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Mike Fair Chevrolet Buick GMC Cadillac Ltd

Smiths Falls, ON

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15 Reviews

199 Lombard St

Smiths Falls, ON

K7A 5B4

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15 Reviews of Mike Fair Chevrolet Buick GMC Cadillac Ltd

October 06, 2013

On my way to the Collision Center to obtain an estimate to repair scratches to the side of my car, I was greeted by Tanya who sold me the car. She looked at my car and said she was sure that the scratches More

by Cruz2012
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanya Sweeney-Crosbie
October 01, 2013

I went into the dealership looking for a specific used car which they didn't have. They evaluated my trade in and were supposed to get back to me. I waited over 3 months, no response. I went to Ottawa and More

by krzyz06
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tanya Sweeney-Crosbie
Oct 01, 2013 -

Mike Fair Chevrolet Buick GMC Cadillac Ltd responded

Hello, Thank you for taking the time to rate your experience at our dealership. Unlike a new vehicle that can be dealer traded within hours a used vehicle is a little harder to come by. May I ask what was the vehicle was that you wanted and ended up purchasing? I apologize that I was unable to find a vehicle for you, and that I did not keep in contact with you. And I do appreciate that you wanted to keep your business local. Tanya Sweeney Mike Fair Smiths Falls

Oct 01, 2013 -

Mike Fair Chevrolet Buick GMC Cadillac Ltd responded

Hi krzyz06. My name is Wayne Palmer and I am the New Vehicle Sales Manager. I am deeply sorry that we seemed to have dropped the ball. It is however, difficult for me to correct the problem and ensure that we don't duplicate the situation again unless I have all the details of the event. I would appreciate if you would send me an email detailing the whole scenario and how it unfolded so that we can learn from it and possibly earn your business in the future. Once again on behalf of Mike Fair's I am sorry and I hope you can bring some light to this matter. Thank you Wayne Palmer

Oct 01, 2013 -

Mike Fair Chevrolet Buick GMC Cadillac Ltd responded

I am sorry, my email is waynep@mikefairchevcadillac.com Thanks

October 01, 2013

They were very friendly, helpful & took time to answer all our questions. Even let us take the car home for the weekend to give a us a good test drive! More

by dorper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanya Sweeney-Crosbie
October 01, 2013

I have bought two vehicles in the past couple of years. Both times everything was handled very professionally. They incurred more expense with my second vehicle but absorbed it all without asking for more More

by Zorko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanya Sweeney-Crosbie
October 01, 2013

We shop around for our vehicles, best price always wins! Altho Mike Fair did not have the best price and we purchased elsewhere, we had the best sales experience with Tanya Sweeney-Crosbie. She is extremely More

by maggiewestie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry, Tanya Sweeney-Crosbie
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