Mercedes-Benz Midtown

Under new ownership by Zanchin Group, this dealership, formerly under Mercedes Benz Canada, has undergone a drastic change. The aggressive and intimidating tactics employed by their staff to collect perso formerly under Mercedes Benz Canada, has undergone a drastic change. The aggressive and intimidating tactics employed by their staff to collect personal information, including biometrics and driver's license details, raise serious concerns. When questioned about the legality, their response is nonchalant, stating they follow Zanchin Group's directives, seemingly indifferent to legal constraints. The extent of this invasive data collection raises questions about its necessity and legality. More

Had my car serviced last week with Mert Senkalayci, he is very proficient and efficient. He takes the time to listen to my concerns and performs great work. Would highly recommend him. Thank You. Stephani very proficient and efficient. He takes the time to listen to my concerns and performs great work. Would highly recommend him. Thank You. Stephanie K More

hi i wanna review to Mert he is the best guy i met from service department helped me a lot thank you service department helped me a lot thank you More

I sent my 2012 ML550 to the Midtown Mercedes dealership for annual maintenance service on Saturday. I dropped the car at the dealership at 8:30 am, after that I asked the front desk to book me a ride to my for annual maintenance service on Saturday. I dropped the car at the dealership at 8:30 am, after that I asked the front desk to book me a ride to my home. Jack Kassabian is my service advisor. We chat briefly about the service. Nobody had mentioned anything wrong with my car while I was waiting in the lobby. The cab arrived and I was sent home. At 9:05 am, I was already at home and Jack texted me a message saying windows are not working properly on the driver's side. I am not very surprised or concerned about it. At 1 pm, I received a text message saying my car is ready for pickup. So I took a cab to the dealership to pick up my car. After I paid the service bill and got the key and was about to drive my car home, I noticed that none of the windows are working, I couldn't roll up/down. All of the power seat buttons are not functional EITHER. I reported the issue to Jack. But he said the problems were already there before the service. Of course, I disagreed with him. This is our daily family car. Both the windows and power seats were working properly. My wife and I have no issues driving the car before the service. Now the car is unsafe to drive and in undrivable condition. I escalated the matter to the duty manager Mert Senkalayci and talked about it, surprisingly he said if I don't pay to fix the problem, he let me take the key and go home. How can he do that to a customer knowing that the car is now unsafe and is dangerous to drive? He was rude and unprofessional throughout our conversation. The only he wanted to do is to push all the problems back to the customer and let them pay. My experience with MB today is so BAD, BAD, BAD..... and it ruined my weekend as well. I had been waiting at the dealership for 3 hours without lunch. I've been servicing my car at your dealership every year since I bought it and I never experienced such bad service like this. Finally, I gave up and rent a car to get home. More

Greatest experience with Mr. Meysam ZoeiAt Mercedes Benz Greatest experience with Mr. Meysam Zoei At Mercedes Benz Thornhill, All honesty, integrity, best deal Greatest experience with Mr. Meysam Zoei At Mercedes Benz Thornhill, All honesty, integrity, best deal More

Excellent service and experience with Eric S purchasing a used certified car that is great! used certified car that is great! More

I had my GLK in for service at Midtown and took a rental car. My adviser let me know it was ready, unfortunately I lost track of time and when realized my house keys were still on GLK ring it was almost 6pm car. My adviser let me know it was ready, unfortunately I lost track of time and when realized my house keys were still on GLK ring it was almost 6pm. Closing Time. Made it there just after 6 and caught the last service adviser Mert, who was on his way out the door. He was kind enough to at least grab my keys but then also made sure i was able to pay for and pick my car so the rental could be returned same day. Thanks very much Mert. What a great team at Midtown! More