NewRoads Subaru Newmarket

I had a very negative experience with NewRoads Subaru Newmarket. I bought a 2021 Hyundai Kona SE on Feb 18, 2025, and was told it only had a minor accident. Later I discovered it had a major $8,975 accid Newmarket. I bought a 2021 Hyundai Kona SE on Feb 18, 2025, and was told it only had a minor accident. Later I discovered it had a major $8,975 accident that was never disclosed in the contract or Carfax. This is a serious misrepresentation — I would not recommend this dealership More

Excellent support in purchasing the right vehicle and the right options. Excellent in processing the paperwork. Great customer experience. right options. Excellent in processing the paperwork. Great customer experience. More

We brought our vehicle in to have a concerning noise checked out and when it was fixed free of charge we knew this is where we wanted to purchase our next vehicle. Not only did they have the hard to fin checked out and when it was fixed free of charge we knew this is where we wanted to purchase our next vehicle. Not only did they have the hard to find Forester hybrid but Jericho was able to find it in our preferred colour. We feel very fortunate! More

Our salesman was beyond helpful knowledgeable and efficient...the rest of the team also...definitely would go back and recommend efficient...the rest of the team also...definitely would go back and recommend More

What a great experience buying our new SUV. Francis was very good in answering all of our questions & providing details of the vehicle during our first visit and test drive. When we picked up o Francis was very good in answering all of our questions & providing details of the vehicle during our first visit and test drive. When we picked up our vehicle, he went through the details and called Mo over when we had questions about parts and service. We were very impressed with the genuine friendliness of all Newroads staff. More

When I visited for my second service on my new Crosstrek, I checked in with Mo. He was very professional and took the time to carefully answer my questions about the insurance package for a small repair. I f I checked in with Mo. He was very professional and took the time to carefully answer my questions about the insurance package for a small repair. I felt very confident leaving my car with this dealership. They certainly aim to please! More

Kai was incredibly helpful from the start. We asked for a Sales Manager to get back to us and Mark was the only one to do so from all the dealerships we called. We drove to Newmarket and made We asked for a Sales Manager to get back to us and Mark was the only one to do so from all the dealerships we called. We drove to Newmarket and made the deposit as they had the vehicle in the trim and the colour that I wanted. A special thanks to Kai, Mark, Leo, Caitlin, Debbie, both Seans and Nick in Service. Everyone was engaging and friendly. I am sure I missed one or two others as well. Enjoying the new vehicle and I will be back for service. More

I’m writing this review to warn other customers of the serious and documented misconduct I experienced at NewRoads Subaru Newmarket. During what was supposed to be a routine service appointment, a fema serious and documented misconduct I experienced at NewRoads Subaru Newmarket. During what was supposed to be a routine service appointment, a female service advisor Jesse Mueller entered my locked vehicle without my consent, sat inside, and began recording and loudly mocking the interior of my car. This wasn’t part of any diagnostic or service — it was pure disrespect, and I have the video to prove it. Later that same day, a manager from the dealership named Mo followed me off the dealership property and into a nearby public parking lot while threatening me verbally looking to fight me. As I was driving away, he picked up a rock, calmly walked toward my vehicle, and threw it at my car while I was still driving. The entire sequence is captured on phone + rear and front view dash cam. When I brought this to the attention of the General Manager, I was dismissed and told “What do you want me to do?” No apology, no accountability — just a refusal to address the actions of their own staff. Not long after that, a senior employee of Newroads Automotive, Ian Roy, contacted me and said — word for word — that if I didn’t drop my legal claim, he would notify Subaru Canada to nullify my warranty. This was a direct threat, and that call is fully recorded. This review isn’t about venting — it’s to warn other customers that these events actually happened and are now being addressed through formal legal action. The matter is currently before the courts. All of this is backed by evidence that includes dashcam + phone video, audio recordings, emails, and text messages. I never expected this level of unprofessionalism, and I strongly urge anyone considering this dealership to do their research and proceed with caution. This is not just a “bad service” story — this is a dealership that, in my experience, crossed multiple legal and ethical lines. More

Sean T was very knowledgeable about the product and very helpful with the purchasing process. Would recommend helpful with the purchasing process. Would recommend More

I received very informative information about buying my new Outback. Francis was very helpful, polite and knowledgeable. new Outback. Francis was very helpful, polite and knowledgeable. More