NewRoads Chevrolet Cadillac Buick GMC

great dealership great people i have bought several cars from different dealers and by far Chris Clemmens and new roads have been the best. Totally satisfied with my 2015 malibu. C i have bought several cars from different dealers and by far Chris Clemmens and new roads have been the best. Totally satisfied with my 2015 malibu. Chris made me totally comfortable with my purchase.I will recommend Chris and new roads to my family and friends. More

Amazing first time buying experience! As a first time buyer, my experience at new roads exceeded my expectations. Ray helped answer any questions I had in full detail, with no pressure to As a first time buyer, my experience at new roads exceeded my expectations. Ray helped answer any questions I had in full detail, with no pressure to make a purchase. I originally was going in to buy a used vehicle and ended up getting a brand new car for what I feel like was a much better deal for me! Ray helped make my first time buying experience very comfortable and easy. He is very honest and transparent and doesn't make you feel like your left in the dark at any point about anything. Being a first time buyer this helped make me feel very confident at making such a big purchase. He goes above and beyond to make his clients happy and also has a great personality to go along with it! Thanks so much for everything Ray, I love my new Chevy Cruze! More

Helpful and efficient team. Karen K was helpful in answering all questions about the vehicle and options available. Vehicle price was competitive when compared to similar posting Karen K was helpful in answering all questions about the vehicle and options available. Vehicle price was competitive when compared to similar postings elsewhere (for the mileage). More

Enjoyable Experience Jennifer Newlove was very competent, trustworthy, and professional. She did not pressure us in any way but provided us with all the information need Jennifer Newlove was very competent, trustworthy, and professional. She did not pressure us in any way but provided us with all the information needed to make the right vehicle purchase. We look forward to dealing with her in the future. More

Extra charges after deal completed I was looking for a Chev Canyon, but they did not have my color in stock. A search revealed the right vehicle at another dealer. They would not chec I was looking for a Chev Canyon, but they did not have my color in stock. A search revealed the right vehicle at another dealer. They would not check with that dealer until I made an offer and left a deposit. Then I was lead into the office of Anna Simhovich, Finance Manager were I was put under a lot of pressure to buy other features such as extended warrantee etc. When I said I did not want any of the extras, she would not listen to me and kept on pressuring me. Then she wanted my ownership signed and handed over to her even though I had not made a purchase. I refused. After about 45 minutes of high pressure I left her office stating that she should find out if my new truck is available before we proceed. They would not phone the other dealer but sent me home saying they would email them. By the way - They also snuck in extra charges, $299 for nitrogen in the tires and $45 for gasoline. When I got home Steve phoned to say that my truck was not available. Now I have to go back and get my deposit. My experience with Steve was OK, But watch out for Anna and "Dealer Tricks". More

SERVICE DEPARTMENT IS TERRIBLE!!! I took my Cadillac in for the first service, last weekend. first of all I tried to make an appointment and the lady said come at anytime. so I went th I took my Cadillac in for the first service, last weekend. first of all I tried to make an appointment and the lady said come at anytime. so I went there at 12 on Saturday and they said we close at 1 and cant do the service. after a bit of talking they agreed to do the service. for a luxury brand like Cadillac you would expect luxury service as well but no, not this dealership. When the service was done no one took the time to explain what they did, and worst of all, they didn't even bother to run the car through the wash. Teach your employees to tell the callers the right time for service. Overall worst dealer experience, will not take my car there and will prevent my friends from servicing their vehicle there as well. More

Good professional service It was indeed a pleasurable experience in Dealing with the Sales consultant Jennifer, the Manager David and the financial consultant Sean. From star It was indeed a pleasurable experience in Dealing with the Sales consultant Jennifer, the Manager David and the financial consultant Sean. From start to finish they made sure we are well served and been taken care of. Had been to many dealerships during my search for a new car but I found Jennifer to be the most welcoming. I guess she was one of reasons for me buy from this dealership although it was very far from my home. I wish this dealership was closer to my house so I could get my car serviced there as well. More

No pressure. Very positive attitude at the dealership. Well We enjoyed dealing with Jennifer. She was the first female sales person we have ever had. She had a good sense of humour and great people skills. She We enjoyed dealing with Jennifer. She was the first female sales person we have ever had. She had a good sense of humour and great people skills. She was very knowledgeable and put no pressure on us. More

Very positive experience with Stef Zangari. No pressure, very patient, informative and humorous. Showed us a number of vehicles for comparison purposes, described features in detail, and arrange No pressure, very patient, informative and humorous. Showed us a number of vehicles for comparison purposes, described features in detail, and arranged for road test. More

Siverado True North We were very pleased with the entire experience. Jennifer Newlove worked hard to meet and exceed all our expectations. We will come to Jennifer fi We were very pleased with the entire experience. Jennifer Newlove worked hard to meet and exceed all our expectations. We will come to Jennifer first with all our future vehicle needs. The Torrance's More