Norden Volkswagen

Friendly, quick, knowledagble. As soon as I pulled into the garage they were they to help me. Answered all of my questions and even got someone to answer a mechanical question for m As soon as I pulled into the garage they were they to help me. Answered all of my questions and even got someone to answer a mechanical question for me which eased my mind. Cleaned my mats as my car was already cleaned but appreciated the offer. While I waited I had more question and staff was very whiling to help and answer all questions. More

New VW Great experience, from everyone at Norden. Matt Sauer was extremely personable, knowledgeable, and provided fantastic customer service. This is the se Great experience, from everyone at Norden. Matt Sauer was extremely personable, knowledgeable, and provided fantastic customer service. This is the second VW Matt has helped us with. Thanks again Matt More

My car was used .ive had several issues with the car. Hi i got a car from these guys in 2017 i ve had the car for 5 months now .the car was in service several times .i took it in recently for a heating Hi i got a car from these guys in 2017 i ve had the car for 5 months now .the car was in service several times .i took it in recently for a heating problem. They found no issue.so i was charged 165.00 for a diagnostic when i was told it be bi more than 100.00 so i agreed then my credit card was dinged 165.00 and they found no issue .so i went amd took back rhe loaner car and got my own back .only to find the headlight on right side was not working i had to drive back home 30 mins away with my high beams on now im afraid to take it back in to service for fear of gabing to pay again.however i pay an additional 99.00 a month which is another 5000 for extended bumper to bumper warranty so i wouldnt incurr this cost .if im paying this why would i habe to oay MORE i am a disabled individual i dobt understand unless im being exolained to me. Im sorry to have to write this but now it seems im going to be filing a formal complaint Worst experience ever More

Best sales man ever Came in the other day to look around at some possible new cars. I'm not really in the market right now but this sales man honestly almost got me too b Came in the other day to look around at some possible new cars. I'm not really in the market right now but this sales man honestly almost got me too buy! He was so helpful, knowledgeable and personable; it really struck home with me. When I can actually afford my new car I'm defiantly going to buy from him! More

Worst Experience Buyer be ware when purchasing a vehicle from this dealer, they will sell you a LEMON and tell you it’s in perfect condition (be careful) Buyer be ware when purchasing a vehicle from this dealer, they will sell you a LEMON and tell you it’s in perfect condition (be careful) More

Stressful and uncomfortable buying experience As a first time car buyer I had a very poor experience at this dealership and will not be returning. Our salesperson was friendly but did not know the As a first time car buyer I had a very poor experience at this dealership and will not be returning. Our salesperson was friendly but did not know the product or what the dealership had to offer at all! I felt very pressured into making the purchase, and though I haggled to get the price lower it was fruitless. The staff made it seem like they were giving me a great deal on the vehicle and helping me out when it was clear that they were not. The manager made condescending comments like "the math is simple" as if I didn't understand. When I asked questions my salesman would talk around it and not give direct answers. I asked several simple questions including if I could store my tires at the dealership and he said he did not know and never followed up with finding answers. The manager would not give me the promotion of $500 on a go card if someone referred me to the dealership even though I asked several times. In sum, I have many unanswered questions from the staff at this dealership. I also ordered a car starter to be installed in my vehicle. Staff said it would be ready Tuesday, as the week went on it ended up not being ready until Saturday. When I picked the car up the car starter did not work and my salesman said he couldn't figure out why so I would have to call the car starter install company and get it looked after myself. Overall very unhappy with the service I received as it was difficult it was to get simple answers and I left without my car working 100%. I felt a great deal of pressure to purchase the vehicle, there were several tense moments and a lot of talking in circles which left me feeling uncomfortable. This experience took away the excitement of picking up my first new car which should be a proud moment. More

Exceptional service! I LOVE Norden Volkswagen, especially the staff! Everyone I've had the pleasure of working with (especially Michelle in service) has exceeded my expect I LOVE Norden Volkswagen, especially the staff! Everyone I've had the pleasure of working with (especially Michelle in service) has exceeded my expectations. In the past I have purchased from and dealt with: - Bavaria BM - David Morris Mercedes - Norden Porsche, so I can say with confidence - you'll be well looked after at Norden Volkswagen! Very happy customer!! Sue Jaksich More

Great experience We went to get a Tiguan with a budget in mind not knowing if new or old but Brandon mounded was great showing us both types and we ended up getting th We went to get a Tiguan with a budget in mind not knowing if new or old but Brandon mounded was great showing us both types and we ended up getting the new one thanks to the sale special that was on that day and the Extra warranty benefits of getting a brand new car. More

Great service Purchased my first vehicle here and wow am I impressed with them, Such incredible service, everyone is very friendly in Service, Highly recommend Nor Purchased my first vehicle here and wow am I impressed with them, Such incredible service, everyone is very friendly in Service, Highly recommend Norden Volkswagen More

Awesome staff and service Very nice people to deal with. Brought in my touareg for service and they were air and honest. I would highly recommend Norden VW for sales and servic Very nice people to deal with. Brought in my touareg for service and they were air and honest. I would highly recommend Norden VW for sales and service. More