Norden Volkswagen

Hidden Fees & Bad communication FIRSTLY: I urge all potential customers to read AMVIC's Website in the consumer category in regards to the "All in Pricing" act. Dealers are not allo FIRSTLY: I urge all potential customers to read AMVIC's Website in the consumer category in regards to the "All in Pricing" act. Dealers are not allowed to charge fees that aren't included in the advertised price which Norden tries to do day after day. Trying to purchase a car from this place is like pulling teeth. There are unlisted fees that they do not disclose in the ad and I am going to report this to amvic as the sales manager I spoke with said that this is included in the ad and it is not. 6 hours without replies from sales people after asking them to follow up isn't acceptable inmy line of work,I don't understand why a car dealer trying to sell vehicles would be any different. Btw theres a mandatory $499 glass etching fee. The first time I laid foot in Norden the salesman walls right past my sister ( the car buyer ) and then shakes my hand like I'm buying it. Both my sister and I took this as extremely sexist. I have screen shots of the ad, and the "presentation" of the price that they wouldn't budge a dollar on the price plus the $506 undisclosed fees. After speaking to the sales manager he didn't seem to care. This dealer has been reported to AMVIC and they have started a investigation. More

Totally disappointed !! Went there to buy a vehicle with my friend few days ago. Their approach was quite unprofessional.I won't suggest anyone to this dealership. Just waste Went there to buy a vehicle with my friend few days ago. Their approach was quite unprofessional.I won't suggest anyone to this dealership. Just wasted our time !!! More

Friendly, Negotiable and Professional This is my 3rd car Im getting from Norden VW and last purchase was great. The sales team and new finance representatives are very good. This is my 3rd car Im getting from Norden VW and last purchase was great. The sales team and new finance representatives are very good. More

Disrespectful and unprofessional We negotiated a purchase of 2019 Atlas over the phone and arranged to pick it up the following weekend. While initially providing incomplete and incor We negotiated a purchase of 2019 Atlas over the phone and arranged to pick it up the following weekend. While initially providing incomplete and incorrect offer to purchase form, sales manager agreed to have the information corrected and ready on the bill of sale once we come to pick up the vehicle. Once we arrived at the dealership (bank draft, insurance, and license plate in hand), we were greeted by courteous salesman and presented with our new vehicle. At this point, we were introduced to Dylan Salame and were told he would finalize this transaction for us. Not only did Dylan Salame not have bill of sale ready for us to sign, he was utterly rude, belligerent, and disrespectful to us during the entire time we spent with him. His questions and insinuations as to the source of our funds, our earnings, complete disregard of our time, utter and complete lack of understanding of basic business transaction process pose a serious question as to the values of this dealership’s principals. Dylan Salame kept presenting us with an incorrectly and incompletely filled out copy of bill of sale, he presented this document to us to sign as intent to purchase. Among other things, this document had incorrect buyer information and incomplete VIN number. I asked Dylan multiple times to print off correct bill of sale to which he kept saying it would come later. After realizing that this person is obviously not listening and is intent on proceeding with his own flawed agenda, I reached over and took this incorrect bill of sale, crumpled it up, and threw it in the garbage bin. Then I asked Dylan to go and get the accurate bill of sale as it was discussed with sales manager earlier that week. We were finally presented with a bill of sale that had almost all the information on it, except for 3M protective film application that was applied by Norden and was part of negotiated deal. I told Dylan to include that item on bill of sale and his reply was that it has no actual dollar value to them so that’s why it isn’t included. Again, I found this answer very odd and insulting as 3M protective film that Norden applied had air bubbles under it and would likely need to be re-applied, this was already brought up to saleman’s attention. Now, Dylan didn’t think this needed to be documented as part of sales agreement? Again, this little immoral and disrespectful individual insisting on insulting our intelligence. So finally, after almost two hours we finished all the paperwork and were ready to drive away. This really could have been done in twenty minutes had this dealership thought their people some basic interpersonal skills, and the golden rule of sales ‘customer is always right attitude’. As for the 3M protective film application, bubbles are still there and we just don’t feel it will be worth our time to go back to this dealership to have this corrected. There is much to be said about establishment that has more garbage and cigarette butts flying around their premises than a worst strip mall parking lot in this city, yet there are two dozen men milling around inside the building eager to exude business professionalism to their potential customers. We give this establishment one star as this platform made no provision to award anything lower. This review by no means has any negative connotations with Volkswagen product, or the 2019 Atlas we purchased. More

