Norden Volkswagen

Terrible. They are only out to gouge people. DO NOT USE THIS BUSINESS!! They do not honor their work. They made the problem worse and would not fix it. THIS BUSINESS!! They do not honor their work. They made the problem worse and would not fix it. More

I brought my car(Chevy Cruze) in to have an aftermarket GPS unit removed as Norden said bring it to them as opposed to having Chevy do it where the car was currently being troubleshot, after having the GPS GPS unit removed as Norden said bring it to them as opposed to having Chevy do it where the car was currently being troubleshot, after having the GPS removed the key would not come out of the ignition Norden said they would troubleshoot it and give me a quote for parts as required. They troubleshot to the ignition lock cylinder worn out(there was no problems prior to removing the GPS) and said I need to take to Chevy to have it fixed because they can't. Chevy troubleshot the problem to a blown fuse that from removing the GPS, when I returned to Norden to have them re imburse me because it was an issue caused by their maintenance they said that doesn't prove anything and sent me on my way and said they already did me the favor by removing the GPS unit for free.. all I asked was for them to re imburse me for the cost of troubleshooting an issue as a result of their maintenance More

Wade did a great job in finding me a car that fit my budget and gave me the features I was hoping for. Thank you!! budget and gave me the features I was hoping for. Thank you!! More

Wade and Dean were wonderful to work with. I appreciate all they did to make my car buying experience go as seamlessly as possible. Thanks again. We will recommend all they did to make my car buying experience go as seamlessly as possible. Thanks again. We will recommend More

I dont think i could ever understand how this Dealership remains in business.I have been a Volkswagon owner for many years . I recently purchased a pre owned Jetta privately and have had the need to purcha remains in business.I have been a Volkswagon owner for many years . I recently purchased a pre owned Jetta privately and have had the need to purchase an additional key for the vehicle. Unfortunately i happened to call Norden to request assistance and talked and left many messages for service and no reply. Ultimately contacted South Edmonton Volkswagon and instant satisfaction. So i gave Norden another chance and tried to make arrangements to have an antenna repaired and kept getting transferred to the Service Department by quite a congenial parts guy but no one ever answered the phone .Finally after three tries phoned South Edmonton Volkswagon and my part is on the way. Rating for Norden Autohaus ...Minus 10 More

I live in Calgary and did most of my shopping and communication over email. Saransh was exceptional and very professional. He went above and beyond in helping me get the best possible deal on one of communication over email. Saransh was exceptional and very professional. He went above and beyond in helping me get the best possible deal on one of the last remaining 2019 Beetles. This was my first Volkswagen purchase and he was very friendly and accommodating; he was able to answer all of my questions. James on the finance side were also a pleasure to work with. They took the time to go over the various options for warranty, coverage, and support. Very helpful. Overall it was a fantastic and stress free experience. I highly recommend Norden Volkswagen for your next car. More

I traveled to Edmonton to purchase a car from Norden Volkswagen. At no time prior to travel did they indicate that 'all sales must be financed'! When I went to drive the car I had negotiated a price on Volkswagen. At no time prior to travel did they indicate that 'all sales must be financed'! When I went to drive the car I had negotiated a price on, that was when it first was identified that all sales at Norden were financed. I could not believe it. We proceeded with the test drive, and at the end of the drive I said I would buy. The salesman got out the paperwork but said it must be financed. I said that cannot be true, and to get his manager. He got his sales manager, who confirmed that it was true. I said I would walk if they would not sell the car for cash. There was no reconsideration. I indicated cash is legal tender, and they were breaking the law. There was a reference to the layers likely having studied the matter. The sales manager did not wish to argue with me. If you want a full invasion of privacy - when it is unnecessary: shop Norden Volkswagen Edmonton. I recommend going anywhere that does not force credit upon you, and invade your private lives when it is unnecessary. More

Tried to buy a used Subaru from here and was told since March 2020 the only form of payment they accept is for you to take 6 months of finance. Would not accept cash,certified cheque or bankers draft. Afte March 2020 the only form of payment they accept is for you to take 6 months of finance. Would not accept cash,certified cheque or bankers draft. After talking to another dealer apparently this is legal. This is totally crazy, the reason is their margins are so thin on used cars they make their money on the finance. It is however totally immoral.Stay well away and avoid this dealer at all costs if this is how they choose to do business! More

