Norden Volkswagen

Great service Awesome they made me feel good about purchasing a vehicle there and very helpful and kind.I would definitely recommend this dealership to anyone that Awesome they made me feel good about purchasing a vehicle there and very helpful and kind.I would definitely recommend this dealership to anyone that I know that is going to purchasing a vehicle. More

LIARS, CHEATS, & THEIVES Please excuse the length of this review, it will be used for formal, and hopefully legal investigation. On January 12, 2019, my wife and I went to Please excuse the length of this review, it will be used for formal, and hopefully legal investigation. On January 12, 2019, my wife and I went to “Go” Norden Volkswagen to look at some Volkswagen Certified used cars. To be Volkswagen Certified, the vehicle must be in near perfect condition, no body damage, no rock chips, scratches buffed out, and in perfect running condition. This Certification can only be performed by a Volkswagen Certified technician, specifically trained for this certification process, to ensure the best possible used car experience. Their system showed a “2017 Volkswagen Golf 1.8 TSI Trendline – VW Certified”. Stock # SL4140, listed as 25,021 kilometers. We were told it was a service loaner and was not available at that time, for a test drive. We were given another car to test drive and told it was the same model. My wife liked the car, it was a little over her budget, but because this car was Volkswagen Certified, we agreed to purchase pending final inspection by ourselves. We were then passed on to their finance office to complete the paperwork. The minute we walked in, I told this man: This is a Volkswagen Certified Vehicle, it has 2 years factory warranty remaining. We absolutely, will not purchase any extended warranties or other useless add-ons, so don’t waste your time or ours trying to sell it to us. Then the ******** sales pitch started. First the mechanical warranty, I again reminded him - This is a Volkswagen Certified Vehicle, it has 2 years factory warranty remaining, We absolutely will not purchase any extended warranties or other useless add-ons. (I have 50 years auto repair experience) Then electrical warranty, blah, blah, blah. Then the upholstery, windshield, and $5,000 tire warranties, blah, blah, blah. Then he started with a $2,000.00 paint protection. At this point I was losing my patience and asked this guy, how many ******** times do I have to tell you, This is a Volkswagen Certified Vehicle, it has 2 years factory warranty remaining, We absolutely will not purchase any extended warranties or other useless add-ons? This "person" actually continued with the sales pitch. I stopped and informed him “we are ******* done here, give us the ******* papers for this car, or we walk right now”. I swear to God – we had to sign a paper acknowledging that we refused to listen to his sales pitch. THE REASON FOR THIS NEAR COERCIVE, AND OFFENSIVE SALES PITCH SHOWED UP WHEN WE CAME TO PICK-UP THE CAR………….. Please read on. January 14, 2019 I received an email from our sale associate Andrew Hamilton Internet Sales Manager. “Hi Barry, They’re going to inspect and detail the car today. I will have it ready for tomorrow at noon.” January 15, 2019 at about 5:30pm. we arrived to pick up the car. My wife was finishing some paper work when Andrew mentioned to me that the car had a little crack in the windshield. He explained “Don’t worry, we will get you a new one and only charge you our cost”. My answer was “Hold on a second here, this is a Volkswagen Certified Vehicle, it cannot have so much as a paint scratch, or it will not pass the certification!” “There is no way in **** that I am going to pay for this.” Andrew wandered off to talk to a manager or someone. When Andrew returned, he apologized and explained they should have replaced the windshield. At this point I asked to see the Volkswagen Certification papers. What Andrew showed me was some little 10 or 12 point workshop “check sheet”. On this “check sheet”, I noticed the mechanic had checked off, damage in excess of $3,500.00. I told my wife to “Stop signing papers right now” and showed her the “check sheet”. I handed this back to Andrew and questioned “what the **** is this”. He answered, “No, no, no, this is a mistake, this was a new technician and he has just filled the form out wrong. We will get you a new one tomorrow.” I informed Andrew that “we need to see that car right now”. He told us the car was outside the front door……….. Andrew did not come out the door to show us our new car. The first thing we noticed was this car was a stripped-down model with none of the features we were led to believe would be in the car. I noticed the odometer reading. The car we agreed to purchase had 25,021 kilometers, this car had 31,800 kilometers on it. We went for a test drive and before we got off the car lot, the brakes were grinding. We immediately returned to the dealership and performed an exterior inspection. The front windshield was cracked from side to side, the left front fender was damaged, the front bumper was damaged, rear fender damage etc.. We quickly understood why the mechanic had checked off damage in excess of $3,500.00. I caught up with Andrew Hamilton Internet Sales Manager, and informed him “We are walking away from this deal. The car we agreed to buy had 25,021 kilometers on it, this one has 31,800, and it is not fit to drive”. Andrew answered “OK, I’ll get you a refund on your deposit”. Clearly he knew we were being scammed and wanted to get out of this without a public dispute, and disappeared into the office. About 20 minutes into waiting for our refund, I asked for a photocopy of the bill of sale. My request was refused. About 30 – 40 minutes into waiting for a refund, the finance manager came out to talk with us. In his hand was a release form that my wife had signed, accepting the condition of the car, and wanted to know what the problem was. It seems they had slipped a release form into the papers my wife was signing, before we even saw the car for the first time. I explained this very loudly, and the finance manager quickly left. During this wait, I caught up with Andrew Hamilton Internet Sales Manager. I stated “I trusted you to see this car was properly taken care of, what happened”? His answer was “You refused to pay the $2,100.00 for the certification, so the car was not repaired or certified”. EXCUSE ME! ….. THIS CAR WAS ADVERTISED AND SOLD AS VOLKSWAGEN CERTIFIED. (I have screen shots of the advertisement to prove this). THIS NOW EXPLAINED THE COERCIVE SALES PRESSURE. Although advertised and sold as Volkswagen Certified, this car was not certified as purchased. They had assumed in selling the car uncertified that they would coerce us into paying thousands of dollars in repairs and certification fees. I / We obviously didn’t get suckered into this scam. It took one hour and twenty minutes, and I had to shout at their finance department, to get a refund on VISA / Debit card, that should have taken less than 5 minutes. I have been buying cars for almost 50 years. GoAuto Norden Volkswagen and Andrew Hamilton Internet Sales Manager, have taken the concept of slimy used car dealers to a new level. Formal complaints to the proper agencies, and hopefully criminal charges, are to follow. More

