Mike Jackson Chevrolet Cadillac Buick GMC

Mike Jackson Chevrolet Cadillac Buick GMC responded

Thank you for your feedback. Although similar, pricing can vary from dealership to dealership based on a number of factors. With that being said, we are so glad to know that it worked out in the end and we were able to meet your needs. We look forward to earning your business again soon!

Mike Jackson Chevrolet Cadillac Buick GMC responded

This is just amazing to hear! Thank you for putting your trust in us. We take customer service seriously here because we care so much about our valued customers. Thank you also for taking the time to share your experience. Your words mean the world to us!

Mike Jackson Chevrolet Cadillac Buick GMC responded

Thank you so much for your kind words and continued loyalty Amber! COVID can be challenging times for all businesses to navigate, so to hear that our efforts have not gone unnoticed means the world to us. We look forward to working with you and yours many more times in the future and we will absolutely be sharing your positive experience with our team. Thank you for taking the time to share your thoughts :)

Mike Jackson Chevrolet Cadillac Buick GMC responded

Thank you so much for taking the time to share your experience. Your kind words mean so much to us and we will continue to work towards being the best for you!!

Mike Jackson Chevrolet Cadillac Buick GMC responded

Hi Bernhard, thank you for taking the time to voice your concerns. We will always make every attempt to give a quick wash for our customers when time permits. In this case, we would love to offer you a complimentary wash, vac and dry. We ask that you please contact us directly to ensure that this can be put on file for you. Concerning our COVID procedures, please know we take the all of the governing rules from the public health department very seriously and have since the beginning of the pandemic. We do not require mandatory masks when we are in our individual offices unless there is someone else in there with us however we absolutely require them when walking around the dealership. It's possible that on rare occasions, it can slip a staff members minds and when that happens we use a team mentality by gently reminding our fellow team members to put on their mask. We can only let you know that we will always try to do better in the future and thank you once again for providing us with your feedback.

Dexter responded

You have further proven that you are lying xxxxxxxx in your above response. Perhaps you should provide the full truth, instead of your "save face" version of such. While I initially did attempt to negotiate $3000 off the advertised price of the vehicle, your slimy Salesman Mike Fiske and greasy Sales Manager Mike Wright declined. We did settle on $1000 off the advertised price with the condition that my father would also purchase a $3400 warranty. What they failed to mention was they would then be tacking $699 in Admin and Security Etching fees on top of that which were not included in the originally advertised price. This was only $301 off the advertised price, not $1000 as was agreed upon. After I raised a stink with your General Manager Courtney Jackson, you offered to reduce the fees a further $200, which did still not equate to the $1000 off which was negotiated. Furthermore, you did not offer to deliver the vehicle to my father's home 250km away. You agreed to bring it half way and we would meet there to pick it up (a $125 value by your calculation). Perhaps you should go back to school and take some courses to improve your business and customer relations skills. While you're at it, take a couple English courses. If you look at the definition of the word "slander", it only applies when the statements made are false. In this case, the statements I have made are the hard truth. My father has purchased the same make of vehicle, yet 3 years newer, with remaining GM warranty, and roughly the same mileage from a more reputable dealership. You can sit on that overpriced vehicle until another sucker comes along you can snake into buying it for more than what was agreed upon. As you know, I have filed complaints against your business with OMVIC, the BBB, and the Ministry of Consumer Affairs Ontario. I'll be continuing to pursue these to ensure you are unable to rip off others.

Mike Jackson Chevrolet Cadillac Buick GMC responded

There definitely are two sides to every story. We really do wish you and your father all the best and are glad to hear that he got into a vehicle that is well suited for him. At the end of the day that was the main goal.

Mike Jackson Chevrolet Cadillac Buick GMC responded

Thank you for sharing Dorothy! If there is anything that we can do to improve please let us know...we are constantly striving to be the best we can be!

Mike Jackson Chevrolet Cadillac Buick GMC responded

You have no idea how much it means to hear that amazing customers such as yourself not only feel this way about the service you have received but that you also take the time to share your experience. Thank you so much for everything!