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Norden Volkswagen
Edmonton, AB
304 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 304 reviews
February 08, 2020
Andrew Hamilton provided excellent, friendly and fast service and got us on the road quickly. I would highly recommend contacting Andrew for your future vehicle needs. service and got us on the road quickly. I would highly recommend contacting Andrew for your future vehicle needs. More
by bill.adams
Employees Worked With
Andrew Hamilton
January 27, 2020
David Castillo is the man I called about a car, 2 days later I was driving it home. David made the process completely stress free, handling everything from beginning to end, of I called about a car, 2 days later I was driving it home. David made the process completely stress free, handling everything from beginning to end, oftentimes before I even asked. He was a dream. Getting things done and no pressure! More
by Lo smith
Employees Worked With
David Castillo
December 21, 2019
I would never recommend anyone to this dealership ever. The most unprofessional place I’ve ever been in my life. My boyfriend, our son and I went into the dealership on monday to start looking into trading The most unprofessional place I’ve ever been in my life. My boyfriend, our son and I went into the dealership on monday to start looking into trading in our current vehicle for a used one. We picked out a few online but we’re told in person that bc of the value of my current car, we’d have to look at new models. So we test drove and fell in love with a car a little out of our price range, but “negotiated” with the sales manager and a salesman and decided that we would go for it given this better deal we managed to land. We signed a few pieces of paper, left a small deposit and went home. After spending the better part of a week going back and forth, trying at least five times to get a hold of Rob in finance, three credit checks to myself and three to my co signers, I finally got the good news! It was time to go sign the paper work for the car I picked out on Monday (which took four hours anyway). I arrived today with my 3 month old, my boyfriend and our consigner to be told that we were no longer getting the car that we were told we had picked out without putting 5K down. Instead of having literally anyone on the entire sales or finance team or in management call me at any point in the week to tell me, they waited until I had already confirmed that I was coming in to pick it up and trade in my old one. Really read the reviews, this place is AWFUL and dishonest. There are much better dealerships within a four block radius. I should mention that Liam (our salesmen) was the only good part of this experience as he the only kind and very professional one that I dealt with More
by Hm.richardson
Employees Worked With
Rob from finance
December 21, 2019
Save your time, money and sanity. My girlfriend and I came here to get a used car and trade in her current one. Worst mistake I’ve ever made with a vehicle. We were given the run around for a week after came here to get a used car and trade in her current one. Worst mistake I’ve ever made with a vehicle. We were given the run around for a week after leaving a deposit for a new car, given the ok from a salesman who said we had the approval. We went in and they tried to gouge us $5000. No one in the week that it took to get anything done called us to tell us that we would require a large down payment. You’re better off going to literally any other dealership in the city. Unless this place of your absolute last option and they’re giving away free cars, go elsewhere. More
by Rclarocque
Employees Worked With
Rob in finance
December 15, 2019
The whole process was pleasurable The whole process of trading in our vehicle and purchasing our new vehicle was non-stressful. From our dealings with our sales person Max, to the sale The whole process of trading in our vehicle and purchasing our new vehicle was non-stressful. From our dealings with our sales person Max, to the sales manager we never felt pressured into any decision. Max was very knowledgeable and a pleasure to work with from start to finish. Drove off in our new Tiguan, very satisfied with the whole experience. Would definitely recommend this dealership. More
by bwlewis1227
Employees Worked With
Derek,Mounzer, Max Durisic
December 03, 2019
My sales person was very knowledgeable and attentive to my needs. I previously owned a VW and the service I have come to know from Norden was what drew me back for my new vehicle. my needs. I previously owned a VW and the service I have come to know from Norden was what drew me back for my new vehicle. More
by jmmitchell54
Employees Worked With
Brittany Villeneuve
November 27, 2019
Dealership itself was much like any other experience I’ve had. It’s always about the personalities and whether the interpersonal communication feels genuine and positive. I would recommend Max for a solid an had. It’s always about the personalities and whether the interpersonal communication feels genuine and positive. I would recommend Max for a solid and respectful purchasing experience. More
by Ryan
Employees Worked With
Max Durisic
October 22, 2019
I had problems but they were resolved. Scott the service manager made every effort to satisfy me with problems I had with their bill, my warranty, and the poor communication of the servi Scott the service manager made every effort to satisfy me with problems I had with their bill, my warranty, and the poor communication of the service technician. More
by Tina
Employees Worked With
Zach Smart..an non listed above but had to click on someone, Nicole Brodeur
October 08, 2019
Never fixed the original problem I have been using Norden for a very long time, Always great service. However this last experience reflects newer employees not caring about the custom I have been using Norden for a very long time, Always great service. However this last experience reflects newer employees not caring about the customers, In July I had taken my wife's car in for an overheating issue. over $4000 later I picked it up. The representative told me we could not clear the engine light. after driving for a couple of days I figured it out myself. The recent concern is today I went to change the oil and swapped winter tires. Since when is torque specification for studs on tires over 200 pounds? I used a 190 torque wrench with a snip and stood on it with full force. all 4 tires. the rear oil pan over Torx nuts again way over tightened. I don't think this tech used a torque wrench. it is probably new in the box. If my wife ever had a flat out on the highway, I would be concerned. More
by maduro
Employees Worked With
Jeff Kucy
September 29, 2019
Dishonest, rude, ignorant, uneducated, and thoughtlessly Where d o I begin...I Purchased a 2013 Jeep Grand Cherokee in June 2019. From waiting hours for Scott/Jack to ‘check with the manager for approval TO Where d o I begin...I Purchased a 2013 Jeep Grand Cherokee in June 2019. From waiting hours for Scott/Jack to ‘check with the manager for approval TO the finance person wanting to charge me $1200 for a hitch install that already existed on the vehicle and still including the extended warranty on my bill of sale even though I decline and purchased one through Chrysler directly ($4800 through go auto LGM or $1823 through Chrysler directly with more coverage). Who thought changing the bill of sale involved a 30 minute wait, and blaming other for the mistake instead of updating it herself(Ella). By the way Ella has NO clue what a hitch looked like -she had to look for one on a vehicle in the showroom. After waiting 3 days after the date promised-make sure they update the date in the bill of sale as well as the odometer as they didnt for me-that was a promise(out of many) not fulfilled. To finding out your sales guy Scott drove it those 3 days for personal reasons than delivery it to me, the new owner. Putting 713km. When the coolant started leaking 11 days after purchased. I wanted to return it and the sales manager Dylan told me ‘he will fix it under the 30 day exchange but not to show my face at his dealership again! ’ Big words for a guy who wasn't even at the dealership but calling from home on his personal cell. His reply after I ask him to tell me to my face and after being told I didnt purchased the vehicle at his dealership. He later retracted after I offer to contact Scott the sales guy and to show him my bill of sale. The repair was fixed 10 days later only after a call to Cindy at AMVIC was made .After picking up the vehicle, i drove it straight to Crosstown for their Peace of mind inspection. It felt good knowing what amazing sales service should be like. Excellent service knowledgable people at Crosstown!! I now know every sales person is licensed and can lose their license for being unprofessional and degrading under the AMVIC code of Ethics. Furthermore, GO HAPPY management hates stories of unprofessionalism. Norden expect a letter to both Go Happy management and AMVIC. Don’t worry Dylan, I saved those text messages just this reason! I do have to say their service staff ARE AMAZING at Norden too bad sales personal aren’t. More
by NevergoingtoNordenagain
Employees Worked With
Ella, Dylan Feihle, Scott Schiedel
