Mercedes-Benz Mississauga

MB-Mississauga provides the best service experience bar none. From the moment I drop my vehicle off, to pick up, the whole process is seamless. Thank you Paulo for providing the outstanding customer servic none. From the moment I drop my vehicle off, to pick up, the whole process is seamless. Thank you Paulo for providing the outstanding customer service. More

The service is always great. I appreciate Paulo's professionalism and attention to detail. Keep up the great work! I appreciate Paulo's professionalism and attention to detail. Keep up the great work! More

Service department is always so organized! Valentina is my advisor and it’s always stress free when I see her, drop my car, get done what it needs and never a hassle! Thank you to Valentina! G Valentina is my advisor and it’s always stress free when I see her, drop my car, get done what it needs and never a hassle! Thank you to Valentina! Great person to deal with! More

Valentina has been my service advisor for years! She’s efficient and always has my car done on time, she’s a pleasure to deal with over the years! You need a lot more like her! She’s efficient and always has my car done on time, she’s a pleasure to deal with over the years! You need a lot more like her! More

Tina is the best service advisor at Mississauga! If you want reliable and trustworthy she’s your go too! If you want reliable and trustworthy she’s your go too! More

Valentina is best advisor to deal with! Always keep my cost down and gives my car what it needs! Thank you! Always keep my cost down and gives my car what it needs! Thank you! More

Paulo does a great job of keeping me up to date when my Sprinters are in for service, and ensures my Sprinters are in and out in a timely manner. This is especially important when running a business as tim Sprinters are in for service, and ensures my Sprinters are in and out in a timely manner. This is especially important when running a business as time is money! More

Tina the most helpful advisor and has been a constant presence at the store! Thank you for all your help ! presence at the store! Thank you for all your help ! More

I purchased a GLK 350 in April, 2017. The service has always been excellent! My visit in April, 2025 was for an oil change & brakes checked during the tire swap. Vraj Patel (Advisor) The service has always been excellent! My visit in April, 2025 was for an oil change & brakes checked during the tire swap. Vraj Patel (Advisor) patiently explained in great detail observations & future possible recommendations. He is definitely an asset to the Dealership with his focus and knowledge. Pamela Johannson More

As you can see from my business review history, I typically avoid leaving negative reviews, but I feel compelled to share my recent experience with this dealership. On January 16th, after returnin typically avoid leaving negative reviews, but I feel compelled to share my recent experience with this dealership. On January 16th, after returning from a holiday, I found my 2021 MB GLE unable to start in Pearson's underground parking. After a long flight, it was late in the evening, and with our 18-month-old baby and cold temperatures, we decided to book a hotel and address the issue the next morning. After researching nearby dealerships, I had the vehicle towed to MB Mississauga on January 17th. I was greeted by Steve Sansarran, who was great to work with. He understood my concerns and started diagnostics right away. Around lunchtime, he informed me that the 48-volt lithium battery had failed, which caused the starting issue. My vehicle was just over 5,000 km out of warranty, and the replacement battery would cost just under $4,000.00. Since my family was stranded, I reluctantly approved the repair. Later that day, Steve informed me the vehicle was ready. He was able to offer a discount on the battery and mentioned that they had performed a computer update on the car. While I was frustrated with the costly repair, I was glad to get my family home. Once I returned home and parked the vehicle in the garage, I noticed the fan was running, which seemed unusual. I contacted Steve the next morning, and he explained that they had specifically updated the vehicle's fan system but assured me it shouldn’t run for longer than 60 seconds. Given the distance to Mississauga, I took the vehicle to MB London for further evaluation. When I booked the appointment, the scheduler mentioned that while reviewing my concerns, they would also address any open recalls on the vehicle. I was surprised, as my vehicle had just been serviced at MB Mississauga. The scheduler told me one of the recalls was related to a ground issue with the 48-volt battery. After spending $4,000.00 on the replacement, I was concerned and awaited more information. At MB London, I was informed that the vehicle was operating as it should and that the fan running longer was due to the engine's heat output. However, I had to pay for a diagnostic at MB London to confirm something that the advisor at Mississauga should have known. Additionally, I was told that the recalls had been addressed during my visit. My concerns about the 48-volt battery grew. Although the work had been completed, I will never know if the battery truly needed replacement. More troubling is that I was never informed about the open recalls, including the one related to the battery. It feels like I was sold a $4,000.00 battery without being given the full picture. I've reached out to MB Canada, and they told me that MB Mississauga claims the battery was properly grounded and showed no signs of arching. If this was the case, why wasn’t the recall communicated and closed properly? This could have resolved all my doubts. For anyone considering this dealership, I advise caution and recommend getting a second opinion. I hope this serves as a learning experience for the dealership about the importance of communication and following proper procedures—something I experienced at another MB dealership. Recalls should be addressed when a vehicle is in for service, or at the very least, communicated to the customer. This situation could have been avoided, and while I’ll never know the full story, I will always wonder. More