Newmarket Nissan

My preference is always to seek to resolve problems directly rather than write a poor review. Over 3 different encounters at this dealership unfortunately my request to speak with management to resolv directly rather than write a poor review. Over 3 different encounters at this dealership unfortunately my request to speak with management to resolve went unanswered. 1st trip, needed an oil change and seasonal tire swap- 2 hours later the service advisor indicated my vehicle was almost done, 45 minutes later he went back to check again, 20 minutes later I was paying, lots of apologizing for terrible service. I provided a dissatisfied response to the usual telephone follow up, no call from the dealer. 2nd visit, seasonal tire swap and oil change, arrived for my appt, was informed that my tires were not at the dealer, they were still in storage, but don't worry there remedy for "when this happens" is to offer fee storage for this swap and to assure me it will never happen again! I ask that my tires be retrieved and that I receive a call from the service manager. No call. I call back on Thursday (was told tires would be there Wed), Aaron was on the case, he would go and "lay eyes on the tires and call me right back"... no call back. I call again on Friday, my tires are there. On Sat, I pick up the tires, I have to wait 20 minutes at the service desk while the service advisor is paged multiple times. Tires are bagged while I wait and placed in my trunk. Yesterday I had my appt with a different dealer- AWESOME service at ALTA Infiniti. Had to pay $70 for new wheel locks, Newmarket Inifinti had over-torqued all 4 tires. Then had to pay $40 to replace a broken oil pressure switch. No one else had been under the hood since Newmarket, we were all scratching our heads on how the switch broke. Brutal service, no call backs complete lack of care and service. More

I love driving my Nissan Rogue. However, I felt pressured to lease this vehicle. I was quite upset during the prolonged process. My experience with service dept has always been upsetting. They make appoin to lease this vehicle. I was quite upset during the prolonged process. My experience with service dept has always been upsetting. They make appointments but do not respect my time. I have made repeated trips to get one issue resolved. Hopefully, it will get fixed today, more than a year after my first request. I only go there now for warranty work. Regular service and tire storage is done elsewhere. I avoid dealing with people who have been repeatedly told that time away from my very ill husband is extremely stressful for me. Still, again today, the promised loaner vehicle was not ready by my appointment time. Again, I was in tears because of the added stress of having to wait an unnecessary length of time. If you have lots of time , dealership may be ok. But, if you are an only caregiver of a terminally ill family member, best not to count on real service from this dealership. More

After many years buying from other dealers we decided to go with Nissan Newmarket to lease a vehicle. Our sales person Reza was fantastic very helpful and extremely detailed. I would go back to him in th go with Nissan Newmarket to lease a vehicle. Our sales person Reza was fantastic very helpful and extremely detailed. I would go back to him in the future 👍👍👍 More

Great experience from start to the day of delivery my new car Excellent sales people to deal with, they are very helpful and can do a great deals. Thanks again to Eddie, Con and Simon you were all part of car Excellent sales people to deal with, they are very helpful and can do a great deals. Thanks again to Eddie, Con and Simon you were all part of this and made it happen!! More

Excellent service. Had a problem with transmission on 2016 Altima. They did the repair completely under warranty, even though I was slightly over the mileage. Repairs finished before the anticipated ti 2016 Altima. They did the repair completely under warranty, even though I was slightly over the mileage. Repairs finished before the anticipated time. Service Consultant was excellent, kept me up to date on everything and helped me get a rental car for the time I needed it. More

After a small misunderstanding I was able to resolve an issue with Josh the Nissan sales manager who was extremely kind and helpful. Have purchased numerous vehicle from the dealership and appreciate the issue with Josh the Nissan sales manager who was extremely kind and helpful. Have purchased numerous vehicle from the dealership and appreciate the business. I would especially recommend Josh the Nissan sales manager who did a fantastic job helping us when things needed a bit more leadership. More

Good clean dealership, friendly and knowledgeable staff. Brought my Q50 for oil change, the Covid policy in place was acceptable. The only drawback was the price. They are a bit more expensive than other de Brought my Q50 for oil change, the Covid policy in place was acceptable. The only drawback was the price. They are a bit more expensive than other dealerships like Toyota for the same identical service. More

Great experience with the team, Mr. Babak Ghobadi was extremely helpful and professional. I absolutely recommend them from sales to service. Thank you so much . Sherry. extremely helpful and professional. I absolutely recommend them from sales to service. Thank you so much . Sherry. More

Rude, lier, unprofessional and careless team, no matter sales or service both team do not provide you with the right info and just want to oversell. Never trust them and stay away from this dealership sales or service both team do not provide you with the right info and just want to oversell. Never trust them and stay away from this dealership More

Newmarket Infiniti, Konstantin Rabinovich and Josh Irvine are and absolute pleasure to deal with, very professional and knowledgeable I can’t say enough good about my experience here. Between the excellent c are and absolute pleasure to deal with, very professional and knowledgeable I can’t say enough good about my experience here. Between the excellent customer experience and the exciting new 2022 QX55 I’m happy to be a longtime Infiniti owner and look forward to a long relationship with this dealership. More