Absolutely wonderful! This is the first time I've actually purchased a vehicle from a dealer and I can say I am 110% satisfied with my experience! Right from the start Br This is the first time I've actually purchased a vehicle from a dealer and I can say I am 110% satisfied with my experience! Right from the start Brandon was helpful and answered my questions quickly - if he didn't know the answer, he made it his priority to find out. I appreciate how easy the process was and Ella (in finance) was excellent at describing each and every option she presented me so I understood everything (she also helped me to see the value in those options). Overall I felt comfortable and zero pressure from either sales or finance. Thank you Brandon and Ella! You guys are wonderful! More

Very poor organization I purchased a vehicle from Norden Volkswagen and have had hassle after hassle since the day I picked up my vehicle. Their lack of organization, poor I purchased a vehicle from Norden Volkswagen and have had hassle after hassle since the day I picked up my vehicle. Their lack of organization, poor communication skills, and shortfall in following through on tasks to be completed is pathetic. I purchased my vehicle in January and am still waiting on a incompleted part of my deal to be dealt with. I would not recommend this dealership due to their extreme lack of organization. More

Sale went well. Vehicle prep and after service very poor. I bought a new 2017 Passat R line in mid February 2019 at Norden Volkswagen. Came to a deal with Brittany Villeneuve and Robel Habte. I was happy wi I bought a new 2017 Passat R line in mid February 2019 at Norden Volkswagen. Came to a deal with Brittany Villeneuve and Robel Habte. I was happy with the process. I also purchased the paint/interior protection and 3M packages for approximately $1900.00. Prior to signing the deal I needed to see the car. They had to dig it out of their compound to bring it in to the shop for viewing. One tire was flat and two rims were marked up, one with a deep gouge about 3 inches long. Obviously someone hit a sidewalk or curb to cause this issue. I informed them that I needed the wheels replaced prior to taking the car. They offered to get them machined and refinished. I refused as this was a new car and I expected new wheels. Brittany told me that they would get new wheels. I found a 4-inch scratch on the bumper that had to be fixed before the 3M was installed. I was told that this would be done as well. The mileage was over 900 km instead of 100 km as advertised. They were not concerned that the mileage didn’t match the ad. I ended up accepting the mileage issue. I returned to the sales office prepared to sign the deal on condition that they replace the wheels and repair the scratch. Once inside Brittany had to get another sales manager over to go over the final deal. While I was waiting I noticed a document on Brittany’s desk documenting the wheel change. I don’t remember the sales manager’s name, but he tried to tell me that they were not going to replace the wheels but repair them. This discussion went on for about fifteen minutes until I told him if he didn’t replace the wheels the deal was off. He finally agreed and signed the document that had been prepared in advance on the desk. I also ordered winter tires and wheels, which were installed prior to taking the car home. When I went to pick up the car, the scratch was still visible under the 3M. I was told that it would disappear in a few days. A few days later they had the wheel issue sorted out so I returned to the dealership to pick them up. They were filthy and covered in a gummy substance. I left them there to clean them up. I had to return my car to the dealer, as they did not change the oil as they stated they did and to repair the scratch and rewax the car, as it was full of smudges. The tires were ready so I loaded them into their shuttle. The next day I found out that the flat was never repaired and had to return to the dealer again to get it repaired. A few days later I received a call stating that everything had been taken care of so I returned to the dealer to pick up the car. I found that the scratch still showed. At that point I just took the car home as I had lost all confidence in their abilities regarding any kind of maintenance or repairs. More

2018 Atlas Friendly and accommodating staff. Prompt service and good follow up. Had good inventory of vehicles to choose from and provided fair value with trade Friendly and accommodating staff. Prompt service and good follow up. Had good inventory of vehicles to choose from and provided fair value with trade in. More

Not pleased Zero star!!! Absolute joke of a dealership!! Don't even waste your time going there cuz you will come out getting robbed. They sold my brother a used Zero star!!! Absolute joke of a dealership!! Don't even waste your time going there cuz you will come out getting robbed. They sold my brother a used piece of crap vehicle for the price of a brand new 2019 jetta. Modern day robbery !!!! Watch out everyone More

Easiest vehicle purchase ever My new 2018 VW TIGUAN is the second new VW that I have purchase from Rod Tchir. He is an exemplary salesman and I will definitely seek him out for eve My new 2018 VW TIGUAN is the second new VW that I have purchase from Rod Tchir. He is an exemplary salesman and I will definitely seek him out for every future purchase. He is an extremely nice person. He is helpful, honest, knowledgeable, and well-versed in vw products. He lays out the options and allows the customer to make the decision in a relaxed atmosphere. I would highly recommend him. In my experience, his customer service is top-notch and well beyond expectations. I would give him far more than 5 stars. More