Norden Volkswagen

these guys r piece of xxxx they dont know how to talk n treat peopl we went there to check out some vehicles n they said dont come here again n again manager is xxxx guy 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 treat peopl we went there to check out some vehicles n they said dont come here again n again manager is xxxx guy 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 More

The 3 individuals (management) that I dealt with are the text book definition of "used car salesman". Two of the three would not even acknowledge my email complaint/concern. Do yourselves a favour, stay text book definition of "used car salesman". Two of the three would not even acknowledge my email complaint/concern. Do yourselves a favour, stay clear of this dealership and perhaps Go Auto in general... More

Terrible. They are only out to gouge people. DO NOT USE THIS BUSINESS!! They do not honor their work. They made the problem worse and would not fix it. THIS BUSINESS!! They do not honor their work. They made the problem worse and would not fix it. More

I brought my car(Chevy Cruze) in to have an aftermarket GPS unit removed as Norden said bring it to them as opposed to having Chevy do it where the car was currently being troubleshot, after having the GPS GPS unit removed as Norden said bring it to them as opposed to having Chevy do it where the car was currently being troubleshot, after having the GPS removed the key would not come out of the ignition Norden said they would troubleshoot it and give me a quote for parts as required. They troubleshot to the ignition lock cylinder worn out(there was no problems prior to removing the GPS) and said I need to take to Chevy to have it fixed because they can't. Chevy troubleshot the problem to a blown fuse that from removing the GPS, when I returned to Norden to have them re imburse me because it was an issue caused by their maintenance they said that doesn't prove anything and sent me on my way and said they already did me the favor by removing the GPS unit for free.. all I asked was for them to re imburse me for the cost of troubleshooting an issue as a result of their maintenance More

Wade did a great job in finding me a car that fit my budget and gave me the features I was hoping for. Thank you!! budget and gave me the features I was hoping for. Thank you!! More

Wade and Dean were wonderful to work with. I appreciate all they did to make my car buying experience go as seamlessly as possible. Thanks again. We will recommend all they did to make my car buying experience go as seamlessly as possible. Thanks again. We will recommend More

I dont think i could ever understand how this Dealership remains in business.I have been a Volkswagon owner for many years . I recently purchased a pre owned Jetta privately and have had the need to purcha remains in business.I have been a Volkswagon owner for many years . I recently purchased a pre owned Jetta privately and have had the need to purchase an additional key for the vehicle. Unfortunately i happened to call Norden to request assistance and talked and left many messages for service and no reply. Ultimately contacted South Edmonton Volkswagon and instant satisfaction. So i gave Norden another chance and tried to make arrangements to have an antenna repaired and kept getting transferred to the Service Department by quite a congenial parts guy but no one ever answered the phone .Finally after three tries phoned South Edmonton Volkswagon and my part is on the way. Rating for Norden Autohaus ...Minus 10 More

I live in Calgary and did most of my shopping and communication over email. Saransh was exceptional and very professional. He went above and beyond in helping me get the best possible deal on one of communication over email. Saransh was exceptional and very professional. He went above and beyond in helping me get the best possible deal on one of the last remaining 2019 Beetles. This was my first Volkswagen purchase and he was very friendly and accommodating; he was able to answer all of my questions. James on the finance side were also a pleasure to work with. They took the time to go over the various options for warranty, coverage, and support. Very helpful. Overall it was a fantastic and stress free experience. I highly recommend Norden Volkswagen for your next car. More

I traveled to Edmonton to purchase a car from Norden Volkswagen. At no time prior to travel did they indicate that 'all sales must be financed'! When I went to drive the car I had negotiated a price on Volkswagen. At no time prior to travel did they indicate that 'all sales must be financed'! When I went to drive the car I had negotiated a price on, that was when it first was identified that all sales at Norden were financed. I could not believe it. We proceeded with the test drive, and at the end of the drive I said I would buy. The salesman got out the paperwork but said it must be financed. I said that cannot be true, and to get his manager. He got his sales manager, who confirmed that it was true. I said I would walk if they would not sell the car for cash. There was no reconsideration. I indicated cash is legal tender, and they were breaking the law. There was a reference to the layers likely having studied the matter. The sales manager did not wish to argue with me. If you want a full invasion of privacy - when it is unnecessary: shop Norden Volkswagen Edmonton. I recommend going anywhere that does not force credit upon you, and invade your private lives when it is unnecessary. More

Tried to buy a used Subaru from here and was told since March 2020 the only form of payment they accept is for you to take 6 months of finance. Would not accept cash,certified cheque or bankers draft. Afte March 2020 the only form of payment they accept is for you to take 6 months of finance. Would not accept cash,certified cheque or bankers draft. After talking to another dealer apparently this is legal. This is totally crazy, the reason is their margins are so thin on used cars they make their money on the finance. It is however totally immoral.Stay well away and avoid this dealer at all costs if this is how they choose to do business! More