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Norden Volkswagen
Edmonton, AB
299 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 299 reviews
January 25, 2019
Peace of Mind when Car shopping They are always there to offer peace of mind, and while they are in the business of sales, there is never any type of pressure to close the deal, and They are always there to offer peace of mind, and while they are in the business of sales, there is never any type of pressure to close the deal, and they are comfortable with you taking the time to shop for your vehicles. Three words I would use to describe them is: Transparent, Honest, and Fair. Best dealership in the city in terms of confidently explaining what you are purchasing in your new asset. Even if the price seems high, they can show you exactly how they get to the final sale price down to the final penny, and explain every single cost. As they are one of two dealerships in the city, I would recommend buying from them and negotisitng if you think you should get more for the purchase. The south side dealership is not worth stepping foot in. Go see Norden Volkswagen you want the best customer service in the business. More
by Mbrown70
Employees Worked With
James (finance), Andrew Hamilton, Robel Habte, Brittany Villeneuve
January 18, 2019
Great service very helpful Brandon & Zach were great to deal with made the process pretty painless and had everything ready when promised! Would definitely recommend. If your lo Brandon & Zach were great to deal with made the process pretty painless and had everything ready when promised! Would definitely recommend. If your looking for a new or used check them out More
by Andrew780
Employees Worked With
Brandon Mounzer
January 18, 2019
Cant trust them Bought a used 2017 audi a4 there.. tons of pressure to get the deal dont, which I dont blame them. But told me car was inspected and serviced as soon Bought a used 2017 audi a4 there.. tons of pressure to get the deal dont, which I dont blame them. But told me car was inspected and serviced as soon as I took possession I noticed road noise when breaking at 100km took to audi north and they said it needed rear rotors because they were warped. also they said and ad said keyless touch entry which it does not have. Also 1st owner had left his contact info and I called him after norden told me they only had 1 key with car which is a lie. prevoius owner wrote me a letter and signed saying dropped both keys off. also pressured me and told me they only get paid if you leave a 5 star review so if you do just wait. a few days and see how they actually treat you ..oh the manager is a total xxxxxx More
by ryan6033
Employees Worked With
Scott Schiedel, Dylan Salame
January 13, 2019
Great experience The staff was extremely friendly and helpful with everything overall very smooth process. I would recommend Norden to all family and friends. Over all The staff was extremely friendly and helpful with everything overall very smooth process. I would recommend Norden to all family and friends. Over all it was a great experience! More
by Bmac6
Employees Worked With
Brandon Mounzer, Dylan Salame
January 03, 2019
Easy buying process I’ve personally purchased 4 vehicles from Norden in the last 10 years. My family has purchased even more. It’s a friendly environment with knowledgeab I’ve personally purchased 4 vehicles from Norden in the last 10 years. My family has purchased even more. It’s a friendly environment with knowledgeable, courteous staff. There is a reason they are one of the top VW dealers in the country. Check them out for your next vehicle purchase! More
by Vanagon
Employees Worked With
Robel Habte, Mark Mounzer, Brittany Villeneuve
January 01, 2019
Norden Brittany / David / Dylan / & Hank work as a team from introduction to finalizing the deal. Was treated with professional & courtesy. The team explaine Brittany / David / Dylan / & Hank work as a team from introduction to finalizing the deal. Was treated with professional & courtesy. The team explained everything and I got a fair price for trade in and when I requested my new Atlas at a specific time and date it was prepared and ready to go. In the mean time I got a loaner. More
by DarinK
Employees Worked With
David Castillo, Dylan Salame, Hank Fayad, Brittany Villeneuve
December 31, 2018
Walked in - ignored - walked out We were ready to do a cash deal - came in with our son who is aboriginal. Half a dozen employees looked up, even reception, looked at our son, complet We were ready to do a cash deal - came in with our son who is aboriginal. Half a dozen employees looked up, even reception, looked at our son, completely ignored him - and us. In the dealership five minutes, walking around, looking at cars, several employees walking past and averting gaze. Not one person communicated with us. We left. Headed to competitors who treat every person coming in the door the same. need a car today as our son’s broke down and is not fixable. Shame on you Norden. More
by Linda and Peter
Employees Worked With
Didn’t get that far
December 28, 2018
Great customer experiene Bought a new Volkswagen atlas exec line . Great customer service from the sales and finance team. Would recommend to all looking for a new Volkswagen. Bought a new Volkswagen atlas exec line . Great customer service from the sales and finance team. Would recommend to all looking for a new Volkswagen. More
by Hucpuf-fabmom3Rumsey
Employees Worked With
Michael Achtaye, Brandon Mounzer, Dylan Salame, Mark Mounzer, Hank Fayad
December 27, 2018
Enjoyable The sales representative was very nice to work with and the finance agent was very professional and great to work with as well. Overall a great exper The sales representative was very nice to work with and the finance agent was very professional and great to work with as well. Overall a great experience and I would recommend this dealership to any family and friends. More
by Knyshm
Employees Worked With
Eric finance agent , Brittany Villeneuve
December 22, 2018
Great experience This was my first time buying a car. I was always kept in the loop of what was happening, felt really welcomed and overall had a great experience and This was my first time buying a car. I was always kept in the loop of what was happening, felt really welcomed and overall had a great experience and it went smoothly. More
by Vivian4639
Employees Worked With
Brittany Villeneuve
