommend coming here.! More

Worst experience at Norden Would not recommend this dealership to anyone. The experience literally had our stomach in knots. Buying a car is supposed to be fun and exciting let Would not recommend this dealership to anyone. The experience literally had our stomach in knots. Buying a car is supposed to be fun and exciting let me tell you it was not. We were basically ready to sign the deal when Andrew ( who from the beginning I had a bad feeling about) was trying to trick us into signing at a bank rate of 7.25 when we were obviously buying brand at a rate of 0.99. Advice to people buying from here? READ what you sign CAREFULLY. Salesman was extremely pushy, intimidating, did not answer our questions and talked way too fast. BE careful. We bought from south side volkswagon and did not feel any pressure at all. More

Horrible Dealership I've had a past complete terrible experience at Norden Autohaus and now it seems to be coming right back again. With my 2010 VW Toaureg Execline VR6 I've had a past complete terrible experience at Norden Autohaus and now it seems to be coming right back again. With my 2010 VW Toaureg Execline VR6 I had tremendous problems with it (Small Things but extremely often) The panoramic sunroof frame had warped twice, the amplifier surged and was causing my speakers to blow, wood paneling kept popping off, engine misfired, windshield wipers failed in a rain storm. The sales manager told me they were just "small problems" and "not to worry about it" (The sunroof replacement is over $5000.00 a time). Also this was a manager car so it was used, the carfax had no reports of damage but I was questionable after all the problems I was having, so I found out that VW Canada is centered in Ontario I called around asking all the dealerships in Ontario to find the history of this vehicle. I found out that it was purchased out of Ajax, Ontario and it had been damaged before, but the damage was paid for out of a Volkswagon Canada purchase order so it never showed up on CarFax, when i confronted the dealership about this they told me that they couldn't get the history of car, which is total lies as I had no problem and I don't work for Volkswagon. I called VW Canada and they gave me the lame excuse that I drove it over 15,000km a year so they couldn't help me..... So finally I went to the dealership and they gave me a decent price for it and got a new one after I had threatened to trade it for a Lexus RX350 or legal action against the false information they provided me with when I purchased the original touareg (Wish I would have). Also they kept hounding to provide a good review of them over and over which is greasy you shouldn't have to enforce that you did a good job, people should have that opinion regardless. After all this happened I would expect to have better service.... Been waiting for the service department to call me back for 4 hours, got through once but they just hung up on me. I really hate this dealership, they grease you into buying the car then give you lack luster and terrible service after you have it. By the sounds of it Southgate VW is even worse. I wish this city had a VW dealership worth spending your money at, it makes the entire brand look like garbage. I guess typical volume dealership.... I would NEVER buy from GoAuto again regardless if Iike the brand or not. More

The service department is terrible at Norden! My golf randomly smells like burnt plastic and the fan won't turn off since the service department has had it. I've called 5 times and no one there bothered randomly smells like burnt plastic and the fan won't turn off since the service department has had it. I've called 5 times and no one there bothered to answer the phone. On one occasion the receptionist told me she was going to personally deliver the message for them to call me back...which they never did. Finally I got through and rather than hearing me out, the lady cut me off to say "so you want to book an appointment or what?" And then when I said "I wanted to talk to someone who wouldn't rudely cut me off" she promptly hung up the phone. When I initially went to Norden to look for a car. A stranger warned me that he was selling his VW because of this service department. At the time I thought he was being dramatic. Now I wish I would have gone elsewhere! More

Great experience through out the entire process . Great price on a great car . I would recommend the sales team to anyone . If i have any problems with my CC i will rate the Service Dept at a later date . price on a great car . I would recommend the sales team to anyone . If i have any problems with my CC i will rate the Service Dept at a later date . More

Once you buy your vehicle from Norden Volkswagen, the staff in the service department is poor. The booking agents are unfriendly and the service supervisors are dismissive and lack any professional cour staff in the service department is poor. The booking agents are unfriendly and the service supervisors are dismissive and lack any professional courtesy. The idea of scheduling appointments for service means nothing to them....your time means nothing----just how much you are willing to spend on servicing your vehicle. The first time I went for a service--they took my money quickly, and never showed me where they parked my car---took me forever to find it in the parking lot, and they never reset my computer for next service, so it always flashed Service....I had to phone and ask as I thought there was something wrong with the car, after which I had driven 2 hrs round trip for this elite service. The second time I gave them my vehicle for 5 hours, and came to pick it up, but was not even looked at yet. They tried to lay blame on myself for not scheduling a pick up time----At which I told them that I drove 1hr into Edmonton to have my car serviced, and that I did explain to the booking agent and the service advisor that I was out of town and would need my vehicle as soon as I could. I asked them to return my car and to forget about the service as I did not want to wait another 2 hrs for service, but suddenly my car was unavailable, I think they just wanted to make sure they got my $300.00 before I left. They could have easily given me my car back. Makes you wonder when they rush the service---how much service did you really get---what did they forget. The service advisor also, seemed chauvinist, as it seemed to matter to him that I was picking up my husbands car----as he must have paid for it?? What business is this of his----We both work equally hard for our money. One lady working in service felt some compassion and was embarrassed by her fellow worker and tried to help. She offered me an extra 15% discount off my service on top of my 10% Go Auto discount card. After waiting 2 hours, I went to pay my bill, only to see the discount offered was not applied. Rather the service advisor just added 5% to my already 10%-----I questioned this and she went to the service advisor/supervisor that I have dealt with already, and his answer was that I just don't know how to read the billing correctly. I explained to her that if they are indeed offering 15% discount on top of my already 10 % Go Card---wouldn't that make 25% discount----? I felt that it was another slap in the face---As if I am too stupid to figure the math.... I keep getting the feeling I am getting shafted. She quickly realized the numbers didn't make sense and revised the billing. Again she had to apologize for the service advisor. Also, in the extra 2 hours I spent waiting there I did notice I was not the only unhappy customer.....I am not alone. I gave them a poor rating because they are not happy to help you, they do not justify nor do they explain the service they are providing. On top of it they are quick to lay blame on the customer. They are happy to sell you a vehicle, but forget the service....there is none. Be sure to ask a lot of questions about service before you buy your next VW from Norden as I didn't and I will now have to look elsewhere. More