Mercedes-Benz Mississauga

I recently purchased a 2022 Certified Pre-Owned Mercedes GLE 350 from the Mercedes-Benz Mississauga dealership. My experience was mixed, and I believe it’s important to share this detailed account to help o GLE 350 from the Mercedes-Benz Mississauga dealership. My experience was mixed, and I believe it’s important to share this detailed account to help others make an informed decision. Initially, I inquired about a 2023 C300 in March and scheduled a test drive. On the day of my appointment, Sales Representative Igor was punctual, professional, and courteous. I test-drove the C300 but found that it did not meet my expectations. As I was leaving, Igor suggested I test drive a 2022 GLE350. This test drive was much more enjoyable, but the vehicle in question did not have a clean history. There was another GLE350 available with a clean Carfax, albeit at a higher price. After some negotiation, Pre-Owned Sales Manager Tony Ramundi accepted my offer, and we closed the deal on the spot. Tony also agreed to my request to delay the delivery by about a month, which I appreciated. I put down the deposit and was assured that all finance-related paperwork would be completed the same day, despite it being a Sunday afternoon, so I wouldn’t need to return until the car was ready for pickup. This seemed like a great convenience at the time. Finance Manager Mark Konderak was responsible for the paperwork. However, my interaction with him was highly disappointing. Initially, Mark cross-checked my data and informed me that I needed to wait for financing approval from a bank, as Mercedes Financing was unavailable for my chosen term. Around 6 PM, I was approved by a bank, and we proceeded with the paperwork. Mark explained the details and had me sign a number of documents before attempting to sell me an extended warranty, using personal anecdotes to persuade me. When I declined the additional offers, Mark became visibly agitated and impatient, even complaining about being hungry and wanting to go home. The situation worsened when we switched the finance plan from monthly to biweekly, resulting in a discrepancy in the numbers. Upon asking, Instead of providing a professional explanation, Mark's behaviour became condescending. Igor noted that Mark was rushing me and pointed it out to him, but Mark simply laughed and knocked on the table to urge me to hurry up, which was incredibly unprofessional and disrespectful. After some mental math, I figured out the discrepancy myself and signed the documents. It was around 8 PM by then, and I was eager to leave, but the entire encounter with Mark left a bad taste in my mouth. A month later, I returned to pick up my car and intended to confront Mark about his behaviour, but he was unavailable. During the pickup, Igor informed me that a small chip had been discovered in the windscreen during the final inspection, and the car couldn’t be sold with this defect. They had ordered a new windscreen and offered two options: take the car now and return for the repair or wait until it was fixed. Additionally, the car had not undergone the agreed-upon 40k service. I chose to take the car the same day and return for the windscreen replacement later. Despite this hiccup, Sales Specialist Robert Juskiewicz provided a detailed overview of the car and was very knowledgeable and courteous. Unfortunately, on the scheduled day, Igor was absent, and there was significant confusion and delay at the dealership before Tony apologized and arranged a rental car for me. Mark was again unavailable for me to address his prior conduct. Two days later, I was informed that my car was ready. I dropped off the rental and found that everything was in order with the GLE. Mark was still not present, so I couldn’t speak with him about his behaviour. In summary, while Tony, Igor, and Robert were excellent and professional, providing an overall positive experience, my interactions with Mark revealed a stark inconsistency in customer service. His unprofessional behaviour and lack of respect were distasteful and If you decide to buy from this dealership, I strongly recommend avoiding him More

Hands down, the best dealership in Canada! ! Very professional and courteous staff! I highly recommend dealing MB Mississauga!! ! Very professional and courteous staff! I highly recommend dealing MB Mississauga!! More

Service department is a total scam. I had a break in last september on my E450 convertible. They assigned for me a service advisor named vraj Patel. The insurance approved the seat repl I had a break in last september on my E450 convertible. They assigned for me a service advisor named vraj Patel. The insurance approved the seat replacement quote and gave them the green light to order it. After several emails since January and follow ups the service advisor finally answered me saying that the seat is on back order due to the car being brand new.this was the first red flag on this guy as I knew from insiders at the dealership that he never placed an order on the seat. Three weeks ago he called me a told me to bring the vehicle in as the seat has arrived. I took the vehicle in and 4 days later I received a message from him saying that it is ready for pickup. When I arrived to the service department I asked for him so that I can go over the repairs with him but I was told that he cannot see me as he is busy doing other work. I went to the front desk, paid the tax on the repairs which was around 1200$ so that she can give me the keys to inspect the car. I was very disappointed from the customer service and the way they treat people. The seat was never replaced they did 2 small patching that look awful and most of the scratches on the seat are still on it. It’s been 3 days that I call and every time the receptionist tell me that the manager is either too busy or he had left for the day. I have sent seat pictures to my sales rep and vraj asking them if they consider this repair acceptable but unfortunately due to the lack of professionalism no one even bothered to answer my emails. I wouldn’t recommend this dealership to anyone and I have informed my insurance about the scam that they did. More

I have been purchased two cars from this dealership in the last year and the service have been excellent. Would recommend for sure. the last year and the service have been excellent. Would recommend for sure. More

Mercedes-Benz Mississauga has a wonderful sales team & management staff. I have been dealing with MB for a long time and I will continue to work with them! management staff. I have been dealing with MB for a long time and I will continue to work with them! More

Dealt with Scott and it was incredible. Took the time to learn all our needs and gave such an incredible experience from start to finish! Took the time to learn all our needs and gave such an incredible experience from start to finish! More

This place is amazing, Chris Ryan in the service department is top notch! Highly recommend. department is top notch! Highly recommend. More

Ashraf is my sales consultant and I had been dealing with him for 10 yrs. Amazing service from him always. I always recommend him to my friends and family. him for 10 yrs. Amazing service from him always. I always recommend him to my friends and family. More

Best place to lease a car, I wasn’t expecting such great experience when I got my GLE! I’m going to refer my neighbour to see Nasir Mohamed for a GLE too! experience when I got my GLE! I’m going to refer my neighbour to see Nasir Mohamed for a GLE too! More

Great service from Chris Ryan and his team , keep up the great work. See for my next service. great work. See for my next service. More