Motor City Chrysler

I took my RAM truck to this dealership a couple of years ago. The truck had a grinding noise. They greased it instead of fixing the problem so I couldn’t hear the noise anymore. It’s almost like they bet on ago. The truck had a grinding noise. They greased it instead of fixing the problem so I couldn’t hear the noise anymore. It’s almost like they bet on me coming back. I went back few months later to explain that even though I had not come sooner the problem had worsened. They charged me 5K and later gave me a discount to 4K+ to change my back shaft. They installed a used one for me. After waiting for 4 weeks they finally fixed it. As soon as I drove off the lot, the car was making noises again. I mentioned to them and took it back. I paid for an inspection and they told me it was just my tires making noise. To this day I have not felt like spending more money to get this truck fixed, a lot has changed in my life and the service I had there I will never forget. It’s full of a bunch of people who look down on their customers and act like we don’t pay the same money. After this encounter, a chain of other problems just came down my life. These people took my money but provided the most horrible service ever More

Worst service, very disrespectful, never had such a bad experience as I’ve had with Wayne. experience as I’ve had with Wayne. More

Chantal and Andrea were a great team, a pleasure to work with. A lost part of business is follow up, communication, let’s remember why a business succeeds, it’s based on your clients. These younger women with. A lost part of business is follow up, communication, let’s remember why a business succeeds, it’s based on your clients. These younger women really appealed to my age for developing a personal connection. Chantal will forever be my car salesperson, where you go, I’ll follow! Yay! Faith in humanity RESTORED! More

Very clear and easy to understand what I was buying. Excellent customer service. Will return. Excellent customer service. Will return. More

I Wanna thank Jack from motor city chrysler what an experience it was from start to finish so fast thank you so much I’ll definitely be back if anyone out there I highly recommend motor city Chrysler y experience it was from start to finish so fast thank you so much I’ll definitely be back if anyone out there I highly recommend motor city Chrysler you guys are the best and yes definitely number 1 dealer ship in the city. Thank You Patric Olczak More

Poor customer service. My jeep was to be serviced and ended up breaking down on the road. I called the sales Manager Erik Belanger. Not only was he condescending. I do not My jeep was to be serviced and ended up breaking down on the road. I called the sales Manager Erik Belanger. Not only was he condescending. I do not recommend this dealership at all. More

I own a Dodge Ram purchase for Motor City Chrysler I purchased the $2,000 lifetime oil spray I brought my truck in already for rust on the bumper and I was told to get chrome polish and now I have calle purchased the $2,000 lifetime oil spray I brought my truck in already for rust on the bumper and I was told to get chrome polish and now I have called and said I have bubbling on the hood due to upcoming rust and this was in July and I was told I could not bring it in for pictures or to be looked at it till September according to head office terrible service at this dealership More

Happy with the saleman and the truck. Not so happy with the paperwork experience. Be sure to get a copy of the sales agreement when you order and insure the final document reflects what Not so happy with the paperwork experience. Be sure to get a copy of the sales agreement when you order and insure the final document reflects what was agreed to. More

Poor customer service. My Jeep was in to be serviced and ended up breaking down on the side of the highway 4 days later. The manger basically said there was nothing they My Jeep was in to be serviced and ended up breaking down on the side of the highway 4 days later. The manger basically said there was nothing they can do and that this "happens all the time" My Jeep is a 2020...practically brand new. I was stranded on the side of a highway and absolutely NOTHING was done about it. Not even an offer to look at my Jeep again to ensure it was safe. I will not be returning to that dealership. Extremely poor customer service. More

I have dealt with Marco tirone for several vehicles and I have dealt with Marco tirone for several vehicles and would recommend him to anyone. He is honest and pleasant to work with. The two lady's I sig I have dealt with Marco tirone for several vehicles and would recommend him to anyone. He is honest and pleasant to work with. The two lady's I signed my paperwork with sorry I can't remember there names. We're a pleasure. They helped me see things and made my deal even better. I enjoyed dealing with all staff and love my ram truck . You are lucky to have great staff. Thank you Marco Tirone More