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Mike Jackson Chevrolet Cadillac Buick GMC

Collingwood, ON

Overview
Reviews
4.5
215 Reviews
Call Dealership (705) 445-2222
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480 Hume St

Collingwood, ON

L9Y 1W6

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Showing 215 reviews

September 26, 2020

i got my Escalate back from a 45.000 Tune up , Greasy and thirty on the Outside, after being a Customer for a long time, CTS and others. after telling the Service Person DAVE ZEGARSKI....he did not know More

by bernhard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jodie Kennedy, Taylor Ciampichini, Austin Owen
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Sep 30, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

Hi Bernhard, thank you for taking the time to voice your concerns. We will always make every attempt to give a quick wash for our customers when time permits. In this case, we would love to offer you a complimentary wash, vac and dry. We ask that you please contact us directly to ensure that this can be put on file for you. Concerning our COVID procedures, please know we take the all of the governing rules from the public health department very seriously and have since the beginning of the pandemic. We do not require mandatory masks when we are in our individual offices unless there is someone else in there with us however we absolutely require them when walking around the dealership. It's possible that on rare occasions, it can slip a staff members minds and when that happens we use a team mentality by gently reminding our fellow team members to put on their mask. We can only let you know that we will always try to do better in the future and thank you once again for providing us with your feedback.

September 20, 2020

Buyer beware, these guys are crooks! Once you negotiate a price with them, they will slip additional fees (Admin Fee, Security Etching Fee) under the negotiated price on the invoice. A negotiated price is More

by Dexter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Fisk
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Sep 30, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

Gary, it has always been a value of ours to take our customers concerns offline so that we can address them in a professional manner and do what we can for them. Your threats and subsequent action to slander our reputation publicly have been heard loud and clear therefore must be addressed. You accompanied your father to our dealership and attempted to negotiate $3,000.00 off of the vehicle. We settled on $500.00 off the price and offered complimentary delivery to your father's home 2.5 hours away (a value of $250.00). Yes, we charge dealer admin fees that is a standard practice in our industry. When you sit down with our Financial Services team, they walk you through a breakdown of the taxes and fees so that you are very clear about what you are signing when you purchase a vehicle. This is both honest and transparent, a business practice that we take very seriously at Mike Jackson GM. At this time you threatened several staff members as well as our Sales Manager that you would take to various review sites, social media and anyone who would listen to call us out for being "crooks and slimeballs" and that we take advantage of the elderly, if we would not remove the dealer admin fees. We would never take advantage of anyone, it's just not who we are. It doesn't matter the age, gender or race, all of our customers mean the world to us and we will always do what we can to make deals happen. We will not however, through threats of slandering our longstanding reputation in our community be forced into further discounts. We price our vehicles according to market value and this particular vehicle is very rare and already had plenty of interest. Despite this, we still negotiated a fair deal. Gary, we really would have loved to see your father drive away in this vehicle. We wish you and your father all the best and hope that he finds another vehicle that works for him.

Sep 30, 2020 -

Dexter responded

You have further proven that you are lying xxxxxxxx in your above response. Perhaps you should provide the full truth, instead of your "save face" version of such. While I initially did attempt to negotiate $3000 off the advertised price of the vehicle, your slimy Salesman Mike Fiske and greasy Sales Manager Mike Wright declined. We did settle on $1000 off the advertised price with the condition that my father would also purchase a $3400 warranty. What they failed to mention was they would then be tacking $699 in Admin and Security Etching fees on top of that which were not included in the originally advertised price. This was only $301 off the advertised price, not $1000 as was agreed upon. After I raised a stink with your General Manager Courtney Jackson, you offered to reduce the fees a further $200, which did still not equate to the $1000 off which was negotiated. Furthermore, you did not offer to deliver the vehicle to my father's home 250km away. You agreed to bring it half way and we would meet there to pick it up (a $125 value by your calculation). Perhaps you should go back to school and take some courses to improve your business and customer relations skills. While you're at it, take a couple English courses. If you look at the definition of the word "slander", it only applies when the statements made are false. In this case, the statements I have made are the hard truth. My father has purchased the same make of vehicle, yet 3 years newer, with remaining GM warranty, and roughly the same mileage from a more reputable dealership. You can sit on that overpriced vehicle until another sucker comes along you can snake into buying it for more than what was agreed upon. As you know, I have filed complaints against your business with OMVIC, the BBB, and the Ministry of Consumer Affairs Ontario. I'll be continuing to pursue these to ensure you are unable to rip off others.