Fantastic and efficient experience I called several dealerships with the same general questions. I wanted to make a deal over the phone. I knew the specifications and every detail that I called several dealerships with the same general questions. I wanted to make a deal over the phone. I knew the specifications and every detail that I wanted. As a woman I find it much easier to make deals and negotiate over the phone. At Norden, I asked specifically for Brandon based on reviews I had read from others. Right from the first conversation I liked him. He listened, asked clarifying questions and then went to work getting me a deal. He called me back frequently with feedback and in the back and forth was very respectful and honest I felt he was very truthful. I did buy the car I wanted by the end of the day and Norden has supplied me with a loaner to use until my car gets here. Brandon came into Norden in his day off to meet with me. He is as nice in person as on the phone. He set me up with a test drive in a similar car to the one I am buying andexplained all of the safety and special features to me. This was such an easy car buying experience for me- no stress. Thank you Brandon and Norden management team. More

Peace of Mind when Car shopping They are always there to offer peace of mind, and while they are in the business of sales, there is never any type of pressure to close the deal, and They are always there to offer peace of mind, and while they are in the business of sales, there is never any type of pressure to close the deal, and they are comfortable with you taking the time to shop for your vehicles. Three words I would use to describe them is: Transparent, Honest, and Fair. Best dealership in the city in terms of confidently explaining what you are purchasing in your new asset. Even if the price seems high, they can show you exactly how they get to the final sale price down to the final penny, and explain every single cost. As they are one of two dealerships in the city, I would recommend buying from them and negotisitng if you think you should get more for the purchase. The south side dealership is not worth stepping foot in. Go see Norden Volkswagen you want the best customer service in the business. More

Great service very helpful Brandon & Zach were great to deal with made the process pretty painless and had everything ready when promised! Would definitely recommend. If your lo Brandon & Zach were great to deal with made the process pretty painless and had everything ready when promised! Would definitely recommend. If your looking for a new or used check them out More

Cant trust them Bought a used 2017 audi a4 there.. tons of pressure to get the deal dont, which I dont blame them. But told me car was inspected and serviced as soon Bought a used 2017 audi a4 there.. tons of pressure to get the deal dont, which I dont blame them. But told me car was inspected and serviced as soon as I took possession I noticed road noise when breaking at 100km took to audi north and they said it needed rear rotors because they were warped. also they said and ad said keyless touch entry which it does not have. Also 1st owner had left his contact info and I called him after norden told me they only had 1 key with car which is a lie. prevoius owner wrote me a letter and signed saying dropped both keys off. also pressured me and told me they only get paid if you leave a 5 star review so if you do just wait. a few days and see how they actually treat you ..oh the manager is a total xxxxxx More