Norden Volkswagen

Typical Poor Service Went into this dealer ship to look at purchasing a used or new Car Me and the Wife did three laps inside the dealership before some one approached u Went into this dealer ship to look at purchasing a used or new Car Me and the Wife did three laps inside the dealership before some one approached us. When we indicated the one veh we liked the sales lady indicated that it had a deal written up on it three days ago. She left and went to her manager who came back and put us on to a more expensive model and indicated that a deal was just written up today on the aforementioned Car. now finding it odd having different stories . So then we have to wait for close to a hr for the sales lady to find a veh for us to take on a test drive. We go on a drive after being shown it in darkness and head back in to look at numbers. After being Shown the Numbers and so-called discounts. Keep in mind what they think is a deal is having a car sit on their lot and having to reduce the price three times ( this counts as a discount) the other thing they do is list the car on auto trader for more money then their dealership web page (also count this as a discount)we indicated that we would think about the purchase over night, the sales lady insisted on completing the deal after being told even if I got my counter offer id still think of it. She was told that enough of my time had been wasted and that they could call me with a answer. Still not respecting our request dragged a manager over to try to seal the deal but not fully accepting the counter offer. I still told them that, I was not going to be bullied in to buying a car after seeing it for 15 min.. When I got home I worked the number the so called 6000 of the list price was actually $500 with their shell game. I wonder do they think its a discount from a original new price to the used price. If you are a first time buyer do your research be for you make deals with them, you could be surprised that your bank has a better lending rate then what they are telling you. Its your money , we also found the same veh with far less Km on it with the same features, and also found the same car at a different dealer for less $ and with less KM. Buyer Be Wear. It will take a lot for me to step back into this dealer ship to do business. More

Awesome!!!! I have had nothing but outstanding service from this dealership. Brianne in service is friendly and helpful. She will go out of her way to make sure y I have had nothing but outstanding service from this dealership. Brianne in service is friendly and helpful. She will go out of her way to make sure you have a great experience. I went in after a repair as I was experiencing some vibration. Eric took the time to go for a test drive with me then took the car into the shop and discovered it was ice and snow build up. He removed all of it and rebalanced my tires and charged me nothing. I can't say enough good things about service I have received at Norden. Exceptional!!!! More

excellent Shane Sutherland has been helping me since 2011 when he was used car manager. Always takes time to help out with all my needs. Thanks. Shane Sutherland has been helping me since 2011 when he was used car manager. Always takes time to help out with all my needs. Thanks. More

Poor service and rude staff I booked an appointment 24 hours in advance to test drive 3 used cars. We had previously been told that if we gave an hour notice they could have any I booked an appointment 24 hours in advance to test drive 3 used cars. We had previously been told that if we gave an hour notice they could have any car on site to look at. I arrived for my appointment and sat waiting for 20 minutes. We were then passed off to a different person than the original sales person we had talked to who had no idea what we were looking for. I then found out then only one of the three cars I had requested was actually there, and the only reason it was there was because a purchase for it had fallen through earlier in the day. The car (a 2010 Mazda 6) was in great condition and I put in an offer. The salesman and sales manager were condescending and not knowledgable the entire time. They lied about the original price, and gave me a condescending explanation of how a "competitive market" works. The lowest we could get them to go on price was $100 higher than the original list price. Overall the experience was not good and even if I found another car I wanted to purchase I would not give my money to these people. The one positive was that the reception staff were friendly and helpful. More

Most professional and positive experience I recently purchased a beetle from Adam and it was the most positive and professional experience that I could have done experienced. I initially was u I recently purchased a beetle from Adam and it was the most positive and professional experience that I could have done experienced. I initially was unsure about which model to go with and Adam was knowledgeable in pairing me with the right car for me and was so patient in allowing me to test every possible option. Adam was professional, easy to work with and made the car buying experience for a first time buyer a great one. Thanks Adam! More

Friendly, quick, knowledagble. As soon as I pulled into the garage they were they to help me. Answered all of my questions and even got someone to answer a mechanical question for m As soon as I pulled into the garage they were they to help me. Answered all of my questions and even got someone to answer a mechanical question for me which eased my mind. Cleaned my mats as my car was already cleaned but appreciated the offer. While I waited I had more question and staff was very whiling to help and answer all questions. More

New VW Great experience, from everyone at Norden. Matt Sauer was extremely personable, knowledgeable, and provided fantastic customer service. This is the se Great experience, from everyone at Norden. Matt Sauer was extremely personable, knowledgeable, and provided fantastic customer service. This is the second VW Matt has helped us with. Thanks again Matt More