Sep 30, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

There definitely are two sides to every story. We really do wish you and your father all the best and are glad to hear that he got into a vehicle that is well suited for him. At the end of the day that was the main goal.

September 16, 2020

We like to support local business. We are familiar with Mike Jackson dealership.as we have visited previously when purchased a vehicle, and Mike Disk is familiar to us. More

by Dorothy Derkach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Both business managers and sales manager and owner,
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Oct 01, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

Thank you for sharing Dorothy! If there is anything that we can do to improve please let us know...we are constantly striving to be the best we can be!

September 16, 2020

Mike Jackson GM provides great service. Professional and polite from online booking to day of service. The Service Advisor was very friendly and made me feel like a valued customer. I recommend this dealers More

by Cadillac Man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Jackson , Taylor Ciampichini
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Oct 01, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

You have no idea how much it means to hear that amazing customers such as yourself not only feel this way about the service you have received but that you also take the time to share your experience. Thank you so much for everything!

September 03, 2020

Recently purchased a new Cadillac and dealt with Al, John, and Mike. All great guys who listen carefully and work hard to meet your needs. I highly recommend this sales team! More

by mikrecraig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al, John, and Mike
Report | Print
Oct 01, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

Thank you for your business and for taking the time to share your positive experience! We will absolutely be sharing your kind words with our sales team!

Oct 01, 2020 -

mikrecraig responded

Hello Mike, Thank you so much for looking after the trunk mats for me. Much appreciated! Cheers, Mike C.

August 29, 2020

I purchased a used 2018 Cadillac CTS from Mike Jackson GM in Collingwood, ON. I am extremely pleased with this fine automobile. I am a very finicky buyer, and asked many, many questions over my week long pon More

by Murray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Jeffrey
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Oct 01, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

WOW...just WOW. Thank you so much for sharing your experience Murray. We take great pride in everything we do. From our knowledge based approach of helping customers get into the right vehicle for them to our service to our detailing of vehicles. You should absolutely be thorough in your research to ensure that you are getting a vehicle that you will be thrilled with! We are very happy to know that we could help guide you in the process. We will be sharing your experience with our team and want to thank you again for your business and your faith in our team!

Oct 01, 2020 -

Murray responded

October 1, 2020 Update: I am still a super pleased customer. My CTS runs like a clock. Once again thanks Gary Jeffrey, it's all good. M......

August 18, 2020

Service on Chevy Trax Aug 17th, 2020 all staff from reception to sales to service department was great. The dealership provided a safe place for clients during Corona 19 Virus. All things have change More

by Flowers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Indira
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Oct 01, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

You have no idea how much your kind words mean to us. The challenges that COVID has brought to not only our dealership but the entire world of business has been challenging to navigate. We have worked very hard as a team to ensure that both our customers and our team have a safe environment to come in to. It's people such as yourself that make it all worthwhile! Thank you so much for your faith in us and your business!!

July 27, 2020

Went beyond the call. A rattle developed after an oil leak repair which ended up being unrelated to their work but they repaired the rattle for free. Well done. More

by David Hogg
Recommend Dealer
Yes
Employees Worked With
Patrica
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Aug 07, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

Thank you so much for sharing your positive experience David! We will always do our very best for our amazing customers... and it means the world to us when you let us know that our efforts have not gone unnoticed. Thank you for choosing Mike Jackson and we look forward to working with you again soon!

July 23, 2020

This dealership always provide amazing service in all their departments (from reception to sales and service.) We buy all our vehicles from them (Chevy trucks and Cadillacs) Fast service and friendly/kn More

by TWillmott
Recommend Dealer
Yes
Employees Worked With
Ryan Jackson
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Aug 07, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

Awe thanks Tanya! Your kind words give us the warm and fuzzies :) We love working with you too!!

June 17, 2020

outstanding job when arrived let my drive home so I could drive it back the whole experience was excellent would recommend Mike Jackson to my friends looking forward to owning a GMC for a long time . john wa More

by dholdforth92
Recommend Dealer
Yes
Employees Worked With
john wagner
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Aug 07, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

FANTASTIC!!! Thank you for sharing your very positive experience. We will be sure to let John know the kind words you have expressed about him. We also look forward to many more years of having you be a part of our MJGM family!

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