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Mike Jackson Chevrolet Cadillac Buick GMC

Collingwood, ON

4.6
213 Reviews

480 Hume St

Collingwood, ON

L9Y 1W6

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Showing 213 reviews

November 24, 2020

Very quick and courteous service experience!! Everyone was very friendly! We are new to the area and will use Mike Jackson for all our automotive needs. More

by mevsinc2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Wagner
Dec 29, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

Welcome to the area!! We are thrilled to know that you have put your trust in us and will work very hard to earn your business every time you visit!

November 10, 2020

I have an EV. I do not think that the service advisor knows what an EV is. I mentioned regenerative braking. I had to explain to her what that was and how it avoid conventional brake wear. I showed u More

by w_i_t_s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patricia Graziano, service advisor
Nov 11, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

Hello and thank you for your feedback...we take all customer concerns to heart. We can assure you that our staff does know what an EV is however, being completely transparent, electric vehicles account for less than 1% of our business. With that being said, we completely recognize that this is where our business is going and that training is definitely needed in this area. We will be reviewing internal processes thanks to feedback like yours to improve in the future. Thank you again for taking the time to share your experience and if there is anything that we can do to earn your business please reach out to me directly jodie@mikejacksongm.com.

November 06, 2020

Satisfied with the service, but only received the service I got because I searched elsewhere and informed the manager how overpriced Mike Jackson’s was. I don’t believe as a purchasing customer that I should More

by Sierra 214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Jackson , Mike Fiske
Dec 29, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

Thank you for your feedback. Although similar, pricing can vary from dealership to dealership based on a number of factors. With that being said, we are so glad to know that it worked out in the end and we were able to meet your needs. We look forward to earning your business again soon!

November 03, 2020

My Mother is 86 years old and has being taking her 2017 Chevy Cruz to Mike Jackson Motors for service in the past 3 1/2 years. The Staff and Service Team have treated her with utmost respect and insure t More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David, Endura, Tim, Jodie Kennedy
Dec 29, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

This is just amazing to hear! Thank you for putting your trust in us. We take customer service seriously here because we care so much about our valued customers. Thank you also for taking the time to share your experience. Your words mean the world to us!

October 29, 2020

MJ and their staff are very good to deal with. I found them very accomodating. They are close to my home and convenient to deal with. More

by Buckley Mortgage Team
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia
October 22, 2020

Thank you for excellent service on my Camaro. Patricia and David were congenial and professional. David attached a battery tender and showed me how to use. More

by Colleen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia, David
October 01, 2020

We love this dealership. My parents have gone here for years and always loved the customer service. Since we moved up here, I have leased a vehicle and my partner is about to buy a new truck. The employ More

by AmberP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Indira Lowes, Courtney Jackson, Gary Jeffrey
Oct 01, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

Thank you so much for your kind words and continued loyalty Amber! COVID can be challenging times for all businesses to navigate, so to hear that our efforts have not gone unnoticed means the world to us. We look forward to working with you and yours many more times in the future and we will absolutely be sharing your positive experience with our team. Thank you for taking the time to share your thoughts :)

September 27, 2020

Highly recommend Mike Jackson in Collingwood. Have always been treated well and service is fast, efficient and safe All were wearing masks and my car was wiped down and sanitized. More

by biscuit-11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Indira, Jodie Kennedy
Oct 01, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

Thank you so much for taking the time to share your experience. Your kind words mean so much to us and we will continue to work towards being the best for you!!

