NewRoads Chevrolet Cadillac Buick GMC

Enjoyable Experience Jennifer Newlove was very competent, trustworthy, and professional. She did not pressure us in any way but provided us with all the information need Jennifer Newlove was very competent, trustworthy, and professional. She did not pressure us in any way but provided us with all the information needed to make the right vehicle purchase. We look forward to dealing with her in the future. More

Extra charges after deal completed I was looking for a Chev Canyon, but they did not have my color in stock. A search revealed the right vehicle at another dealer. They would not chec I was looking for a Chev Canyon, but they did not have my color in stock. A search revealed the right vehicle at another dealer. They would not check with that dealer until I made an offer and left a deposit. Then I was lead into the office of Anna Simhovich, Finance Manager were I was put under a lot of pressure to buy other features such as extended warrantee etc. When I said I did not want any of the extras, she would not listen to me and kept on pressuring me. Then she wanted my ownership signed and handed over to her even though I had not made a purchase. I refused. After about 45 minutes of high pressure I left her office stating that she should find out if my new truck is available before we proceed. They would not phone the other dealer but sent me home saying they would email them. By the way - They also snuck in extra charges, $299 for nitrogen in the tires and $45 for gasoline. When I got home Steve phoned to say that my truck was not available. Now I have to go back and get my deposit. My experience with Steve was OK, But watch out for Anna and "Dealer Tricks". More

SERVICE DEPARTMENT IS TERRIBLE!!! I took my Cadillac in for the first service, last weekend. first of all I tried to make an appointment and the lady said come at anytime. so I went th I took my Cadillac in for the first service, last weekend. first of all I tried to make an appointment and the lady said come at anytime. so I went there at 12 on Saturday and they said we close at 1 and cant do the service. after a bit of talking they agreed to do the service. for a luxury brand like Cadillac you would expect luxury service as well but no, not this dealership. When the service was done no one took the time to explain what they did, and worst of all, they didn't even bother to run the car through the wash. Teach your employees to tell the callers the right time for service. Overall worst dealer experience, will not take my car there and will prevent my friends from servicing their vehicle there as well. More

Good professional service It was indeed a pleasurable experience in Dealing with the Sales consultant Jennifer, the Manager David and the financial consultant Sean. From star It was indeed a pleasurable experience in Dealing with the Sales consultant Jennifer, the Manager David and the financial consultant Sean. From start to finish they made sure we are well served and been taken care of. Had been to many dealerships during my search for a new car but I found Jennifer to be the most welcoming. I guess she was one of reasons for me buy from this dealership although it was very far from my home. I wish this dealership was closer to my house so I could get my car serviced there as well. More

No pressure. Very positive attitude at the dealership. Well We enjoyed dealing with Jennifer. She was the first female sales person we have ever had. She had a good sense of humour and great people skills. She We enjoyed dealing with Jennifer. She was the first female sales person we have ever had. She had a good sense of humour and great people skills. She was very knowledgeable and put no pressure on us. More

Very positive experience with Stef Zangari. No pressure, very patient, informative and humorous. Showed us a number of vehicles for comparison purposes, described features in detail, and arrange No pressure, very patient, informative and humorous. Showed us a number of vehicles for comparison purposes, described features in detail, and arranged for road test. More

Siverado True North We were very pleased with the entire experience. Jennifer Newlove worked hard to meet and exceed all our expectations. We will come to Jennifer fi We were very pleased with the entire experience. Jennifer Newlove worked hard to meet and exceed all our expectations. We will come to Jennifer first with all our future vehicle needs. The Torrance's More

Silverado I bought a new Silverado from Jennifer and she was really helpful answering all my questions and always got back to me in a timely manner. She made bu I bought a new Silverado from Jennifer and she was really helpful answering all my questions and always got back to me in a timely manner. She made buying my new truck a fun and relaxed experience. Thanks again Jen and I will see you in a few years when it's time to upgrade again. More

Wonderful experience This was by far the best experience I have had in a dealership. I felt like I knew my rep for years! So comfortable and informative. The vehicle I we This was by far the best experience I have had in a dealership. I felt like I knew my rep for years! So comfortable and informative. The vehicle I went with has been great! I love my new wheels. As soon as my kid gets her license, I will be taking her here to get her car. Thanks Jennifer and team! More

Excellent service for first-timer I had a fabulous experience buying a car from NewRoads in Newmarket. Stef Zangari was incredible, professional and treated me with the utmost respect. I had a fabulous experience buying a car from NewRoads in Newmarket. Stef Zangari was incredible, professional and treated me with the utmost respect. Having had a couple of previous "A-to-B" cars, this was my first investment and I would've only imagined an experience like this until dealing with the group at NewRoads Newmarket. Nothing but good things to say... More