Mercedes-Benz Heritage Valley

Excellent service, friendly staff, smooth car buying process, and very fair pricing. Highly recommended dealership! process, and very fair pricing. Highly recommended dealership! More

Bought a new car. Ian Wong was amazing! When looking again for a car I will give Heritage Mercedes first try! Great service! Ian Wong was amazing! When looking again for a car I will give Heritage Mercedes first try! Great service! More

After completing a Service B on my vehicle at the end of June, around mid August the AdBlue marker came on, then the engine light. Booked an appointment to drop it in for checkup & it was determined it was June, around mid August the AdBlue marker came on, then the engine light. Booked an appointment to drop it in for checkup & it was determined it was missing 24 litres of AdBlue additive. Initially they wanted to charge me for it & as we discussed further, they realized the AdBlue was not filled during the Service B appointment. This is not the first time I’ve had issues with services at Mercedes dealerships, and it seems blatant neglect. I’ve been completely frustrated every time I take my vehicle for a service & wonder if things are actually getting fixed or furthering the problems. More

Service was completed three days late. Car had greasy fingerprints all over. Poor communication. Not impressed Car had greasy fingerprints all over. Poor communication. Not impressed More

Very professional. Was a great process with zero pressure. Nice touch with a ribbon picture at the end. Was a great process with zero pressure. Nice touch with a ribbon picture at the end. More

Completely redeemed themselves from the last time I did business with them! Last time was uphauling... but I see they have completely overhauled their service team and this time they treated me right. Ther business with them! Last time was uphauling... but I see they have completely overhauled their service team and this time they treated me right. Theres no way to truly express my gratitude! Great job! More

The building itself was very impressive and Ian was attentive, polite and very friendly. It was a great experience and I got a great deal. Thank you. attentive, polite and very friendly. It was a great experience and I got a great deal. Thank you. More

Everyone was super friendly and helpful, especially Kevin N. The experience of buying a new car with Mercedes-Benz Heritage Valley team was the best ever! N. The experience of buying a new car with Mercedes-Benz Heritage Valley team was the best ever! More

Frequently turn to service to fix my dash screen . ( black out, frozen, non compatible map version) been in shop at least 5 times in 3 years . The solution: software updates. Unfortunatly it does not ( black out, frozen, non compatible map version) been in shop at least 5 times in 3 years . The solution: software updates. Unfortunatly it does not last very long until.i have to go back again. Nobody can come up with a better fix( replace the screen) . I've been a customer from the last 15 years ( different merc models) but service quality seams to be on a down slope. More

Breakdown in communication, they apologized and reduced invoice $1,300.00, excellent customer service overall. invoice $1,300.00, excellent customer service overall. More