DO NOT BUY A VEHICLE FROM THIS DEALERSHIP!! My husband DO NOT BUY A VEHICLE FROM THIS DEALERSHIP!! My husband and I were shopping for a new Atlas and decided to check out Norden because they had plenty o DO NOT BUY A VEHICLE FROM THIS DEALERSHIP!! My husband and I were shopping for a new Atlas and decided to check out Norden because they had plenty of inventory on the vehicle we were looking at and now we know why. We found a vehicle and started to negotiate on it and quickly realized that they wouldn't sell the vehicle for the list price + GST which is what was offered. They kept tacking on additional charges for "anti theft monitoring" and "admin fees" which quickly added up to the car being close to $3000 more than the list price + GST. When we pointed out that this is illegal in the province of Alberta as AMVIC requires all-in pricing, my husband was kicked out of the dealership and they refused to sell to him. I have escalated this to AMVIC who agreed this is an illegal business practice. We ended up going to Sherwood Volkswagen and got great service from the beginning with no hidden costs or tacked on fees at the end. More

Worst vehicle purchase of my life, and horrible decision trusting Norden Volkswagen. I went here after going to several dealerships with the assumption this dealership could be trusted, boy was I ever w trusting Norden Volkswagen. I went here after going to several dealerships with the assumption this dealership could be trusted, boy was I ever wrong!!! I bought a used BMW after the impression that it would be mechanically inspected upon purchase. I left the lot after putting an 8000 dollar down payment which is a big down payment for a 22-year-old buying her first vehicle. Within a half hour of driving it off the lot, I received an "engine overheating" on my dashboard. FIRST RED FLAG! I had to pull over on the Anthony Henday and call my salesperson, he told me it must be because I had it in sports mode, NOPE, not that!!!! I drove my vehicle for several weeks and the engine overheating would not go away when driving on the highway. Another red flag was that the sunroof started leaking when raining! How do you sell a vehicle with a broken sunroof??? These incidents have left me feeling beyond anxious to go on a drive with my vehicle. I called Norden several times and they assured me a sales manager would call me back to discuss these issues with me. I had to call at least 8 times before I finally received a call back to discuss my vehicle with them. Now (July) I decided I would take my vehicle in for a second opinion to another shop, they told me my vehicle had a broken water pump and thermostat, this damage was estimated to be worth $2,200.00. How does a dealership sell a vehicle with a broken water pump and thermostat??? As well as a faulty sunroof??? I am beyond heartbroken and disappointed that I gave Norden Volkswagen my time, money, and trust. NOW, after finally taking in my vehicle for them to fix and me telling them I would NOT pay to have them fix my vehicle as these are problems that came with the vehicle upon purchase they insist I have a $1,700.00 bill. My car sat in the shop at Norden for nearly a full week untouched. They delayed my car by 3 days and told me it would be done by a certain day and it wasn't. Finally, I came to pick up my vehicle and the service reception handed me my keys and told me to have a "lovely day" and sorry for the inconvenience, and that there was no charge to my vehicle. I was happy to learn that Norden had covered the bill. BOY WAS I WRONG AGAIN! They are now harassing me and calling me to tell me I have a $1,700.00 bill when the service reception told me my car was fully inspected and paid for. All these problems with Norden has added an unnecessary amount of stress and mental headaches to the point where I do not want to drive the new vehicle that I have worked hard for. I am tired of the harassment from Norden Volkswagen and would tell people from my experience to stay away. They do not care for customer support, as Dylan told me" That's what happens when you buy a luxury vehicle." NO, this does not happen, a vehicle should have never been sold with a broken water pump and thermostat. It was suggested I trade my vehicle in, and renegotiate my terms at what be a worse rate and duration. Why would I want to trade in my car with you guys??? FIX AND LEARN FROM YOUR MISTAKES NORDEN, YOU SOLD ME A FAULTY VEHICLE... a lemon of a car. HOW DO YOU HAND ME THE KEYS AND TELL ME THE VEHICLE HAS BEEN COVERED AND CALL ME NOW??? I told this dealership I would NEVER pay for the repairs done to my vehicle as you sold me a car with so many problems on the day I drove off the lot. I'm at the point where I'm having anxiety attacks over there harassment. I've had to pay OVER $200.00 in Ubers to get to work the week my car sat idle in the service bay. The only nice person was Michael! He was kind and genuine the whole time. Dear Norden, stop harassing me and take ownership of YOUR MISTAKE. super unorganized dealership. Learn from my mistake and STAY AWAY. More