Norden Volkswagen

Great customer service! Super friendly and efficient staff! Bought my car on a Wednesday and they provided a loaner vehicle until my car was ready to go! Buying a car from th Super friendly and efficient staff! Bought my car on a Wednesday and they provided a loaner vehicle until my car was ready to go! Buying a car from this dealership was a very pleasant experience. More

Absolutely my best experience buying a vehicle Buying a new vehicle is always stressful but more so when you are replacing a stolen one!! Brandon was amazing. He listened to what we wanted, didn't Buying a new vehicle is always stressful but more so when you are replacing a stolen one!! Brandon was amazing. He listened to what we wanted, didn't try to upsell us but set about to find us a car that would suit our needs and budget. He showed us a couple on the lot then went as far as taking us to their storage lot to look and the biggest surprise of all offered to have a vehicle brought over from another dealership that he thought we might be interested in. He was patient and worked hard to help us. Did we buy a car - of course- a 2015 Jetta. As it wouldn't be ready on the Saturday he offered to have it delivered to us in Lloydminster. Seriously above and beyond. Then we discovered that our plate wouldn't fit on a Jetta he set out to find us the piece that would make it possible. That was after closing the sale. Derek was the finance officer we dealt with and he made everything easy and relaxed. Have to love the lack of high pressure sales and the total professionalism in every area of this dealership. If you are looking for another vehicle you have to go to Norden. I guarantee you will not be disappointed. Janice Haggart More

Unfair and dishonest dealer On March 5th, 2019, I bought a Toyota Sienna for 2017 with what I preferred to be a good price during negotiation. There were scratches on the front b On March 5th, 2019, I bought a Toyota Sienna for 2017 with what I preferred to be a good price during negotiation. There were scratches on the front bumper and passenger's side. The plastic on the wiper blade was off. Out of these, Cole Johnson promised us that they will all be fixed before we pick up the van on March 7th, 2019. Unfortunately, there was nothing fix or done by the dealer when we return to pick up the vehicle. This act is fraud, dishonest and unfair to me or any other customers now or in the future. In addition to that, one of the tires pressure was low, indicating a warning but nothing was done about it, although we were told to be checked and fixed. What a shame to Go Norden Volkswagen! More

Salesman was great in helping us fill our needs. Right from the beginning Brandon listened to our needs and worked with us to fulfill those needs. He was very kind and respectful. I will definitely i Right from the beginning Brandon listened to our needs and worked with us to fulfill those needs. He was very kind and respectful. I will definitely inform our relatives and friends and ask that they call him. More

Helpful during and after purchase I bought a 2017 Passat that was discounted for being a older model year. Happy with the car and the buying experience, got a good car for much less th I bought a 2017 Passat that was discounted for being a older model year. Happy with the car and the buying experience, got a good car for much less than MSRP. Service since purchase has been good so far. More

Annoying I get that preowned vehicles are”as-is” but for my washer fluid to run out two days after purchase is really disappointing. You can’t even do an oil c I get that preowned vehicles are”as-is” but for my washer fluid to run out two days after purchase is really disappointing. You can’t even do an oil change and level check before releasing a vehicle ? Ridiculous. I went in for a 2015 Tiguan and was told that the 4 I was interested in were recently sold (that day or the day prior). I ended up buying a 2016 at a higher price obviously. Now looking on their website at stock, many of the “sold” vehicles are still listed yet my purchase has been removed. This makes me sick that I was so obviously lied to. I was made to think they had all recently sold and stock was moving fast. The vehicle ad on the website quoted the vehicle at 40,500km. It actually had 46,000+km. Where has it been the last 6000km??? xxxx this place. More

Good job Had Ray for a salesman, he's not in the list below. He was new but did a good job talking about the car. I already knew what I wanted so there's that Had Ray for a salesman, he's not in the list below. He was new but did a good job talking about the car. I already knew what I wanted so there's that. More

Lack of F’s At first I was very pleased with the service, though, after coming from Fort Mcmurray to buy a used FJ I was sent home for 4-5 days with a loaner vehi At first I was very pleased with the service, though, after coming from Fort Mcmurray to buy a used FJ I was sent home for 4-5 days with a loaner vehicle because they did not have a monthly dealership inspection up to date; come to find out the FJ needed an alignment, new windshield blades (they replaced the windshield and not the blades which screws them up) and drove the rig up here with 20psi in what should be 32+psi. The car mover said he was driving slow because of dodgy ness: not what you want to here on basically a 52k purchase. Also negotiated an undercoat covered but wasn’t. And when they dropped it off at my work they had zero documents with them claiming that it was mine and legal to drive to the dmv. Sersoiuly? Not how you would expect a purchase like this to happen. Zero negoation on the price (even tho it sat on the lot for 4months) Saying all this they were friendly and did not push to close the deal which was nice... I would be very Leary and careful though, when I was dealing with finance I was told my warranty was going to last 5yrs or 120k but I was reviewing the document yesterday and they only put 100k - kind of a xxxx off. Also msged the salesman about these concerns and no response. Wish I could have givin 5stars!!! More

Uncaring salesman and unsafe product I was interested in a 2013 Avalon. Although the salesman said they had an mechanical assessment report I never saw it! The tires of the car had less t I was interested in a 2013 Avalon. Although the salesman said they had an mechanical assessment report I never saw it! The tires of the car had less than 2mm tread left. When I mentioned this to the salesman Max , he just shrugged his shoulders and said it's a used car ! They are selling cars which are not road worthy! Safety starts with good tires !!!! I'll never go back to this dealership. I wrote the the sales manager too and never received a reply!!!! More

Great service Great staff made the process easy. Took care of everything including insurance transfer, registration, etc. No issues and I'd definitely return in the Great staff made the process easy. Took care of everything including insurance transfer, registration, etc. No issues and I'd definitely return in the future. More