Norden Volkswagen

It was great salesman was very good Have shopped at Norden for a number of years always love the service and the people. We always recommend Norden to our friends and family. We have n Have shopped at Norden for a number of years always love the service and the people. We always recommend Norden to our friends and family. We have never been disappointment. More

Used Purchase Good experience and would buy another vehicle here! Sales spent a great deal of time with me, understood my needs and showed me vehicles that fit and Good experience and would buy another vehicle here! Sales spent a great deal of time with me, understood my needs and showed me vehicles that fit and we're within my budget. More

Great deal on a great Car The staff was friendly and helpful, they made me feel like my business was important. They paid more than I expected for my trade in and I got a good The staff was friendly and helpful, they made me feel like my business was important. They paid more than I expected for my trade in and I got a good deal on my new car too. I am 100% pleased and do 100% recommend Norden Volkswagen. More

Highly recommend Norden was very much stress free for our purchase of a new to us vehicle. The fact they are part of go auto makes servicing our new vehicle easily acc Norden was very much stress free for our purchase of a new to us vehicle. The fact they are part of go auto makes servicing our new vehicle easily accessible, as we live 1.5 hours outside of Edmonton. They made me feel well cared for, and financing with extra warranty was explained to me step by step. Little haggling involved with no high pressure environment. I would give go auto Norden Volkswagon a 9.5/10, just because there were a few little things regarding communication between team members that could improve. More

Run the other way! Don't buy your car from this place!! Worst customer service ever. They just want your money, I traded in my car and they ended up jacking the price of Don't buy your car from this place!! Worst customer service ever. They just want your money, I traded in my car and they ended up jacking the price of the vehicle I was getting to exactly how much they wanted to sell it for 2016 Audi A4 for 50 grand I could have gone to North Edmonton Audi and gotten a brand new Audi. Too many misunderstanding, the staff has no clue what is going on and on top of that my finance manager tried to tell me that it was my fault when he used my deposit for holding the car toward the car when I specifically told him not to. Very disappointing, I wish I could just leave my car there and not have to deal with them. Not worth it. More

Very happy I live in the south of the province and was able to complete the entire transaction via phone and email. VERY CONVENIENT. I appreciated the delivery o I live in the south of the province and was able to complete the entire transaction via phone and email. VERY CONVENIENT. I appreciated the delivery of my new car and the salesman being very familiar with all the things I needed to know about the car. The two calls I have since made regarding the car have been answered promptly and satisfactorily by the salesman. I have been impressed as compared with previous car purchases which involved numerous visits to the dealerships.I love my Tiguan. More

Great overall experience Sales rep was very helpful and facilitated the sale, registration, insurance, and financing to make the process smooth and fast. The car is great and Sales rep was very helpful and facilitated the sale, registration, insurance, and financing to make the process smooth and fast. The car is great and the price was lower than many competitors. I would definitely recommend Norden if you're shopping for a new vehicle. More

Horrible dealership and service. Rude mechanics and managers Stay away from this dealership. Ever since I bought my car, I've had nothing but problems. Problems was already existing before purchase and was promi Stay away from this dealership. Ever since I bought my car, I've had nothing but problems. Problems was already existing before purchase and was promised that they will get it fixed. But once you go and see them, they hide away and avoid you. So I went directly to service and got some issue in my vehicle fixed (some of them). When I got the car back, I noticed some scratch that was not there before. Totally unhappy. I got home and watch the recorded video from my dashcam and heard rude and unpleasant words from people in the shop about me. Even the mechanic that works on my car says he hates it. So people in norden vw, you might wanna check first if theres a recording device in the vehicle before you start saying rude comments to the customer. Worst dealership ever More

high pressure and no transparency - stay away - run away! Went to Norden VW to look at 2011 Touareg. Pre-arranged an appt to test drive. Salesman was late and when he finally did arrive, took his time getti Went to Norden VW to look at 2011 Touareg. Pre-arranged an appt to test drive. Salesman was late and when he finally did arrive, took his time getting me into the vehicle. Despite my telling him repeatedly that I was not ready to purchase and still had other makes/models I wanted to test drive he insisted that i provide him with info about what i owed on my current vehicle. He sure moved fast onc`````````````````qq1e he had my keys - thinking he had reeled in a big one. The offer I received was a joke - nicely printed....but not the usual figures you expect when making a purchase of this size...as a somewhat knowledgeable consumer, with all of the information available to me, you would think that the finance manager would try to convince me that this is a good deal using solid evidence. Instead he produced a presentation worthy of a grade 2 student. 3 pieces of paper- one with my name on it - one with the car details (really just the name and price) - and one with a bi-weekly payment. The most amusing part to me was that they both appeared very pleased with themselves and expected that i would make a decision on the spot with zero transparency about how they came up with the number. No interest rate, trade-in value, Gst, term of loan...nothing other than a ridiculously high bi-weekly payment, that i used to quickly calculate the principal once i had asked for the interest rate and term of the loan. With no transparency - they must have thought i was just a stupid old broad. Joke is on them! I won't be returning for any reason than perhaps to have my new Touareg (purchased from another dealer) serviced - and then only under warranty and if all other VW dealers north of the 49th parallel have gone out of business. Shame on you GoAuto and double shame on you NordenVW. i will be telling all my friends and acquaintances not to go near a GoAuto dealership. More

WONT Refund deposits So I have been shopping for a new car for the past week. I was dealing with Norden VW and had agreed to purchase a 2016 Jetta. They said they required So I have been shopping for a new car for the past week. I was dealing with Norden VW and had agreed to purchase a 2016 Jetta. They said they required a refundable deposit of $500 to hold the car. After I left the dealership I decided thatI should shop around more before purchasing and I immediately let them know I was no longer interested in the Jetta. But they will not refund my deposit! I am a student at NAIT and can't exact afford to give $500 to a million dollar corporation like Go Auto. My whole experience with this dealership has left a lot to be desired. I was not treated with respect and they were treating me complete different from when my parents were with me to when I was alone. As soon as my parents were no longer looking with me they became insisting and pushy. They printed out a bill of sale telling me I had to sign even tho I had informed them I wanted more time to think. I WOULD MOST DEFINITELY NOT RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING TO PURCHASE A VEHICLE More