Mercedes-Benz Surrey

For the first time I was in this service centre welcomed by John .He went through the steps of services perfectly and friendly. During the serving hours he well informed me what is going on and consulted wi by John .He went through the steps of services perfectly and friendly. During the serving hours he well informed me what is going on and consulted with me . At the end I was very satisfied with the experiences and services done by this centre. Appreciate all the staff and the services done. More

Excellent experience from start to finish. The staff at Mercedes-Benz Surrey were friendly, knowledgeable, and respectful of our time. There was no pressure, communication was clear, and the e The staff at Mercedes-Benz Surrey were friendly, knowledgeable, and respectful of our time. There was no pressure, communication was clear, and the entire process was smooth and efficient. Our experience began with a Marketplace ad and an immediate response from Raj, our Product Advisor. He scheduled our appointment, greeted us on time, and took genuine interest in what we were looking for. Sales Manager Derrick assessed our trade-in and provided a very fair value. After our test drive of the vehicle we were interested in, any small issues were addressed quickly, and within a week we were picking up our “new-to-us” vehicle. On pickup day, everything was ready and seamless. Raj finalized the sale, Brian and Gemma in Financial Services made the paperwork and extended warranty process easy. Insurance was handled quickly, and Aleks, our Gold Service Advisor, provided a thorough vehicle orientation. Derrick and Raj personally congratulated us on our purchase and thanked us for our business, which was a lovely touch. In all our years of purchasing vehicles, we have never experienced such a smooth, transparent, and welcoming process. Truly Platinum-level service — highly recommended. More

When my check engine light came on unexpectedly after a service I messaged John Poernomo. Even though he was on vacation he replied and made sure I was taken care of. Moreover, he even followed up with me service I messaged John Poernomo. Even though he was on vacation he replied and made sure I was taken care of. Moreover, he even followed up with me after my appointment. Thank you John and Greg for your wonderful service as always. It is appreciated! More

Excellent service provided by Zuber in Sales. Above and beyond help for purchasing a vehicle. Above and beyond help for purchasing a vehicle. More

Brought my car in for diagnosis and repairs last August 15 and John Poernomo was quick to advise me of the problem. The repair was done in one day and I got my car back washed and vacuumed as promised. Joh 15 and John Poernomo was quick to advise me of the problem. The repair was done in one day and I got my car back washed and vacuumed as promised. John explained to me clearly what the problem was. Thanks a lot John P. Nilo K. More

John was very professional and followed up with me if futher help needed. Will surely work with him again. Eva futher help needed. Will surely work with him again. Eva More

Over all this is a good dealership. Especially service department is excellent. I go to John always and he is extremely professional and very caring person. Especially service department is excellent. I go to John always and he is extremely professional and very caring person. More

I went for service for the first time. I can’t say enough thanks to John P. He is knowledgeable, informative, efficient and thoughtful. A real asset for this dealership! I can’t say enough thanks to John P. He is knowledgeable, informative, efficient and thoughtful. A real asset for this dealership! More

john poetnomo provides with good service to me. He is friendly and honest so make me feel comfortable and come back for services year after year He is friendly and honest so make me feel comfortable and come back for services year after year More

Been coming to this dealership for quite some time now. Dealt with John P. several times and he's one of the best. Dealt with John P. several times and he's one of the best. More