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Norden Volkswagen
Edmonton, AB
304 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 304 reviews
October 13, 2017
Ashley hendriks Ashley Hendriks has been great to my husband and I. She always reaches out to see how our services are and even comes up to chat when we are in the st Ashley Hendriks has been great to my husband and I. She always reaches out to see how our services are and even comes up to chat when we are in the store. Great girl. More
by Arlita dejong
Employees Worked With
Ashley Hendriks
October 11, 2017
Pleasant, Respectful, Honest I bought my Audi at Norden VW a few years ago, and have continued to service it there ever since, with only one exception. My regular advisor Bri Tayl I bought my Audi at Norden VW a few years ago, and have continued to service it there ever since, with only one exception. My regular advisor Bri Taylor does an awesome job technically, and her customer service is always on point - which I’ve appreciated especially when she’s had to deliver news that isn’t as awesome.. Overall I’ve found Bri and the whole team to be quite pleasant, honest, genuine and extremely respectful of my time. For these reasons they can expect to see me for my next appointment in a couple hundred km! Thanks! Keep it up! More
by KenDumas
Employees Worked With
Bri Taylor
October 06, 2017
Disorganized service The Norden Volkswagen service department has altered my previous positive viewpoint on their location. My issue lies with a lack of organization and c The Norden Volkswagen service department has altered my previous positive viewpoint on their location. My issue lies with a lack of organization and communication on behalf of the people responsible for coordinating appointments. Recently an appointment for a remote starter issue was booked for a thursday at 7 am while neglecting to inform me the employee who handles these issues wouldnt be in until 10 am. I was sent a text and left a voicemail for appointment confirmation but not made aware of nobody being available to complete the service. If the workers spent more effort on ensuring appointment accuracy instead of blaming customers for why the work was necessary this oversight could have saved me time and effort. Also as a customer being told that I will receive a call once my car is ready and only finding out it was ready for pickup after I called inquiring comes off as careless and unprofessional. I understand I am one of many customers but when no actual work was done on my vehicle it's ridiculous to lose my car for a whole day (7 am to 330). In the end the issue was resolved elsewhere for cheaper and in the future i may be tempted to seek other options first for any other services required. More
by No
Employees Worked With
Not applicable
September 28, 2017
Good start with some issues but ended well. Had a good start. Walked away from the deal. Ended up getting a car due to a second chance that I'm glad I gave. Had a good start. Walked away from the deal. Ended up getting a car due to a second chance that I'm glad I gave. More
by Staceyfrenz
Employees Worked With
Zachary Bourgeois, Dylan Salame
September 23, 2017
Horrifying I recently bought a car (May 2017) from Norden auto in Edmonton Ab. It was a used 2006 acura csx for $8900. I have had a few issues now , but with thi I recently bought a car (May 2017) from Norden auto in Edmonton Ab. It was a used 2006 acura csx for $8900. I have had a few issues now , but with this latest one i feel i need to formally put in a complaint. The first and relatively minor issue is they said they would fix the remote starter for me. An error message comes up when you try and start it and they said they would have a specialist look at it and that never got done, it still doesnt work. Then about 2 weeks ago my car broke down. I got it diagnosed by an acura dealership as the clutch and flywheel, and took it to another mechanic in edmonton to fix it at a cost of $1200. I know there is no warranty on my vehicle and that it could have been an issue with my driving, even though i've only had it for a few months. Upon getting it back though it drives like a different vehicle now compared to the day i bought indicating that the clutch was more than likely on its last legs when i bought it. Still, i paid it and let it go because its nothing i can prove and i have no warranty. Now to address my last and biggest issue with my service at Norden. When we went trhough the car history report something came up about a recall. During the 2 day process i had to ask numerous times if it had been dealt with. Finally, after about the third or fourth time i asked the salesman said he looked into it and it had been fixed. Yesterday i got a letter from Acura that it hadnt. It is a major safety issue, a faulty airbag that "metal fragments could pass through the airbag cushion material possibly causing injury or fatality to vehicle occupants" as it states in the letter, which i can send you a copy of if you would like. This is a recall that acura fixes free of charge, i would have still bought the car and arranged to get it fixed had that information been disclosed to me. Regretfully it was