Mercedes-Benz Mississauga

Service department is always so organized! Valentina is my advisor and it’s always stress free when I see her, drop my car, get done what it needs and never a hassle! Thank you to Valentina! G Valentina is my advisor and it’s always stress free when I see her, drop my car, get done what it needs and never a hassle! Thank you to Valentina! Great person to deal with! More

Valentina has been my service advisor for years! She’s efficient and always has my car done on time, she’s a pleasure to deal with over the years! You need a lot more like her! She’s efficient and always has my car done on time, she’s a pleasure to deal with over the years! You need a lot more like her! More

Tina is the best service advisor at Mississauga! If you want reliable and trustworthy she’s your go too! If you want reliable and trustworthy she’s your go too! More

I purchased a GLK 350 in April, 2017. The service has always been excellent! My visit in April, 2025 was for an oil change & brakes checked during the tire swap. Vraj Patel (Advisor) The service has always been excellent! My visit in April, 2025 was for an oil change & brakes checked during the tire swap. Vraj Patel (Advisor) patiently explained in great detail observations & future possible recommendations. He is definitely an asset to the Dealership with his focus and knowledge. Pamela Johannson More

As you can see from my business review history, I typically avoid leaving negative reviews, but I feel compelled to share my recent experience with this dealership. On January 16th, after returnin typically avoid leaving negative reviews, but I feel compelled to share my recent experience with this dealership. On January 16th, after returning from a holiday, I found my 2021 MB GLE unable to start in Pearson's underground parking. After a long flight, it was late in the evening, and with our 18-month-old baby and cold temperatures, we decided to book a hotel and address the issue the next morning. After researching nearby dealerships, I had the vehicle towed to MB Mississauga on January 17th. I was greeted by Steve Sansarran, who was great to work with. He understood my concerns and started diagnostics right away. Around lunchtime, he informed me that the 48-volt lithium battery had failed, which caused the starting issue. My vehicle was just over 5,000 km out of warranty, and the replacement battery would cost just under $4,000.00. Since my family was stranded, I reluctantly approved the repair. Later that day, Steve informed me the vehicle was ready. He was able to offer a discount on the battery and mentioned that they had performed a computer update on the car. While I was frustrated with the costly repair, I was glad to get my family home. Once I returned home and parked the vehicle in the garage, I noticed the fan was running, which seemed unusual. I contacted Steve the next morning, and he explained that they had specifically updated the vehicle's fan system but assured me it shouldn’t run for longer than 60 seconds. Given the distance to Mississauga, I took the vehicle to MB London for further evaluation. When I booked the appointment, the scheduler mentioned that while reviewing my concerns, they would also address any open recalls on the vehicle. I was surprised, as my vehicle had just been serviced at MB Mississauga. The scheduler told me one of the recalls was related to a ground issue with the 48-volt battery. After spending $4,000.00 on the replacement, I was concerned and awaited more information. At MB London, I was informed that the vehicle was operating as it should and that the fan running longer was due to the engine's heat output. However, I had to pay for a diagnostic at MB London to confirm something that the advisor at Mississauga should have known. Additionally, I was told that the recalls had been addressed during my visit. My concerns about the 48-volt battery grew. Although the work had been completed, I will never know if the battery truly needed replacement. More troubling is that I was never informed about the open recalls, including the one related to the battery. It feels like I was sold a $4,000.00 battery without being given the full picture. I've reached out to MB Canada, and they told me that MB Mississauga claims the battery was properly grounded and showed no signs of arching. If this was the case, why wasn’t the recall communicated and closed properly? This could have resolved all my doubts. For anyone considering this dealership, I advise caution and recommend getting a second opinion. I hope this serves as a learning experience for the dealership about the importance of communication and following proper procedures—something I experienced at another MB dealership. Recalls should be addressed when a vehicle is in for service, or at the very least, communicated to the customer. This situation could have been avoided, and while I’ll never know the full story, I will always wonder. More

On Jan 10 ,I took my car in to put in a new battery and ended up paying $ 1,000 plus for an extra diagnostic test that was at all unnecessary , just to make extra bucks . The problem was very clear : a dea ended up paying $ 1,000 plus for an extra diagnostic test that was at all unnecessary , just to make extra bucks . The problem was very clear : a dead battery and I kept saying that . However, a new employee at the service desk added this service he said “ to be sure” !! When your car battery is dead you know it and don’t need a diagnostic test that cost a few hundred bucks !. I had been going there for 11 years ; now I have to think twice before I go back in the future . The few extra hundreds you made me pay would for sure affect the trust I had in you and that will cost you what was once a loyal customer. More

I went to this dealership bc of the service B. The service advisor name Young was very rude and not professional. When I was waiting in the lounge, instead of coming over he called and said, "Do I The service advisor name Young was very rude and not professional. When I was waiting in the lounge, instead of coming over he called and said, "Do I need to be there?" I told him yes, and he showed up and just showed numbers, got our signature, and walked away. He did not fully explain how long the process or anything. When we went to pick up the car, no body directed us where exactly car was parked. We have to walk around to find it. I was not expecting lot from service advisor but not this kind of treatment. More

I recently purchased a Mercedes GLE 450 from Mavis Missisauga Mercedes , and I’m extremely disappointed. The rear camera makes a persistent noise while driving—a known issue the dealership failed to d Missisauga Mercedes , and I’m extremely disappointed. The rear camera makes a persistent noise while driving—a known issue the dealership failed to disclose during the road test. This lack of transparency is unacceptable. I trusted Mercedes-Benz for quality and honesty, but this experience has left me questioning both. Hoping Mercedes addresses this properly. More

Every time I drop in for service, the response to what i need is always perfect. Thank you for all you do , Special thanks to Claudio (Service Mgr). need is always perfect. Thank you for all you do , Special thanks to Claudio (Service Mgr). More

I was just at the Mercedes Benz in Mavis for car service and one of the girl in customer service talk to me and I didn’t realize that I have to pay because my service package for my lease is over so I say I and one of the girl in customer service talk to me and I didn’t realize that I have to pay because my service package for my lease is over so I say I didn’t prepare that I have to pay so please cancel the service and check my tires because it’s say something about the pressure. She look at me like “really” and said ok you can go talk to one of the guy and then ripping off the paper that have my car information and price that she just told me in front of me ! That’s so rules! More