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Norden Volkswagen

Edmonton, AB

4.5
304 Reviews

14703 137th Ave NW

Edmonton, AB

T5L 2L5

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Showing 304 reviews

January 01, 2019

Norden Brittany / David / Dylan / & Hank work as a team from introduction to finalizing the deal. Was treated with professional & courtesy. The team explaine More

by DarinK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Castillo, Dylan Salame, Hank Fayad, Brittany Villeneuve
Jan 18, 2019 -

Norden Volkswagen responded

Hi Darink, Congrats on your new Atlas! They're awesome. We're lucky to have an awesome staff that works so well as a team. We're glad we could offer you a loaner while your Atlas was getting ready for delivery! Text us at: 780-484-3000 when you need to book in for service! Have a great weekend :)

December 31, 2018

Walked in - ignored - walked out We were ready to do a cash deal - came in with our son who is aboriginal. Half a dozen employees looked up, even reception, looked at our son, complet More

by Linda and Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Didn’t get that far
Jan 18, 2019 -

Norden Volkswagen responded

Hi Linda and Peter, We apologize that your experience with us did not exceed expectations. This is NOT the impression we wish to give off to any of our customers. We appreciate receiving your feedback so we can address these concerns to our staff. Every sale, and guest are extremely important to us. Again, we do apologize.

December 28, 2018

Great customer experiene Bought a new Volkswagen atlas exec line . Great customer service from the sales and finance team. Would recommend to all looking for a new Volkswagen. More

by Hucpuf-fabmom3Rumsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Achtaye, Brandon Mounzer, Dylan Salame, Mark Mounzer, Hank Fayad
Jan 18, 2019 -

Norden Volkswagen responded

Hi there, congratulations on your Atlas - they're incredible! We strive to provide our customers with exceptional experiences. Thank you for the recommendation - it's greatly appreciated. Text us at: 780-484-3000 when you're ready to book in for service!

December 27, 2018

Enjoyable The sales representative was very nice to work with and the finance agent was very professional and great to work with as well. Overall a great exper More

by Knyshm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric finance agent , Brittany Villeneuve
Jan 18, 2019 -

Norden Volkswagen responded

Hi Knyshm, we're happy to hear you're satisfied with all aspects of your purchase! We strive to provide our customers with exceptional experiences, Thank you for the recommendation! Have a great weekend :)

December 22, 2018

Great experience This was my first time buying a car. I was always kept in the loop of what was happening, felt really welcomed and overall had a great experience and More

by Vivian4639
Recommend Dealer
Yes
Employees Worked With
Brittany Villeneuve
Jan 18, 2019 -

Norden Volkswagen responded

Hi Vivian4639, Congratulations on purchasing your first vehicle - we're happy we got to join you in the process. We strive to provide our customers with informed experiences. Have a great weekend!

December 20, 2018

BRANDON ROCKS Great overall experience.... 3rd time customer and will be back. Sales guy Brandon was great to deal with..Atlas is awesome vehicle everyone should ha More

by Mike949
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Mounzer
Jan 18, 2019 -

Norden Volkswagen responded

Hi Mike949, Thanks so much for being a loyal customer! Congratulations on purchasing your Atlas - they're incredible SUV's. It's wonderful to hear that Brandon was great to deal with. We have to agree! The Atlas is next level. Text us at: 780-484-3000 when you're ready to book in for your first service appointment!

December 17, 2018

Brandon mounzer BRANDON was awesome sales person to deal with if we come across any freind looking for we whicle we will give them Brandon information and name More

by Tamam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Mounzer
Jan 18, 2019 -

Norden Volkswagen responded

Hi Tamam, We're thrilled to hear your experience with Brandon was exceptional! Brandon will be so appreciative - sending us customers is a great compliment. Take care!

December 16, 2018

Exciting Bought my first suv here. Was great but needed bigger ! Saw the new Altas and fell in love right away😍! It is a great family car! More

by Channy.holgersen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Mounzer
Jan 18, 2019 -

Norden Volkswagen responded

Hi Channy, Congratulations on purchasing your Atlas! They're incredible. Your loyalty to us is greatly appreciated. Text us at: 780-484-3000 when you're ready to book in for your first service appointment! Have a great weekend :)

December 14, 2018

Helpful and friendly Brandon and David, did everything they could to make sure I found what I wanted. Would recommend and go back if/when the next vehicle is needed. More

by Curtis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James and Hank as well, Brandon Mounzer, David Castillo
Jan 18, 2019 -

Norden Volkswagen responded

Hi Curtis, We're happy to hear your experience with Brandon, and David was great! They're both extremely attentive to their customers needs, ensuring they're completely satisfied with all aspects of their sales experience. We look forward to doing business with you again in the future! Take care.

December 14, 2018

Great Experience Buying a Used VW I was looking for a used vehicle in top condition and Norden VW had just what I needed. I was extremely impressed how attentive the team was at addres More

by touaregguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Mallari, Brandon Mounzer, Dylan Salame
Jan 18, 2019 -

Norden Volkswagen responded

Hi Touaregguy, We're happy to hear we had the perfect vehicle for you! We're lucky to have a large variety of both new & used inventory available to our customers. Ensuring our customers are provided with top notch customer service is extremely important to us. Thank you for the recommendation!

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