Norden Volkswagen

My experience from Norden Volkswagen for buying VW Atlas I am very pleased with the service that I have received at Norden Volkswagen. They were very nice and helpful with me in making the right decision f I am very pleased with the service that I have received at Norden Volkswagen. They were very nice and helpful with me in making the right decision for buying a new car for myself and my family:) Rory Syms has a great personality and provides excellent support to his customers:) same to John Mallari and Hank Fayad, the managers. More

VW sport wagon First car, really happy with Brandon’s availability and detail. Personable. Easy to work with. Was willing to work with my own time constraints to get First car, really happy with Brandon’s availability and detail. Personable. Easy to work with. Was willing to work with my own time constraints to get the job done More

Purchasing Vehicle - 2018 Tiguan Overall good job. Lots of communication problems it seemed while working out the numbers. Process was kinda longer then I expected. Friendly staff and Overall good job. Lots of communication problems it seemed while working out the numbers. Process was kinda longer then I expected. Friendly staff and knows knowledge of the vehicle More

Excellent salesperson Rod Tchir kindly helped me with the purchase of my new VW Passat last week. He is smart, patient and clearly answered every question in detail. He has Rod Tchir kindly helped me with the purchase of my new VW Passat last week. He is smart, patient and clearly answered every question in detail. He has a vast knowledge of all VW products. He promptly answered all texts. He went to great lengths to explain and set up the infotainment, navigation and phone interface. I am sure you will be more than satisfied with his expertise, guidance and help in your choice of vehicle, I certainly was. More

Terrible Service Experience We traded in our 2012 Tiguan for a 2016 Touareg, the Tiguan at that time had winter tires and rims on it, which we bought from them. They later reques We traded in our 2012 Tiguan for a 2016 Touareg, the Tiguan at that time had winter tires and rims on it, which we bought from them. They later requested that I bring in the OEM summer tires and rims and take it to the service department after which I can take back the winter tires and rims with me. At least that's what I was led to believe. So a couple of days later I drove 3 hours to Edmonton bringing the summer rims and tires and dropped it off at their service department. And lo and behold, nobody can find the winter tires and rims. How can you lose 4 tires and rims just like that? They're not microscopic things that you cannot see with the naked eye. I drove back home 3 hours empty-handed. I spent days after that following up, days turned to weeks, weeks to months, and months turned to 2 years!!. I have given up on ever finding those winter tires. Let this be a warning, be wary of Norden's service department. The only saving grace for this whole ordeal was our sales person, Jonathan Rumbles. He is fantastic and absolutely helpful every step of the way. If you plan on buying a VW from Norden go see Jon Rumbles, highly recommended based on my experience. Forget their service department. More