Norden Volkswagen

Worst Experience Buyer be ware when purchasing a vehicle from this dealer, they will sell you a LEMON and tell you it’s in perfect condition (be careful) Buyer be ware when purchasing a vehicle from this dealer, they will sell you a LEMON and tell you it’s in perfect condition (be careful) More

Stressful and uncomfortable buying experience As a first time car buyer I had a very poor experience at this dealership and will not be returning. Our salesperson was friendly but did not know the As a first time car buyer I had a very poor experience at this dealership and will not be returning. Our salesperson was friendly but did not know the product or what the dealership had to offer at all! I felt very pressured into making the purchase, and though I haggled to get the price lower it was fruitless. The staff made it seem like they were giving me a great deal on the vehicle and helping me out when it was clear that they were not. The manager made condescending comments like "the math is simple" as if I didn't understand. When I asked questions my salesman would talk around it and not give direct answers. I asked several simple questions including if I could store my tires at the dealership and he said he did not know and never followed up with finding answers. The manager would not give me the promotion of $500 on a go card if someone referred me to the dealership even though I asked several times. In sum, I have many unanswered questions from the staff at this dealership. I also ordered a car starter to be installed in my vehicle. Staff said it would be ready Tuesday, as the week went on it ended up not being ready until Saturday. When I picked the car up the car starter did not work and my salesman said he couldn't figure out why so I would have to call the car starter install company and get it looked after myself. Overall very unhappy with the service I received as it was difficult it was to get simple answers and I left without my car working 100%. I felt a great deal of pressure to purchase the vehicle, there were several tense moments and a lot of talking in circles which left me feeling uncomfortable. This experience took away the excitement of picking up my first new car which should be a proud moment. More

Disorganized service The Norden Volkswagen service department has altered my previous positive viewpoint on their location. My issue lies with a lack of organization and c The Norden Volkswagen service department has altered my previous positive viewpoint on their location. My issue lies with a lack of organization and communication on behalf of the people responsible for coordinating appointments. Recently an appointment for a remote starter issue was booked for a thursday at 7 am while neglecting to inform me the employee who handles these issues wouldnt be in until 10 am. I was sent a text and left a voicemail for appointment confirmation but not made aware of nobody being available to complete the service. If the workers spent more effort on ensuring appointment accuracy instead of blaming customers for why the work was necessary this oversight could have saved me time and effort. Also as a customer being told that I will receive a call once my car is ready and only finding out it was ready for pickup after I called inquiring comes off as careless and unprofessional. I understand I am one of many customers but when no actual work was done on my vehicle it's ridiculous to lose my car for a whole day (7 am to 330). In the end the issue was resolved elsewhere for cheaper and in the future i may be tempted to seek other options first for any other services required. More