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Norden Volkswagen
Edmonton, AB
304 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 304 reviews
December 08, 2017
Friendly, quick, knowledagble. As soon as I pulled into the garage they were they to help me. Answered all of my questions and even got someone to answer a mechanical question for m As soon as I pulled into the garage they were they to help me. Answered all of my questions and even got someone to answer a mechanical question for me which eased my mind. Cleaned my mats as my car was already cleaned but appreciated the offer. While I waited I had more question and staff was very whiling to help and answer all questions. More
by Eridrin
Employees Worked With
Jocelyn
November 27, 2017
New VW Great experience, from everyone at Norden. Matt Sauer was extremely personable, knowledgeable, and provided fantastic customer service. This is the se Great experience, from everyone at Norden. Matt Sauer was extremely personable, knowledgeable, and provided fantastic customer service. This is the second VW Matt has helped us with. Thanks again Matt More
by Angela
Employees Worked With
Matt Sauer
November 23, 2017
My car was used .ive had several issues with the car. Hi i got a car from these guys in 2017 i ve had the car for 5 months now .the car was in service several times .i took it in recently for a heating Hi i got a car from these guys in 2017 i ve had the car for 5 months now .the car was in service several times .i took it in recently for a heating problem. They found no issue.so i was charged 165.00 for a diagnostic when i was told it be bi more than 100.00 so i agreed then my credit card was dinged 165.00 and they found no issue .so i went amd took back rhe loaner car and got my own back .only to find the headlight on right side was not working i had to drive back home 30 mins away with my high beams on now im afraid to take it back in to service for fear of gabing to pay again.however i pay an additional 99.00 a month which is another 5000 for extended bumper to bumper warranty so i wouldnt incurr this cost .if im paying this why would i habe to oay MORE i am a disabled individual i dobt understand unless im being exolained to me. Im sorry to have to write this but now it seems im going to be filing a formal complaint Worst experience ever More
by Jayrich
Employees Worked With
John Mallari
November 20, 2017
Best sales man ever Came in the other day to look around at some possible new cars. I'm not really in the market right now but this sales man honestly almost got me too b Came in the other day to look around at some possible new cars. I'm not really in the market right now but this sales man honestly almost got me too buy! He was so helpful, knowledgeable and personable; it really struck home with me. When I can actually afford my new car I'm defiantly going to buy from him! More
by JJ26
Employees Worked With
Jashan Sidhu
November 17, 2017
Worst Experience Buyer be ware when purchasing a vehicle from this dealer, they will sell you a LEMON and tell you it’s in perfect condition (be careful) Buyer be ware when purchasing a vehicle from this dealer, they will sell you a LEMON and tell you it’s in perfect condition (be careful) More
by Rose
Employees Worked With
Ella ( finance department) DO NOT TRUST , Zachary Bourgeois, Scott Schiedel
November 13, 2017
Stressful and uncomfortable buying experience As a first time car buyer I had a very poor experience at this dealership and will not be returning. Our salesperson was friendly but did not know the As a first time car buyer I had a very poor experience at this dealership and will not be returning. Our salesperson was friendly but did not know the product or what the dealership had to offer at all! I felt very pressured into making the purchase, and though I haggled to get the price lower it was fruitless. The staff made it seem like they were giving me a great deal on the vehicle and helping me out when it was clear that they were not. The manager made condescending comments like "the math is simple" as if I didn't understand. When I asked questions my salesman would talk around it and not give direct answers. I asked several simple questions including if I could store my tires at the dealership and he said he did not know and never followed up with finding answers. The manager would not give me the promotion of $500 on a go card if someone referred me to the dealership even though I asked several times. In sum, I have many unanswered questions from the staff at this dealership. I also ordered a car starter to be installed in my vehicle. Staff said it would be ready Tuesday, as the week went on it ended up not being ready until Saturday. When I picked the car up the car starter did not work and my salesman said he couldn't figure out why so I would have to call the car starter install company and get it looked after myself. Overall very unhappy with the service I received as it was difficult it was to get simple answers and I left without my car working 100%. I felt a great deal of pressure to purchase the vehicle, there were several tense moments and a lot of talking in circles which left me feeling uncomfortable. This experience took away the excitement of picking up my first new car which should be a proud moment. More
by newcar
Employees Worked With
Evan, Mark, Derek
October 31, 2017
Exceptional service! I LOVE Norden Volkswagen, especially the staff! Everyone I've had the pleasure of working with (especially Michelle in service) has exceeded my expect I LOVE Norden Volkswagen, especially the staff! Everyone I've had the pleasure of working with (especially Michelle in service) has exceeded my expectations. In the past I have purchased from and dealt with: - Bavaria BM - David Morris Mercedes - Norden Porsche, so I can say with confidence - you'll be well looked after at Norden Volkswagen! Very happy customer!! Sue Jaksich More
by MoveHappy.ca
Employees Worked With
Michelle in service
October 30, 2017
Great experience We went to get a Tiguan with a budget in mind not knowing if new or old but Brandon mounded was great showing us both types and we ended up getting th We went to get a Tiguan with a budget in mind not knowing if new or old but Brandon mounded was great showing us both types and we ended up getting the new one thanks to the sale special that was on that day and the Extra warranty benefits of getting a brand new car. More
by Ana
Employees Worked With
Derek Mounzer , Brandon Mounzer
October 27, 2017
Awesome staff and service Very nice people to deal with. Brought in my touareg for service and they were air and honest. I would highly recommend Norden VW for sales and servic Very nice people to deal with. Brought in my touareg for service and they were air and honest. I would highly recommend Norden VW for sales and service. More
by Dv780
Employees Worked With
Shane Sutherland
October 27, 2017
Great service Purchased my first vehicle here and wow am I impressed with them, Such incredible service, everyone is very friendly in Service, Highly recommend Nor Purchased my first vehicle here and wow am I impressed with them, Such incredible service, everyone is very friendly in Service, Highly recommend Norden Volkswagen More
by Jay
Employees Worked With
Ashley Hendriks
