Mercedes-Benz Heritage Valley

Great help with an enroute problem. Got us repaired and back on the road in great time! Got us repaired and back on the road in great time! More

I bought my car about three months ago, and the trunk floor collapsed. Unfortunately, neither the Mercedes warranty nor the extended warranty I purchased covers this issue. The cardboard piece that serve floor collapsed. Unfortunately, neither the Mercedes warranty nor the extended warranty I purchased covers this issue. The cardboard piece that serves as the flooring for the trunk costs $700 to replace. I have never experienced this problem with any of my previous cars. How is this not a manufacturer’s issue? I would like an explanation of how this could happen unless it is due to poor design or if the trunk was damaged before I purchased the car. Either way, I believe that the dealer or Mercedes-Benz should take responsibility for this situation. This is how you lose the trust of your customers. More

Really good customer experience. Kevin Ngu was very professional and supportive all through. Nice experience at this dealership Kevin Ngu was very professional and supportive all through. Nice experience at this dealership More

Great service with great service personnel. Have always used their service! Always takes time to explain what's going on with the service provided. Have always used their service! Always takes time to explain what's going on with the service provided. More

It actually was the first time I got my car back after service at a Mercedes dealership and it was not cleaned, other dealers I’ve dealt with in past detail my car. Was not impressed that the service tech service at a Mercedes dealership and it was not cleaned, other dealers I’ve dealt with in past detail my car. Was not impressed that the service tech left the plastic on seat that I had to remove and dispose of.. More

Very accommodating and very efficient. Good service with very good charges. respectful and also very receptive. Good service with very good charges. respectful and also very receptive. More

Ryan is thorough, friendly, knowledgeable, and meets my needs when servicing the vehicle and expected time needs when servicing the vehicle and expected time More

Scheduling the maintenance on my GLB was easy with the service technician demonstrating respect for my time, completing the service work was on time with no issues after receiving the vehicle back. service technician demonstrating respect for my time, completing the service work was on time with no issues after receiving the vehicle back. More

Best dealer ship in Edmonton . Service is beyond expectations and Ryan Bowie is our best advisor. Maybe will come back for the new car. Thank you Ryan!!! Service is beyond expectations and Ryan Bowie is our best advisor. Maybe will come back for the new car. Thank you Ryan!!! More

Great service . Ryan in service did a great job in looking after our needs. So impressed we bought a new 450 today from your dealership Ryan in service did a great job in looking after our needs. So impressed we bought a new 450 today from your dealership More