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Norden Volkswagen
Edmonton, AB
299 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 299 reviews
September 14, 2018
Lots of waiting! Well... that was probably the most annoying car purchase I've had. The first sales person forgot I was coming after we set-up an appointment over emai Well... that was probably the most annoying car purchase I've had. The first sales person forgot I was coming after we set-up an appointment over email. When I arrived they kept me waiting 15 minutes, then the salesperson didn't have the vehicle ready as promised... so we set up another appointment. The day of that appointment I received a reminder phone call from the manager... then 1 hour later a message that the vehicle I was interested in was about to be bought by another buyer. Then they called back and promised it would be back by a certain time... then another hour or so later I get a message that it wouldn't be back. Thats when I asked for a new salesperson. Then I was assigned Saransh who was super nice. He got things moving and me a test drive... thank god for him as he saved the deal. After that things moved better... other than having to constantly wait after having made appointments and receiving confirmation calls from management. The day I showed up to do the paperwork and them making me surrender my trade-in LONG before my purchased vehicle (I got one that I was buying was in transit) arrived at the dealership. I arrived 5 minutes early for the appointment. 10 minutes after my appointment time I was told the management person (person doing the sales paperwork) would be another 2-5 minutes. 20 minutes after that, (so now I've been waiting 30 minutes after my appointment time) I told reception I was walking to Tim Hortons for a coffee... when I got back 10 minutes later I still had to wait before the management person was ready. After 2 hours of paperwork (after which I was super hangry and wanted to be anywhere else) I was given a loaner vehicle to drive until my car arrived. The car, and I won't complain about what I got which was a 2015 Hyundai Santa Fe (which actually drove really nice) smelled like apartment building hallway at dinner time - good lord - there was no temperature cold enough outside that could force me to drive with the windows anything but all-the-way down. I commented on the smell and they did offer to switch it out but there was no way I was going to add more waiting time to the already massive amount of time I had spent reading the same newspaper in the customer lounge. What would have been the best, if Nordon was serious about switching the smelly-vehicle out; they could have brought it to me at work or home. That would have been the next little bump up in customer service seeing as up to that point it has be wondering if Norden had ever sold a vehicle before or if I was the first person ever to buy there! During the waiting while in transit process, I was emailing with the management finance person regarding paperwork and some outstanding items from the deal which he told me he'd follow up on (things like telling me what the 'Alberta Package' is after I HAD to have it on my vehicle - apparently mandatory - ) he didn't have the courtesy to ever email me back. Yup - thats right - sign the paperwork and then completely ignore me. If I pulled that at work I'd be hauled in front of my boss. So yeah... if you buy a car here I hope you don't have to deal with him. I will give Norden this - I do think I got a good deal. They did even let me walk out the door to try the competitions vehicles without any pressure sales tactics. The one sales manager Eddie that I dealt with a bit was super awesome. No pressure - he knew I'd be back because the new Tiguan's are way way better than the rest in the class. I was really happy that the negotiating of the deal could be done over the phone so I didn't have to sit in one of those offices while the salesperson runs back and forth - that was awesome and I wish more dealerships would work that way. In the end the sales person would bring me back and I would recommend Saransh to any would-be buyer. He had the car ready to go when he said he would and the delivery process was smooth and I really really love my Tiguan - plus it has white seats so I'm sure I'll be back all the time getting them cleaned! More
by stageboy14
Employees Worked With
Saransh Mehta
September 11, 2018
very courteous and professional alfred is a very good salesman. i love my new vehicle.very pleased with this dealership. will refer my friends here for sure for future business. alfred is a very good salesman. i love my new vehicle.very pleased with this dealership. will refer my friends here for sure for future business. More
by kevin
Employees Worked With
Alfred Chen
September 09, 2018
Great experience We saw an add for a used vehicle on Norden’s lot. We phoned and spoke to Brittnay. She was very informative and honest about the condition of the SUV. We saw an add for a used vehicle on Norden’s lot. We phoned and spoke to Brittnay. She was very informative and honest about the condition of the SUV. We decided to go see the SUV for ourselves, took it for a test drive and absolutely loved it. Brittnay pointed out all of the features and was very helpful. We ended up trading in our current vehicle for the SUV and were very happy with the end price for each. We would highly recommend this dealership and Brittnay. More
by 123456789
Employees Worked With
Brittany Villeneuve
September 08, 2018
EVERYTHING WENT PERFECTLY! The experience was great! I really like the 2013 Kia Rio everyone was very very friendly and Brittany took care of us well. We had a great time! The experience was great! I really like the 2013 Kia Rio everyone was very very friendly and Brittany took care of us well. We had a great time! More
by Joseph
Employees Worked With
Brittany Villeneuve
September 06, 2018
Very good coustmer service I bought jetta 2019 last week. Special thanks to Brittany, to make my decision very easy. Great person and great sales advisor. I give 5 star to I bought jetta 2019 last week. Special thanks to Brittany, to make my decision very easy. Great person and great sales advisor. I give 5 star to Brittany for amazing service. More
by Paligill
Employees Worked With
Brittany Villeneuve
August 24, 2018
Awesome experience It was an awesome experience to deal with Saransh Mehta and the whole team. I would highly recommend them for their great and good customer service It was an awesome experience to deal with Saransh Mehta and the whole team. I would highly recommend them for their great and good customer service More
by Taj Brar
Employees Worked With
Saransh Mehta
August 24, 2018
Good overall experience Happy to report that this dealership stood by their 30 day exchange guarantee after I returned a vehicle that I wasn’t satisfied with. Brittany was ve Happy to report that this dealership stood by their 30 day exchange guarantee after I returned a vehicle that I wasn’t satisfied with. Brittany was very good to deal with. She was very patient and it was clear that she wanted me to be happy with my purchase. I wish I would have known that there is NO negotiating on the list price of the vehicle you exchange for, even though there were 3 rock chips in the windshield that I had to fix and the front struts were leaking :( This was a management decision which I was disappointed with. I didn’t feel this was a fair price for a vehicle that needed some work done. So far there has been no other issues and I am happy with my new vehicle. More
by Michelle 123
Employees Worked With
Dylan Feihle, Brittany Villeneuve
August 22, 2018
I forgot what great service was like till now This dealership right from the service desk girls to the finance manager has been amazing!!! They were welcoming and compassionate to my needs and wan This dealership right from the service desk girls to the finance manager has been amazing!!! They were welcoming and compassionate to my needs and wants!!!! Feels good to be treated like a valued customer for once!!!! More
by Marty
Employees Worked With
James seniuk, Jashan Sidhu
July 25, 2018
Never buy a VW I bought a VW passat from here and within a month it started making all kinds of noises and I took it in and was told it needs $6,500 worth of work. T I bought a VW passat from here and within a month it started making all kinds of noises and I took it in and was told it needs $6,500 worth of work. The dealer would not warranty anything but instead offered to reduce their costs if I wanted the work done. Overall very poor experience and something is to be said about their business if you can't even expect their vehicle to run properly without any problems for less than 45 days. More
by Jag123
Employees Worked With
Dylan Feihle
July 06, 2018
Not the deal I thought Hidden repairs needed. Brakes, defrost, strut. ($2000) Poor pre-sale inspection. Convertible top needed adjustment before it would work right. Lie Hidden repairs needed. Brakes, defrost, strut. ($2000) Poor pre-sale inspection. Convertible top needed adjustment before it would work right. Lied to about paint repair. More
by HCB
Employees Worked With
Brandon Mounzer
