Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Norden Volkswagen
Edmonton, AB
299 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 299 reviews
June 07, 2017
Oasis of car dealerships I went into the dealership not knowing a lot about cars expecting to be overwhelmed. I was lucky enough to be greeted by Brandon Mounzer, who is a you I went into the dealership not knowing a lot about cars expecting to be overwhelmed. I was lucky enough to be greeted by Brandon Mounzer, who is a young and talented salesman. His enthusiasm and knowledge of cars really made me feel extremely comfortable. I ended up buying a brand new car off of him and I couldn't be more happy about it. Highly recommend. 10/10 rating in all categories More
by Happycustomerzx
Employees Worked With
Brandon Lee Mounzer
June 07, 2017
Very professional Pleasure to deal with, Knowledgable and respectful sales staff, didn't feel pressured to buy, would recommend to others. Mr. Brandon mounzer is someon Pleasure to deal with, Knowledgable and respectful sales staff, didn't feel pressured to buy, would recommend to others. Mr. Brandon mounzer is someone I would want on my team. More
by Satisfiedcustomer
Employees Worked With
Brandon mounzer
June 07, 2017
The experience I expect from a dealership 5 star rating for 5 star service!! I came here interested in a new Volkswagen vehicle and was treated extremely well. Tyler did an excellent job and a 5 star rating for 5 star service!! I came here interested in a new Volkswagen vehicle and was treated extremely well. Tyler did an excellent job and answered every question I had as best he could - and boy did I ask a lot of questions Lol! I will definitely be coming here from now on! :) More
by Mardrive91
Employees Worked With
Tyler Halabi
June 07, 2017
Great experience I had a great experience with the people at Norden Volkswagen. All the staff are very friendly and knowledgeable. I highly recommend Kris if you're lo I had a great experience with the people at Norden Volkswagen. All the staff are very friendly and knowledgeable. I highly recommend Kris if you're looking to buy a car. More
by Baybee26
Employees Worked With
Kris
June 07, 2017
A good experience I had a great experience at Norden. Brandon was extremely knowledgable and helpful. I had done lots of research on Volkswagen vehicles but was not sur I had a great experience at Norden. Brandon was extremely knowledgable and helpful. I had done lots of research on Volkswagen vehicles but was not sure if it was the car for me until coming into norden. The staff was very friendly and I would recommend. More
by Kylee22
Employees Worked With
Brandon
June 05, 2017
Very Professional Bought a Golf there last year @ a high interest rate, but they worked very hard and just got me into a brand new GTI Autobahn @ 0.49% interest. Highl Bought a Golf there last year @ a high interest rate, but they worked very hard and just got me into a brand new GTI Autobahn @ 0.49% interest. Highly recommend seeing Rory and Mark Mounzer in sales there. More
by Oiler1973
Employees Worked With
Rory, Mark Mounzer (Sales), Jordan (finance)
June 05, 2017
Awesome customer service I had the experience of working with a great sales man and he made my who car buying experience really great. If you have the chance to work with Adam I had the experience of working with a great sales man and he made my who car buying experience really great. If you have the chance to work with Adam, then you'll be sure to have a great experience at norden More
by CatTR
Employees Worked With
Adam
March 12, 2017
Go somewhere other then here. So I bought a new Jetta here in 2014 dove it 20000km and my tiers started making noise. Found out my rear axel was out of alignment. I'm sure it was l So I bought a new Jetta here in 2014 dove it 20000km and my tiers started making noise. Found out my rear axel was out of alignment. I'm sure it was like that from new but not there fault. Got winter tiers put on there last winter and they put 2 on the wrong way, one direction tiers. Had the car in for scheduled matinance and no one is stamping the owners manual pluse I have a carbone fiber hood rap on the hood and who ever washed the car after it was serviced f$&led it up some how. I think it was hot wax that stained it but you can see how close he had the wash gun and I'm surprised it didn't peel of. Then I noticed my engine fan running after I shot the car off in -30c weather so I call them up to ask if it's normal and they tell me it's not. So I booked it in 2weeks in advance and take the day off work to drive 3hours into the city to get it fixed. I call the day before to confirm and they can't find the booking so I rebook for the same day they send me an email confirmation and when I get there the next day guess what I'm not on the list. Then the car goes in and they say nothing is wrong with it it's souposed to do that. WELl THANKS FOR WASTING MY DAY AND MY FiNg TIME!!! Never going back to this place it is a joke. My sister in law bought a new car here and it took them 2 months to pay off the lean on here trade in. Even after she called and complained after she got the first months loan payment on the the truck she traded in. This place is a fu$&ing joke and I suggest saving yourself the pain and going somewhere else More
by Ty
Employees Worked With
No name
December 17, 2016
Good and efficient The dealership is VERY busy, however was given pretty good service in spite. Bought used Q5, and all promises were were kept within buying process. Ca The dealership is VERY busy, however was given pretty good service in spite. Bought used Q5, and all promises were were kept within buying process. Cannot speak too thoroughly for service centre, but small additions were done on sked and appear to be done well. Ali was great, and answered questions very up front and forward. Enjoyed the purchase experience. More
by Cloudsmshr
Employees Worked With
Ali, Sales administration
December 14, 2016
GTI / Golf R - Excellent Experience Not sure why there are negative review on this page. I've leased two vehicles through Norden over the past 5 years and never had anything but positive Not sure why there are negative review on this page. I've leased two vehicles through Norden over the past 5 years and never had anything but positive experiences with the purchase and service processes. I dealt with Nissan previously, and have found the VW experience far lower pressure, with higher standards of service. I'd definitely recommend Norden and VW vehicles to anyone. More
by Stu
Employees Worked With
Kate Paulhus (sales), Rebecca (service)
