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Norden Volkswagen
Edmonton, AB
299 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 299 reviews
November 23, 2018
Purchasing Vehicle - 2018 Tiguan Overall good job. Lots of communication problems it seemed while working out the numbers. Process was kinda longer then I expected. Friendly staff and Overall good job. Lots of communication problems it seemed while working out the numbers. Process was kinda longer then I expected. Friendly staff and knows knowledge of the vehicle More
by Bvigs
Employees Worked With
Brandon Mounzer
November 19, 2018
Excellent salesperson Rod Tchir kindly helped me with the purchase of my new VW Passat last week. He is smart, patient and clearly answered every question in detail. He has Rod Tchir kindly helped me with the purchase of my new VW Passat last week. He is smart, patient and clearly answered every question in detail. He has a vast knowledge of all VW products. He promptly answered all texts. He went to great lengths to explain and set up the infotainment, navigation and phone interface. I am sure you will be more than satisfied with his expertise, guidance and help in your choice of vehicle, I certainly was. More
by M.Gauthier
Employees Worked With
Roderick Tchir
November 15, 2018
Great dealership!! This dealership is full of hard working individuals front to back. I had great & easy experience buying my first car thanks to Brandon Mounzer, Rory S This dealership is full of hard working individuals front to back. I had great & easy experience buying my first car thanks to Brandon Mounzer, Rory Syms, Mark Mounzer and Ella Le. I refer everyone to Norden Volkswagen! More
by Estrellita
Employees Worked With
Brandon Mounzer
November 14, 2018
Great Nice to have a dealership give people a chance to build credit back up and feel good driving new vehicle. Felt great driving home in shinny new wheels Nice to have a dealership give people a chance to build credit back up and feel good driving new vehicle. Felt great driving home in shinny new wheels. Thank you! More
by Go auto
Employees Worked With
Brandon Mounzer
November 03, 2018
Easy Trade In It was an easy trade in from my old vehicle to my new one. The salesmen I dealt with were very helpful and full of knowledge on the SUV I was looking It was an easy trade in from my old vehicle to my new one. The salesmen I dealt with were very helpful and full of knowledge on the SUV I was looking at. However during finance they did not offer the full same car pricing as previously discussed. More
by Cassandra22
Employees Worked With
Rory Syms, Brittany Villeneuve
October 26, 2018
Got cheated by the protection package I purchased a Chrysler 200 from the dealership and at the time of settlement the finance staff explained about or offered protection package worth I purchased a Chrysler 200 from the dealership and at the time of settlement the finance staff explained about or offered protection package worth 1600 dollar, which means installing a rust protective shield in the lower part of the vehicle. I accepted the offer and informed them that I would like to do the installment from Grand Prairie instead from Edmonton to save time on that day. I approach the dealer shift later and booked an appointment in Grand Prairie to do the installment. When I go through the receipt after the installment I came to know that the protection package cost only 599.99 dollars. It was cleared that they cheated for 1000 dollar. I contacted the dealership regarding this and couldn't get a satisfactory response. I will definitely fight and will contact the higher authority until I get the balance amount worth 1000 dollars. Never get cheated with the offers. More
by agila123
Employees Worked With
Pha
October 20, 2018
Brittany Villeneuve Fantastic,knowledgeable,very easy to understand. Explained everything and assured us of future help. Couldn’t ask for more. Thank you.will definite Fantastic,knowledgeable,very easy to understand. Explained everything and assured us of future help. Couldn’t ask for more. Thank you.will definitely recommend this company. More
by Helena S
Employees Worked With
James Seniuk, Brittany Villeneuve
October 12, 2018
Terrible Service Experience We traded in our 2012 Tiguan for a 2016 Touareg, the Tiguan at that time had winter tires and rims on it, which we bought from them. They later reques We traded in our 2012 Tiguan for a 2016 Touareg, the Tiguan at that time had winter tires and rims on it, which we bought from them. They later requested that I bring in the OEM summer tires and rims and take it to the service department after which I can take back the winter tires and rims with me. At least that's what I was led to believe. So a couple of days later I drove 3 hours to Edmonton bringing the summer rims and tires and dropped it off at their service department. And lo and behold, nobody can find the winter tires and rims. How can you lose 4 tires and rims just like that? They're not microscopic things that you cannot see with the naked eye. I drove back home 3 hours empty-handed. I spent days after that following up, days turned to weeks, weeks to months, and months turned to 2 years!!. I have given up on ever finding those winter tires. Let this be a warning, be wary of Norden's service department. The only saving grace for this whole ordeal was our sales person, Jonathan Rumbles. He is fantastic and absolutely helpful every step of the way. If you plan on buying a VW from Norden go see Jon Rumbles, highly recommended based on my experience. Forget their service department. More
by JFJ5783
Employees Worked With
Jon Rumbles
October 10, 2018
Excellent service It was a very good experience. Staff were very helpful and accommodating. Service was prompt and my follow up texts and phone calls with Brittany Vill It was a very good experience. Staff were very helpful and accommodating. Service was prompt and my follow up texts and phone calls with Brittany Villeneuve was every helpful. I would recommend this Dealership to my friends. More
by beetle girl Marilyn
Employees Worked With
Saransh Mehta, JP Doiron, Brittany Villeneuve
September 28, 2018
Used Volkswagen Purchase I bought a 2015 Volkswagen Tiguan from Norden Volkswagen a couple of weeks ago. The sales person I dealt with was Nicholas Christou. He was very cour I bought a 2015 Volkswagen Tiguan from Norden Volkswagen a couple of weeks ago. The sales person I dealt with was Nicholas Christou. He was very courteous and professional and took the time to go through all the steps with me to ensure I was making the right choice. He was very honest and informative and I never felt pressured into anything. A great experience for me overall!! More
by DaveN123
Employees Worked With
Nicholas Christou
