Mercedes-Benz Markham

1 month wait for service, lack of communication Took a month to schedule a service appointment to check the engine light. After leaving the car with the service department in the morning at 9:30am, Took a month to schedule a service appointment to check the engine light. After leaving the car with the service department in the morning at 9:30am, the service manager made no intent to contact me to tell me about the progress, and I had to repeatedly call them to check on the status (1pm, 3:30pm), only to find out that my car is "still" in the queue at 3:30pm for being looked at, and I had to ask them for a loaner car after finding out myself that my car will have to stay with them overnight. I think the service manager was very irresponsible and should've communicated with me much sooner. Overall, it was a terrible experience. 1. If you don't have the capacity to service that many cars, don't schedule it, I can't believe leaving my car in the morning and i'm still 7-8 cars behind, according to the service manager. 2. If there will be delay, please be active in letting your customer know that there will be delay. Am I supposed to wait at home all day only to find out my car will need to stay with them overnight at the end of the day? More

Great Buying experience Andy was quick and easy to deal with. no back and forth negotiation, straight to the point and highest value for our trade-in. Thanks Andy was quick and easy to deal with. no back and forth negotiation, straight to the point and highest value for our trade-in. Thanks More

30 day wait times for service work is unacceptable! I love Mercedes vehicles for comfort and style but It is clear they have a problem with capacity to serve their customers. It took me a month to get a I love Mercedes vehicles for comfort and style but It is clear they have a problem with capacity to serve their customers. It took me a month to get an appointment for a basic service appointment. A month to change your oil? Tell me of any business who makes you wait a month for service and you take it?This is normal operating practice to them and clearly a method of not building more dealerships to keep profits high. I found the same experience in multiple Mercedes dealerships across the GTA- all booking 30 days out. . It is just pain unacceptable to think that this is the normal way to treat a customer. Well not me anymore ! I will no longer wait for service and have now booked my B service appointment with a good quality independent business. I booked a service appointment within 3 days. I will also choose my next vehicle more carefully next time. More

Amazing sales team If you want go buy a car with confidence and be given all the information you need to know about your Mercedes. This is definitely the best dealership If you want go buy a car with confidence and be given all the information you need to know about your Mercedes. This is definitely the best dealership to go to. Ask for Tommy yu or his manager Aren they will take care of you and you won’t regret it. More

Good stuff At first there were problems with me buying a car from this place. However, after speaking with the right people, those problems wetter gone. Thanks! At first there were problems with me buying a car from this place. However, after speaking with the right people, those problems wetter gone. Thanks! More

Best Customer Service I would like to thank Charlie Lai for his continuous hard work and exceptional customer service he has been providing me and my family for the past 5 I would like to thank Charlie Lai for his continuous hard work and exceptional customer service he has been providing me and my family for the past 5 years. We have purchased a C350, A GLK250, and a C300, and are happy to date. Thank you to the entire team at this dealership , especially Charlie for his hard work and dedication . More

Horrendous dealership even for a repeat customer!!! Can I pick 0 star for this dealership? We have purchased 2 cars from this dealership starting with a 2009 B200, then a 2012 C300, all under my wife's Can I pick 0 star for this dealership? We have purchased 2 cars from this dealership starting with a 2009 B200, then a 2012 C300, all under my wife's name. With growing family needs of a 7 seater, we decided to look at the GLS450. I went to MB Markham (about 4 months ago), and was greeted by a sales person (forgot his name), told him I wanted to look at the GLS, and his immediate response was, the car will have zero discount, and a 6 mths or longer wait. I told him we can wait and I knew it's a popular model and we're not in a hurry. We proceeded up to his cubicle upstair, sat down and he pulled up my wife's file to verify then he said the car is popular and there are few questions he had to fill out on a checklist from Mercedes Canada - main points are: 1. Customer has a 2012 or higher luxury vehicle to trade in? 2. Customer is driving a late model luxury vehicle? 3. Customer is a current Mercedes owner? 4. Customer must lease or finance the vehicle We had a 2012 C300 but we returned it last year and leased a BMW instead, so that didn't count. I am currently driving a Volvo XC70, but I was going to sell it myself to get higher value and I have the time to do so, so that didn't count either. Then the sales asked me how much is my house worth, and how much do I make (which he said I'm qualified for!) He kept saying because there are lots of exporters and they need to prevent those to purchase the vehicle. The worst was, he then show me the purchase agreement and I found out he added a couple of packages (paint and fabric protection, and maintenance service package) on top of the car cost. I said, aren't these supposed to be sold to me by your business manager after the deal is done? He said they are mendatory as they are trying to prevent exporters. At this point, I said no, I will not trade-in my car to you because I don't want to lose money on trade, and I will not take the paint protection package as I am intended to own the car, I will however consider the maintenance package as it might be useful to me. I was then told that the dealership will not sell me the car! The fact that I was forced to trade-in my current car, and forced to buy additional packages is totally unacceptable. I left the dealership very upset to say the least! I wrote to Mercedes Canada to clarify and voice my frustrustion, and answers I received was absolutely not satisfactory, they wrote: "As you may be aware, Mercedes-Benz dealers are responsible for their day-to-day business operations with respect to sales issues. The GLS450 is a model that is in high demand worldwide, and to make sure that our inventory of GLS450s are available for Canadian customers, most of our dealers have established specific sales policies to help prevent exportation of these vehicles." I wrote back and asked if Mercedes Canada is encouraging their dealerships to overcharge customer on a popular model, and if the "checklist" is from corporate headoffice, they wrote back: "These measures were implemented by the Toronto Retail Group, which manages all of our corporately owned dealerships in the greater Toronto area. We support the efforts of our dealers to do their best to ensure these vehicles remain in Canada." - Again, deferring responsibility to Toronto Retail Group! Guess what Mercedes, I went to Volvo, they gave me good value for my trade-in, and treated me with respect as a loyal customer, I purchased a XC90 and remain a happy Volvo customer! If this is how the dealership and Mercedes corporate treat their customers, then you can take my name off of all your mailing/customer list, as I will never set foot in this dealership, and Mercedes will be out of my choice of any future vehicle consideration, and I won't hesitate to share my experience with anyone who's interested to purchase a Mercedes. More