September 26, 2020

i got my Escalate back from a 45.000 Tune up , Greasy and thirty on the Outside, after being a Customer for a long time, CTS and others. after telling the Service Person DAVE ZEGARSKI....he did not know More

by bernhard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jodie Kennedy, Taylor Ciampichini, Austin Owen
Sep 30, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

Hi Bernhard, thank you for taking the time to voice your concerns. We will always make every attempt to give a quick wash for our customers when time permits. In this case, we would love to offer you a complimentary wash, vac and dry. We ask that you please contact us directly to ensure that this can be put on file for you. Concerning our COVID procedures, please know we take the all of the governing rules from the public health department very seriously and have since the beginning of the pandemic. We do not require mandatory masks when we are in our individual offices unless there is someone else in there with us however we absolutely require them when walking around the dealership. It's possible that on rare occasions, it can slip a staff members minds and when that happens we use a team mentality by gently reminding our fellow team members to put on their mask. We can only let you know that we will always try to do better in the future and thank you once again for providing us with your feedback.

September 20, 2020

Buyer beware, these guys are crooks! Once you negotiate a price with them, they will slip additional fees (Admin Fee, Security Etching Fee) under the negotiated price on the invoice. A negotiated price is More

by Dexter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Fisk
Sep 30, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

Gary, it has always been a value of ours to take our customers concerns offline so that we can address them in a professional manner and do what we can for them. Your threats and subsequent action to slander our reputation publicly have been heard loud and clear therefore must be addressed. You accompanied your father to our dealership and attempted to negotiate $3,000.00 off of the vehicle. We settled on $500.00 off the price and offered complimentary delivery to your father's home 2.5 hours away (a value of $250.00). Yes, we charge dealer admin fees that is a standard practice in our industry. When you sit down with our Financial Services team, they walk you through a breakdown of the taxes and fees so that you are very clear about what you are signing when you purchase a vehicle. This is both honest and transparent, a business practice that we take very seriously at Mike Jackson GM. At this time you threatened several staff members as well as our Sales Manager that you would take to various review sites, social media and anyone who would listen to call us out for being "crooks and slimeballs" and that we take advantage of the elderly, if we would not remove the dealer admin fees. We would never take advantage of anyone, it's just not who we are. It doesn't matter the age, gender or race, all of our customers mean the world to us and we will always do what we can to make deals happen. We will not however, through threats of slandering our longstanding reputation in our community be forced into further discounts. We price our vehicles according to market value and this particular vehicle is very rare and already had plenty of interest. Despite this, we still negotiated a fair deal. Gary, we really would have loved to see your father drive away in this vehicle. We wish you and your father all the best and hope that he finds another vehicle that works for him.

Sep 30, 2020 -

Dexter responded

You have further proven that you are lying xxxxxxxx in your above response. Perhaps you should provide the full truth, instead of your "save face" version of such. While I initially did attempt to negotiate $3000 off the advertised price of the vehicle, your slimy Salesman Mike Fiske and greasy Sales Manager Mike Wright declined. We did settle on $1000 off the advertised price with the condition that my father would also purchase a $3400 warranty. What they failed to mention was they would then be tacking $699 in Admin and Security Etching fees on top of that which were not included in the originally advertised price. This was only $301 off the advertised price, not $1000 as was agreed upon. After I raised a stink with your General Manager Courtney Jackson, you offered to reduce the fees a further $200, which did still not equate to the $1000 off which was negotiated. Furthermore, you did not offer to deliver the vehicle to my father's home 250km away. You agreed to bring it half way and we would meet there to pick it up (a $125 value by your calculation). Perhaps you should go back to school and take some courses to improve your business and customer relations skills. While you're at it, take a couple English courses. If you look at the definition of the word "slander", it only applies when the statements made are false. In this case, the statements I have made are the hard truth. My father has purchased the same make of vehicle, yet 3 years newer, with remaining GM warranty, and roughly the same mileage from a more reputable dealership. You can sit on that overpriced vehicle until another sucker comes along you can snake into buying it for more than what was agreed upon. As you know, I have filed complaints against your business with OMVIC, the BBB, and the Ministry of Consumer Affairs Ontario. I'll be continuing to pursue these to ensure you are unable to rip off others.

Sep 30, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

There definitely are two sides to every story. We really do wish you and your father all the best and are glad to hear that he got into a vehicle that is well suited for him. At the end of the day that was the main goal.

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