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Norden Volkswagen
Edmonton, AB
299 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 299 reviews
September 10, 2017
Langford is your Guy! Had such a great experience buying my first car from the dealership. Langford is pretty awesome, I took my vehicle in to see how much I could gett fo Had such a great experience buying my first car from the dealership. Langford is pretty awesome, I took my vehicle in to see how much I could gett for it and he made sure I was happy with my trade in value and my new car! highky recommend this gentlemen for all of your car needs. Thank you Norden ! More
by Jay Bromley
Employees Worked With
Langford
September 04, 2017
Screwed over I bought a 2010 Volkswagen Jetta from the dealership. When I was dealing with financing the guy Jordan showed me the inspection sheet and it showed tw I bought a 2010 Volkswagen Jetta from the dealership. When I was dealing with financing the guy Jordan showed me the inspection sheet and it showed two things wrong with the vehicle. I starred at the sheet a bit puzzled and asked if those problems would pass inspection in Manitoba, he said they would as it's all the same province to province. Jordan also said "I'm not sure if the dealership will be fixing those problems today or later on". With that being said reassured me those things would be fixed so I wasn't worried. I proceeded to sign all the papers. A few days later I called them to ask if those problems would pass inspection so I can register and insure it for now and get the problems fixed later on. I spoke with a very rude girl in the service department and she said that it wouldn't pass safety. I got very frusterated and hung up. My boyfriend phoned back and spoke with the sales manager Dylan, Dylan told my boyfriend that if I cannot register and insure it then they would fix the problems. I was a bit confused because I thought they were going to be fixing the problems anyways. Ive been on and off on the phone with Dylan talking about me being promised those problems being fixed prior to me purchasing the vehicle. When being on the phone with Dylan he is consistently giving me attitude. Now I've been trying to call him back multiple times and leaving messages to the receptionist to get him to call me back; he is purposely avoiding my calls. I am extremely regretting purchasing a vehicle from Norden. Their customer service is terrible and they make false promises... More
by Jeanalee23
Employees Worked With
Jordan , Dylan Feihle
August 15, 2017
Great service all around. Everyone went above and beyond to help me out with this deal. I would totally recommend them to anyone. I would definitely com back. all around. Everyone went above and beyond to help me out with this deal. I would totally recommend them to anyone. I would definitely com back. More
by Clawr687
Employees Worked With
Blake Reading
July 31, 2017
Great help from Langford at norden I really enjoyed my experience at Norden be, I bought a car off of my friend Langford. He was very professional and gave me accurate expert advice in I really enjoyed my experience at Norden be, I bought a car off of my friend Langford. He was very professional and gave me accurate expert advice in choosing a new vehicle, I definitely recommend going to see him! More
by Jlangevine30
Employees Worked With
Langford Hudjik
July 28, 2017
Great sales experience at Norden! I had a really great experience at Norden VW, my sales consultant Langford was very helpful, patient and knowledgeable. I really appreciated his help I had a really great experience at Norden VW, my sales consultant Langford was very helpful, patient and knowledgeable. I really appreciated his help and would definitely recommend him to anyone looking for a new car!! More
by Maddycross
Employees Worked With
Langford Hudjik
July 28, 2017
Awesome dealership!! I recently bought a car at norden vw, my sales consultant was Langford, highly recommended him, he is funny, professional, non-pressure and knowledgea I recently bought a car at norden vw, my sales consultant was Langford, highly recommended him, he is funny, professional, non-pressure and knowledgeable. Made buying a car very easy! More
by Coryhayden1960
Employees Worked With
Langford Hudjik
July 28, 2017
Awesome experience at Norden I had a great sales experience at Norden VW, my sales rep, Langford, was very thorough and knowledgeable. I really appreciated his proffessionalism an I had a great sales experience at Norden VW, my sales rep, Langford, was very thorough and knowledgeable. I really appreciated his proffessionalism and his opinion! Love my new car, thanks Langford!! More
by Kcross
Employees Worked With
Langford Hudjik
July 28, 2017
Great service all around! I had nothing but great experiences with all the staff at Norden VW. Langford had helped get me into the exact expectations I had had in purchasing a I had nothing but great experiences with all the staff at Norden VW. Langford had helped get me into the exact expectations I had had in purchasing a vehicle. More