not, and i have been driving me and my son around in this car unknowing of the dangers of it. When i went into Norden for a vehicle i had just been in an accident while sitting at a red light, had my car written off and was so thankful my son wasn't with me. The salesman knew all of this and still sold me a car that put my child and i at risk and i cannot comprehend how anyone with any set of morals could do this, i find it absolutely horrifying. When i went there i was in desperate need of a vehicle and i felt like i could trust the people that were selling me my car. They sell how many millions of dollars of cars out of there and were willing to lie to me and put my 3 year old in jeapordy over $8900. I can deal with faulty starters and hefty mechanical bills, but this is absolutely reprehensible and i am completely disgusted with my experience, you should be ashamed of yourselves. Celeste Ramage **this is the review i privately submitted to go auto about a week ago. I was contacted by a general manager at norden last week who continually minimized the recall saying it is not a big deal, and that the salesman did not remember any conversation about a recall. He then started questioning who installed the remote starter. It doesn't matter it was installed before i bought the car and your salesman said it would be fixed. I am disgusted with their service and will never go back there and recommend you don't as well, if you do get absolutely everything in writing. More
by Celeste
Employees Worked With
Jon Rumbles, Shane Sutherland
September 10, 2017
Langford is your Guy! Had such a great experience buying my first car from the dealership. Langford is pretty awesome, I took my vehicle in to see how much I could gett fo Had such a great experience buying my first car from the dealership. Langford is pretty awesome, I took my vehicle in to see how much I could gett for it and he made sure I was happy with my trade in value and my new car! highky recommend this gentlemen for all of your car needs. Thank you Norden ! More
by Jay Bromley
Employees Worked With
Langford
September 04, 2017
Screwed over I bought a 2010 Volkswagen Jetta from the dealership. When I was dealing with financing the guy Jordan showed me the inspection sheet and it showed tw I bought a 2010 Volkswagen Jetta from the dealership. When I was dealing with financing the guy Jordan showed me the inspection sheet and it showed two things wrong with the vehicle. I starred at the sheet a bit puzzled and asked if those problems would pass inspection in Manitoba, he said they would as it's all the same province to province. Jordan also said "I'm not sure if the dealership will be fixing those problems today or later on". With that being said reassured me those things would be fixed so I wasn't worried. I proceeded to sign all the papers. A few days later I called them to ask if those problems would pass inspection so I can register and insure it for now and get the problems fixed later on. I spoke with a very rude girl in the service department and she said that it wouldn't pass safety. I got very frusterated and hung up. My boyfriend phoned back and spoke with the sales manager Dylan, Dylan told my boyfriend that if I cannot register and insure it then they would fix the problems. I was a bit confused because I thought they were going to be fixing the problems anyways. Ive been on and off on the phone with Dylan talking about me being promised those problems being fixed prior to me purchasing the vehicle. When being on the phone with Dylan he is consistently giving me attitude. Now I've been trying to call him back multiple times and leaving messages to the receptionist to get him to call me back; he is purposely avoiding my calls. I am extremely regretting purchasing a vehicle from Norden. Their customer service is terrible and they make false promises... More
by Jeanalee23
Employees Worked With
Jordan , Dylan Feihle
August 15, 2017
Great service all around. Everyone went above and beyond to help me out with this deal. I would totally recommend them to anyone. I would definitely com back. all around. Everyone went above and beyond to help me out with this deal. I would totally recommend them to anyone. I would definitely com back. More
by Clawr687
Employees Worked With
Blake Reading
July 31, 2017
Great help from Langford at norden I really enjoyed my experience at Norden be, I bought a car off of my friend Langford. He was very professional and gave me accurate expert advice in I really enjoyed my experience at Norden be, I bought a car off of my friend Langford. He was very professional and gave me accurate expert advice in choosing a new vehicle, I definitely recommend going to see him! More
by Jlangevine30
Employees Worked With
Langford Hudjik
July 28, 2017
Awesome dealership!! I recently bought a car at norden vw, my sales consultant was Langford, highly recommended him, he is funny, professional, non-pressure and knowledgea I recently bought a car at norden vw, my sales consultant was Langford, highly recommended him, he is funny, professional, non-pressure and knowledgeable. Made buying a car very easy! More
by Coryhayden1960
Employees Worked With
Langford Hudjik