Ray Lam is an exemplary Sales Representative My husband and I had decided to buy a Mercedes Benz E model to celebrate our retirement and wedding anniversary. Since we live close to Pickering, we My husband and I had decided to buy a Mercedes Benz E model to celebrate our retirement and wedding anniversary. Since we live close to Pickering, we were going to go to the dealership in Durham. However, a mutual friend let Ray Lam know about our intentions; and it is due to his amazing attributes - very respectful and persuasive - "just give me a chance to show you one of our cars that are on promotion; I would be happy to drive it to wherever you are?" that we ended up in your showroom. Ray was professional, knowledgeable, not pushy but persuasive and in two hours he was able to convince us that buying the Mercedes E 400 would be a wise decision; so we did! And, what is equally important, we continue to be happy with the purchase and feel that we can call on Ray with any questions we may have about the car. Ray is one of those rare employees who come across as honest, authentic, and someone who has your best interests at heart - qualities which will persuade a potential buyer to make a commitment. Congratulations on having such an exemplary member on your Team! More

Poor Sales Service. Poor Customer Treatment Do you want to have poor buying experience while trying to buy a 90K SUV? Yes, go to MB Markham corporate store. No customer service and no sales pers Do you want to have poor buying experience while trying to buy a 90K SUV? Yes, go to MB Markham corporate store. No customer service and no sales person available on a Saturday afternoon. Tells me to make an appointment. How about trying to help make an appointment useless greeter lady with the ugly scarf. Going to MB store at the city named after a tree. Ciao MB Markham. You stink. More

disrespectful with no manners hello all, just be advised if you want to get disrespected or greeted by people with no manners at all go to mercedes markham. So i had a issue with m hello all, just be advised if you want to get disrespected or greeted by people with no manners at all go to mercedes markham. So i had a issue with my c300 ,so i went to mercedes markham,to talk to someone about it. first of all they dont know how to greet a person there in no how are you or anything just how can i help you. It just seems like all robots in there.and then i had the honor to deal with the service adviser Peter which disrespected me and was not helpful at all. Talking about something which has nothing to do with my cars issue and when you show him you know your cars . and tell him what the issue is he just walks away and pretends to be busy somewhere. And if you want to complain about Peter nobody cares no body listens. then wanted to provide my with a phone number which never happened. eventually after waiting a hour for someone to take care of my issue i wanted to walk out then a adviser names Sammi was very helpful and friendly, the only professional in that sh**hole. I moved from germany to canada and i was always driving a benz from my first car with 18 till now 4 cars later.In germany they are actually care about the customer and his needs and even go out of there way to help. The Markham made me really realize ince 2012 mercedes does not care about customer service and safety. The fact that Mercedes never made a recall for the very known issue with the EIS (ignition switch) which most of the 2008-2012 models have, showed me and the takata airbag thing. they let you drive with a dangerous maybe even deadly airbag drive around until the parts arrive,with the response that there was never a deadly incident in a mercedes related to that. LIKE REALLY!! what does it help me when im dead and they start giving loaners then. BMW does it and some other major car makers.so why not Mercedes. they should replace the Mercedes Star with a hole. Never Benz again More