by Ecalero
Employees Worked With
Langford
July 14, 2017
Wasted time, money, and energy I went on a holiday Monday. My first sales rep, Derek, kept taking phone calls and seeing other clients while I was dealing with him. They also had on I went on a holiday Monday. My first sales rep, Derek, kept taking phone calls and seeing other clients while I was dealing with him. They also had only one of the six used vehicles advertised online that I was interested in actually on the lot. After a couple of hours of alternating between being told that they did not have the vehicle in the ad and being asked to wait while Derek dealt with yet another phone call/client, I was transferred to a different sales rep, Kayla. Less interruptions with Kayla. From the time I was switched to Kayla, it still took something like half an hour to get the first car that I liked (and that was available) for a test drive. After some discussion, we started looking at new cars, and after yet another weirdly long wait, I got to test drive the car that I ultimately bought. I was then left waiting in the waiting room for well over an hour before being brought up to speak to financing. All in all, I spent about 6.5 hours at Norden VW and only test drove two cars then purchased one. I went to register the car and discovered that VW had not provided me with a form (original required) essential to the registration process for a new car. When I called to ask about this, the receptionist put me through to a department voicemail three times before I instructed her to put me on hold and get someone on the line. To their credit, they drove the form over. The day my remote car starter was installed, I was told I couldn't pick it up because it had to be brought back from the garage and cleaned. I got a call the next day that my car was back at Norden and ready for pick up immediately, so I cabbed it over only to find what looked like scratches all over my dirty car. The lines that appeared to be scratches actually turned out to be streaks of glue from the installation process which they had not bothered to wash off. The rep I was with, Tim (/Tom?) tried to tell me that my car had been washed the day before prior to the remote car starter being installed. I wound up spending over an hour at Norden VW for what was supposed to be an immediate pick up. I received a voicemail tonight at 9:02pm from James at VW advising me that the financier was refusing to finance me unless I switched over my Manitoba license to an Alberta license. Alternatively, I was told in the message that I could get financing from a different institution at a higher interest rate. Please note, my first car payment is due on Monday, so they have given me exactly one business day in which to find the time to go down to the registrars, to get an out-of-province driver's abstract (standard timeframe is two to five days), and to pay to switch over my license (which I was not told prior to signing the contract that I'd have to do in order to get the car and which the Albertan gov doesn't require me to do for 90 days). Or apparently, I can pay them far more money. I may very well wind up with a voided contract here since apparently Norden VW thinks it's acceptable to drop last minute requirements that alter the terms of contract. Save yourself a potentially massive headache and stay the xxxx away from this dealership. More
by Susan
Employees Worked With
Derek, Kayla, Tim, James
July 04, 2017
First Visit Went to Norden for a test drive today. Called ahead to make sure car was available and called again before heading there just to make sure. When we Went to Norden for a test drive today. Called ahead to make sure car was available and called again before heading there just to make sure. When we arrived, sales rep wasn't available, so we were given a different sales rep (okay, no big deal). That rep was reasonably helpful and provided info for trade-in and what we were looking for in a vehicle, but seemed distracted, however got us going on a test drive. When we returned, we were told that sales rep was busy now (3rd rep in one visit!). This rep was the least engaged, and we had to provide our information for trade-in again and re-describe what we were looking for, which took quite a while. Talked about price and trade-in, but when we told him we weren't going to buy today, he went to talk to the sales manager and when he came back he stopped negotiating and told us to (paraphrasing) come back when we are "serious" and maybe there is something more they can do. It seemed that since we weren't going to help meet sales targets, there were better opportunities out there. I felt like not only was I not a priority, but that my business wasn't welcome or valuable. More
by Chris S
Employees Worked With
there were three different guys (Justin, John, and someone else)
