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90 Reviews of Mercedes-Benz London - Service Centre
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May 06, 2024
5 to a 1. At first, I was impressed with the customer service at this establishment. However, my experience took a nosedive when I was charged for two hours of At first, I was impressed with the customer service at this establishment. However, my experience took a nosedive when I was charged for two hours of diagnostic time without any actual diagnostic work being done. I was told to "monitor it" and bring it back each time. It's disappointing to see such questionable billing practices overshadow what initially seemed like good service. More
by jallen11
Employees Worked With
September 28, 2023
Brought my car in because the ESL failed. They said the part would take 2-3 weeks to come in. Started calling for an update towards week 3 and kept getting told someone would call me back. Th They said the part would take 2-3 weeks to come in. Started calling for an update towards week 3 and kept getting told someone would call me back. They didn’t. Eventually I got told the part is so back ordered, they don’t have an estimate for when it’ll show up. After lots of angry phone calls, I got Mercedes Canada headquarters to admit people have been waiting for this part for over 8 months. I understand back orders, covid, geopolitical conflicts impact shipping times, but it’s called expectation management. You KNEW when I brought it in that this issue existed. You KNEW I wouldn’t get my car back in 3 weeks. Don’t hide behind some policy that says you have to quote 3 weeks and you know people have been waiting almost a YEAR. You LIED. Every step was a lie, you knew it, and don’t want to admit it. Don’t buy a Benz from this dealership. They’ll only screw you over. More
by Djst4tik
April 24, 2023
Complained about a leaky coolant hose and even took a picture for a year was told that was completely normal. FINALLY HAD IT REPAIRED RECENT SERVICE. I did have a re occurring check engine light when I a picture for a year was told that was completely normal. FINALLY HAD IT REPAIRED RECENT SERVICE. I did have a re occurring check engine light when I asked if my repairs were related to my coolant hose and air intake hose that was replaced was told yes that was why I had check engine light on . I didn’t even make 10 minutes down the road to have light come on again , I returned making the hour trip back home once again without my car to find our they think it’s related to my emissions repair that was in the recent settlement required for the diesel settlement(which I have yet to see any cheques as of today) Since the parts are coming from Germany I now have no car for up to 10 business days or longer. To top it off not only did they lie about coolant leak being normal My paperwork indicates that check engine was never rectified and they with look into it further in future if problems persist. I was not told this at I picked up my keys and paid my bill. Maybe because I have an older SUV they no longer car about giving basic service. We have purchased 2 G wagons , ml320 and my Gl. Never have I have been so insulted in a dealership that claims luxury service More
by Joanne
August 29, 2022
I have continued to enjoy great service from Mercedes-Benz London. I drive an older GL-Class which requires attention often. I find that I’m a frequent visitor and the parts have to be imported Mercedes-Benz London. I drive an older GL-Class which requires attention often. I find that I’m a frequent visitor and the parts have to be imported from Germany. Andrew at the service desk and Markus, the service manager have been of great help. Lately I find Markus is the one booking my vehicle in……appreciated!! Since I told them that I do not wish to trade my vehicle I find that I no longer get suggestions relating to trading. I appreciate the 15% discount that Mercedes-Benz extends to owners who love their older vehicles. I like my vehicle because it is heavy, really great on the highway, great 7 seater size and uses diesel. My friends call it the beast. I’m a proud owner of the beast and I will keep it for many years to come. I thank the auto mechanics at Mercedes-Benz who are able to do diagnostics and identify exactly what is wrong with my vehicle. Then they are able to fix the problem. I plan to keep the beast for as long as the Mercedes-Benz auto mechanics can fix it. I will probably end up being renamed vintage beast owner. Keep being awesome Mercedes-Benz London team👏👍. Lucy Jeffrey President and CEO The Entrepreneur Nation . More
by Lucy Jeffrey
June 20, 2022
This dealership delivers a consistent world class brand experience. They are customer centric and do absolutely everything to take care of me and my vehicle. I recently had a flat and Tony not only answere experience. They are customer centric and do absolutely everything to take care of me and my vehicle. I recently had a flat and Tony not only answered my text on a weekend but arranged for my vehicle to be picked up serviced and dropped back to me by end of day Monday. Their service and care will keep me as a customer for life. More
by ldietz
Employees Worked With
July 04, 2021
From buying to servicing Tony, Jackie, and Katrina have been exceptionally responsive, resourceful, accountable, and approachable. Thank you for being who you are and the quality you bring to Mercedes-Benz been exceptionally responsive, resourceful, accountable, and approachable. Thank you for being who you are and the quality you bring to Mercedes-Benz London More
by SBrown
June 17, 2021
First time service, last time customer! Vehicle came back worse than it went in! Put a hose clamp on and stopped looking at it! Despicable back worse than it went in! Put a hose clamp on and stopped looking at it! Despicable More
by Dissatisfied
Employees Worked With
May 04, 2021
Personable, efficient, and attentive. These words encompass my service experience with Jessica. Jessica’s customer care was impeccable. Her attention to detail and pleasant manner made my experience encompass my service experience with Jessica. Jessica’s customer care was impeccable. Her attention to detail and pleasant manner made my experience with Mercedes-Benz London’s service department flawless. Thank you! More
by Franklin Porter
Employees Worked With
October 16, 2020
I was impressed with the level of impeccable customer service from Jessica Sampson. Very appreciative with the work done on my car -excellent, reliable mechanics! Thank you for providing safe, fast, c service from Jessica Sampson. Very appreciative with the work done on my car -excellent, reliable mechanics! Thank you for providing safe, fast, courtesy service to your customers! Highly recommended! More
by Daniella
Employees Worked With
September 30, 2020
The call centre had booked me for 9:30 AM to change an airbag recall. Once I arrived Andrew informed me that I had to drop off my vehicle for the day. I live in Hamilton Ontario. This was not told to me b airbag recall. Once I arrived Andrew informed me that I had to drop off my vehicle for the day. I live in Hamilton Ontario. This was not told to me by the call center. I explained to Andrew that my little dog was in my car waiting for me at the Can-Am RV dealership. He made some calls and I was out of the dealership within 45 minutes. I was very impressed that he handled the situation which was the call centre’s fault. Thank you Andrew Kay. PLEASE INFORM CALL CENTRE TO LET CUSTOMERS KNOW THAT VÉHICULES WILL BE DROPPED OFF FOR THE DAY!!! More
by galettepc
Employees Worked With
