Norden Volkswagen

Absolutely wonderful! This is the first time I've actually purchased a vehicle from a dealer and I can say I am 110% satisfied with my experience! Right from the start Br This is the first time I've actually purchased a vehicle from a dealer and I can say I am 110% satisfied with my experience! Right from the start Brandon was helpful and answered my questions quickly - if he didn't know the answer, he made it his priority to find out. I appreciate how easy the process was and Ella (in finance) was excellent at describing each and every option she presented me so I understood everything (she also helped me to see the value in those options). Overall I felt comfortable and zero pressure from either sales or finance. Thank you Brandon and Ella! You guys are wonderful! More

Very poor organization I purchased a vehicle from Norden Volkswagen and have had hassle after hassle since the day I picked up my vehicle. Their lack of organization, poor I purchased a vehicle from Norden Volkswagen and have had hassle after hassle since the day I picked up my vehicle. Their lack of organization, poor communication skills, and shortfall in following through on tasks to be completed is pathetic. I purchased my vehicle in January and am still waiting on a incompleted part of my deal to be dealt with. I would not recommend this dealership due to their extreme lack of organization. More

2018 Atlas Friendly and accommodating staff. Prompt service and good follow up. Had good inventory of vehicles to choose from and provided fair value with trade Friendly and accommodating staff. Prompt service and good follow up. Had good inventory of vehicles to choose from and provided fair value with trade in. More

Sale went well. Vehicle prep and after service very poor. I bought a new 2017 Passat R line in mid February 2019 at Norden Volkswagen. Came to a deal with Brittany Villeneuve and Robel Habte. I was happy wi I bought a new 2017 Passat R line in mid February 2019 at Norden Volkswagen. Came to a deal with Brittany Villeneuve and Robel Habte. I was happy with the process. I also purchased the paint/interior protection and 3M packages for approximately $1900.00. Prior to signing the deal I needed to see the car. They had to dig it out of their compound to bring it in to the shop for viewing. One tire was flat and two rims were marked up, one with a deep gouge about 3 inches long. Obviously someone hit a sidewalk or curb to cause this issue. I informed them that I needed the wheels replaced prior to taking the car. They offered to get them machined and refinished. I refused as this was a new car and I expected new wheels. Brittany told me that they would get new wheels. I found a 4-inch scratch on the bumper that had to be fixed before the 3M was installed. I was told that this would be done as well. The mileage was over 900 km instead of 100 km as advertised. They were not concerned that the mileage didn’t match the ad. I ended up accepting the mileage issue. I returned to the sales office prepared to sign the deal on condition that they replace the wheels and repair the scratch. Once inside Brittany had to get another sales manager over to go over the final deal. While I was waiting I noticed a document on Brittany’s desk documenting the wheel change. I don’t remember the sales manager’s name, but he tried to tell me that they were not going to replace the wheels but repair them. This discussion went on for about fifteen minutes until I told him if he didn’t replace the wheels the deal was off. He finally agreed and signed the document that had been prepared in advance on the desk. I also ordered winter tires and wheels, which were installed prior to taking the car home. When I went to pick up the car, the scratch was still visible under the 3M. I was told that it would disappear in a few days. A few days later they had the wheel issue sorted out so I returned to the dealership to pick them up. They were filthy and covered in a gummy substance. I left them there to clean them up. I had to return my car to the dealer, as they did not change the oil as they stated they did and to repair the scratch and rewax the car, as it was full of smudges. The tires were ready so I loaded them into their shuttle. The next day I found out that the flat was never repaired and had to return to the dealer again to get it repaired. A few days later I received a call stating that everything had been taken care of so I returned to the dealer to pick up the car. I found that the scratch still showed. At that point I just took the car home as I had lost all confidence in their abilities regarding any kind of maintenance or repairs. More

Not pleased Zero star!!! Absolute joke of a dealership!! Don't even waste your time going there cuz you will come out getting robbed. They sold my brother a used Zero star!!! Absolute joke of a dealership!! Don't even waste your time going there cuz you will come out getting robbed. They sold my brother a used piece of crap vehicle for the price of a brand new 2019 jetta. Modern day robbery !!!! Watch out everyone More

Easiest vehicle purchase ever My new 2018 VW TIGUAN is the second new VW that I have purchase from Rod Tchir. He is an exemplary salesman and I will definitely seek him out for eve My new 2018 VW TIGUAN is the second new VW that I have purchase from Rod Tchir. He is an exemplary salesman and I will definitely seek him out for every future purchase. He is an extremely nice person. He is helpful, honest, knowledgeable, and well-versed in vw products. He lays out the options and allows the customer to make the decision in a relaxed atmosphere. I would highly recommend him. In my experience, his customer service is top-notch and well beyond expectations. I would give him far more than 5 stars. More

Great customer service! Super friendly and efficient staff! Bought my car on a Wednesday and they provided a loaner vehicle until my car was ready to go! Buying a car from th Super friendly and efficient staff! Bought my car on a Wednesday and they provided a loaner vehicle until my car was ready to go! Buying a car from this dealership was a very pleasant experience. More

Absolutely my best experience buying a vehicle Buying a new vehicle is always stressful but more so when you are replacing a stolen one!! Brandon was amazing. He listened to what we wanted, didn't Buying a new vehicle is always stressful but more so when you are replacing a stolen one!! Brandon was amazing. He listened to what we wanted, didn't try to upsell us but set about to find us a car that would suit our needs and budget. He showed us a couple on the lot then went as far as taking us to their storage lot to look and the biggest surprise of all offered to have a vehicle brought over from another dealership that he thought we might be interested in. He was patient and worked hard to help us. Did we buy a car - of course- a 2015 Jetta. As it wouldn't be ready on the Saturday he offered to have it delivered to us in Lloydminster. Seriously above and beyond. Then we discovered that our plate wouldn't fit on a Jetta he set out to find us the piece that would make it possible. That was after closing the sale. Derek was the finance officer we dealt with and he made everything easy and relaxed. Have to love the lack of high pressure sales and the total professionalism in every area of this dealership. If you are looking for another vehicle you have to go to Norden. I guarantee you will not be disappointed. Janice Haggart More

Unfair and dishonest dealer On March 5th, 2019, I bought a Toyota Sienna for 2017 with what I preferred to be a good price during negotiation. There were scratches on the front b On March 5th, 2019, I bought a Toyota Sienna for 2017 with what I preferred to be a good price during negotiation. There were scratches on the front bumper and passenger's side. The plastic on the wiper blade was off. Out of these, Cole Johnson promised us that they will all be fixed before we pick up the van on March 7th, 2019. Unfortunately, there was nothing fix or done by the dealer when we return to pick up the vehicle. This act is fraud, dishonest and unfair to me or any other customers now or in the future. In addition to that, one of the tires pressure was low, indicating a warning but nothing was done about it, although we were told to be checked and fixed. What a shame to Go Norden Volkswagen! More

Salesman was great in helping us fill our needs. Right from the beginning Brandon listened to our needs and worked with us to fulfill those needs. He was very kind and respectful. I will definitely i Right from the beginning Brandon listened to our needs and worked with us to fulfill those needs. He was very kind and respectful. I will definitely inform our relatives and friends and ask that they call him. More