New Wave Auto Sales

New Wave Auto Sales responded

Hi Olivia! 🌟 Wow, this absolutely made our day! We are beyond thrilled to hear that your very first car buying experience was a great one. That is exactly what we strive for every single day, and it means the world to us that you felt supported and comfortable through the whole process. Knowing you trusted us with such an important milestone is something we don’t take lightly, and it makes us so proud to have been part of your journey. The whole team (including Kali) sends you a huge thank you for your kind words. You’ve officially joined the New Wave family, and we can’t wait to see all the adventures you’ll have with your new ride! If you ever need anything, big or small, we’ll be here with smiles and open arms. Thank you again for choosing New Wave Auto Sales, Keep "Riding That Wave" 🤙🏄‍♂️🌊

New Wave Auto Sales responded

Wow Jordan, your review truly made our day! 🌊 Hearing that Jeff was able to step in, work hard for you, and get you into your favourite vehicle yet is exactly why we do what we do. Knowing we could be the dealership that believed in you when others didn’t means the world to our entire team. We’re beyond excited that you’re loving your new ride, and we can’t wait to see all the adventures it takes you on. Stories like yours remind us that every handshake, every conversation, and every bit of effort can change someone’s journey in a big way. Thank you again for choosing New Wave Auto Sales, Keep "Riding That Wave" 🤙🏄‍♂️🌊

New Wave Auto Sales responded

Wow, what an incredible review to read! We’re beyond thrilled that Jeff was able to help you find the truck you’ve always dreamed of and make the entire process smooth and stress-free. Driving it all the way to Labrador shows just how dedicated he is to making sure our customers feel valued and taken care of, and it means the world to us that you appreciated that extra effort. Your kind words about the experience and your excitement truly remind us why we do what we do. Knowing that you’d “do it all over again” puts the biggest smile on our faces, and we’re so grateful you chose to trust New Wave Auto Sales for such an important purchase. Thank you again for choosing New Wave Auto Sales, Keep "Riding That Wave" 🤙🏄‍♂️🌊

New Wave Auto Sales responded

Angela, First and foremost, I genuinely appreciate you sharing your experience and providing detailed feedback. Your perspective is important to us, and it is clear that your experience with New Wave Auto Sales has not met your expectations. I want you to know that your satisfaction is our priority, and I am fully committed to addressing your concerns with transparency and respect. Addressing Your Timeline and Initial Experience: From your initial application on July 14, 2024, to the delivery of your vehicle on August 17, 2024, we aimed to provide consistent updates at every stage, particularly while your vehicle underwent Motor Vehicle Inspection (MVI) and final preparation. It took 3 days to get you fully approved, and when asked about delivery, we were up front that it needed to go through the shop still before delivery. We understand that waiting for delivery can be frustrating, and we tried to keep you informed about the process. Unfortunately, there were part delays due to couriers, which occurred, and we updated you accordingly on multiple occasions. Our goal is always to ensure vehicles meet the highest standards before delivery. Concerns Regarding MVI and Oil Change: You mentioned that the 2-year MVI appeared as only 1 year, and that the oil change indicator came on shortly after delivery. I sincerely apologize for the confusion and any inconvenience this caused. We strive for accuracy in all documentation. In this case, it appears the technician may have entered the wrong year on the MVI ticket, a human error that can happen even to the best of us. We would have been happy to correct it immediately had it been brought to our attention sooner. Regarding the Oil Change light, it comes on as the vehicle is used and the distance it travels. In this instance, August 17 to November 1. Keep in mind this is a 2012 Mini Cooper, and fresh oil on older vehicles can look dirty relatively quickly, depending on driving conditions, driving habits, as well as the age of the engine and internal condition of the motor. This is also something we would have been happy to cover the cost of if asked. Fog Light and Vehicle Condition: Your feedback about the fog light is inaccurate. Our records and photographs from both our website and delivery day confirm the vehicle was equipped with fog lights at the time of handover and not missing. Breakdowns and Mechanical Issues: Learning that you faced mechanical difficulties, including a missing coolant hose and recent breakdowns, is concerning. Vehicle reliability is of the utmost importance to us. We have not received any calls, emails, or texts from you regarding these issues until your review, but please know we are ready and willing to help diagnose and resolve these matters promptly. Our Commitment to You: Since receiving your review, we have made several attempts to reach you directly by phone to offer our assistance and make things right. We have not been able to talk on the phone and have left a voicemail for you to call us back, but I want to reaffirm our commitment to resolving your concerns. If there is anything more we can do, I encourage you to contact us at your earliest convenience by phone. We are here to listen and support you. Your experience matters, and your satisfaction remains our top priority. Together, I am confident we can find a resolution that restores your trust and ensures your vehicle meets your needs. Thank you for the opportunity to serve you, and I hope we can connect with you soon. - New Wave Auto Sales

New Wave Auto Sales responded

Hi Elaine! 🎉🚗 WOOHOO! Huge congrats on your 2017 Hyundai Accent! 🙌 We're so thrilled to hear Kevin helped make your first vehicle dream come true — he's kind of a legend around here 😎💪 Thank you for the awesome review and for choosing us to be part of your car journey. Enjoy every mile, every playlist, and every adventure ahead! 🛣️🎶💃 Come back and visit anytime — you’re officially part of the fam now! 💙 Keep "Riding That Wave" 🤙🏄‍♂️🌊