Mercedes-Benz London - Service Centre

First experience with Mercedes This was our first experience with Mercedes and we had not heard good things about this location, however our experience could not have been more posi This was our first experience with Mercedes and we had not heard good things about this location, however our experience could not have been more positive. The staff were very friendly and even though we did not buy our Mercedes at this location we were treated as though we had. Would not hesitate to purchase from this location. More

Absolutely the BEST SERVICE! I was driving down a remote part of highway 402 when the car suddenly went dead. Not knowing what to do, I phoned Mercedes Benz London for assistance. I was driving down a remote part of highway 402 when the car suddenly went dead. Not knowing what to do, I phoned Mercedes Benz London for assistance. Andrew from the service department responded to my plight and immediately dispatched a tow truck to pick up the car. As I pondering how to taxi myself home, another call from Andrew arrived. He was unable to secure a loaner car ( I was not expecting this!) but was able to set me up with with a new 2019 c300 that I could use until my car was repaired. All I had to do was hitch a ride with the tow truck operator and pick it up at the dealership! This sure beats me running around looking for a rental car. Once my car was repaired ( the fan belt blew apart) the good people at Mercedes Benz delivered my car to where I was working, over 100 kilometers away! Talk about being treated like royalty! I have dealt with many different car dealerships over the decades and NEVER had such incredible service like this!Also, during this experience Andrew kept me updated through text messages on what is happening to the car. Highly appreciated.Thank you Mercedes Benz and Andrew for going the extra mile in helping me. After chatting with my co workers about my experience, two of them are considering a Mercedes, one of them is going to the dealership to test drive one and is seriously considering one. More

Excellent experience on the purchase of my new car Charbel was excellent to deal with and made things happen! Came in for a service visit and left with a new car :) Really enjoying my new GLC 300. Charbel was excellent to deal with and made things happen! Came in for a service visit and left with a new car :) Really enjoying my new GLC 300. More

Radar Sensor Repair A few weeks ago I was having blind spot assist issues and noticed the sensor hanging so I called Mike and he was able to get me in quickly and have it A few weeks ago I was having blind spot assist issues and noticed the sensor hanging so I called Mike and he was able to get me in quickly and have it fixed the same day with no hassle. Blind spot assist works perfectly now. I can honestly say in the 5+ years of owning a Benz I have never once had any complaints with the service department and I have never had any negative experiences with them! More

Outstanding Service The Team at Mercedes Benz London always go above & beyond to provide outstanding service. Always a pleasure to deal with Mike Maric who makes the enti The Team at Mercedes Benz London always go above & beyond to provide outstanding service. Always a pleasure to deal with Mike Maric who makes the entire process smooth. More

Excellent Service The service experience is always a good one. Mike is always very helpful and professional. The waiting room is comfortable and the coffee is good! The service experience is always a good one. Mike is always very helpful and professional. The waiting room is comfortable and the coffee is good! More

Purchase and install new summer tires Mike makes sure that he points out any needs we have for our 2 vehicles. He explains our requirements in a way we always understand so we can make an Mike makes sure that he points out any needs we have for our 2 vehicles. He explains our requirements in a way we always understand so we can make an imformed decision. Appointments are made to suit our schedule and he always offers us a drive home and pickup. We have confidence in Mike and feel comfortable dealing with him for all our needs. We find our dealings with all your staff are very friendly. More

Sprinter Motor Home Our new 2017 Sprinter based motorhome, had a check engine light come on, days before we were leaving to go south for a vacation. We had no appointmen Our new 2017 Sprinter based motorhome, had a check engine light come on, days before we were leaving to go south for a vacation. We had no appointment, had not even been to MB London for service yet. We showed up unscheduled Monday morning, needing help. They were most helpful, able to squeeze us into their full schedule, diagnosed and corrected the issue. We are very grateful and will definitely be back for future service here. The lounge was comfortable, clean and well stocked. Thank again, George & Marsha (Sarnia) More

comfortable experience I am new to the car service experience and Mike gave a detailed and thorough explanation of service and anticipated cost. Also great transportation pr I am new to the car service experience and Mike gave a detailed and thorough explanation of service and anticipated cost. Also great transportation provided. More