Mercedes-Benz Heritage Valley

Who the man, Manny's the man. Awesome. Manny was a delight. Very knowledgeable about the cars. Great customer service. Always smiling. I would recommend Manny all day every day. He even b Manny was a delight. Very knowledgeable about the cars. Great customer service. Always smiling. I would recommend Manny all day every day. He even bought coffee to help me sign the deal. More

Amazing Experience! I had an amazing experience. They are very friendly and accomodating. They helped me get the best deal I can have. Special thanks to Mr. Manny Martin I had an amazing experience. They are very friendly and accomodating. They helped me get the best deal I can have. Special thanks to Mr. Manny Martinez and Louella Ramos. More

Manny was a great help to find the right vehicle! Manny was so helpful during the process of selecting the right vehicle for me and my family. Any questions I had he would get right back to me with an Manny was so helpful during the process of selecting the right vehicle for me and my family. Any questions I had he would get right back to me with answers. He knew what I wanted and he made it happen. I would recommend Manny 100 % for any vehicle purchase needs. I had a Wonderful experience with all the staff I encountered at Heritage Mercedes Benz. More

2nd Time Visit Bad Experience This was the second time I've been to this dealership. The first time was a bad experience already which resulted in us buying a Mercedes from a BMW d This was the second time I've been to this dealership. The first time was a bad experience already which resulted in us buying a Mercedes from a BMW dealership. Then we decided to give them a second chance this year. We had our eyes on a GLA45 AMG 2017. They offered us $20K for my current Mercedes, and $1,500 for maintenance (3 years), which was too low, so they then offered $22K with no 3 year maintenance. We also asked for a whole set of winter tires (rim + wheel) which was ~$4500 but then they took back the offer for the winter set. We got there at around 5pm and stayed there until a bit after closing to try and set a deal. About a day later, I texted one of the employees saying I wasn't interested in getting the car anymore. He then offered to throw in a winter tire package which was worth $4514.50 (The one that we asked for but was turned down from). So then I decided to head back (Which I had to cancel anther meeting for) to talk them again regarding the deal, but then the sales manager, Mike was not being professional with the way he talked to us at all, he said that they can't give us the rims+tires instead only the tires which was only worth $1500. I showed them the text that I received from them about the winter set being added on for free, and they said that they made a mistake. We had argued for a bit about tires, then I was done with the tires and I asked about the deal from the previous day and he changed the offer from $20K with 3 year maintenance to just $20K, denying that he even offered that to me the previous day. I also had my wife and one of his employees witness him giving me that offer. I've been in the customer service industry for over 25 years and have never seen a sales manager like that, lying in front of both my wife and his own employees. We wanted to talk talk to the other sales person but he was on another test drive, so we decided to just leave. He then called me and we made a U-turn to go back and talk with him. When we got back, we were introduced to the owner of the dealership, who was super nice and professional, but he still couldn't give us a deal that we would be satisfied with.. This was suppose to be a gift for my wife for valentines day but due to all this, I wasn't able to get her a gift this year. Not impressed with the performance of this dealership at all. In conclusion, all of the employees were super nice, but it was the management that was really poor. We were not the only one receiving this kind of service, we also overheard another customer complaining about the sales person, Mike. More

Dishonest to this single lady An injector was leaking on my Mercedes SUV ML 320 cdi (diesel). First, Heritage Valley mechanics told me the injector needed replacing plus the gask An injector was leaking on my Mercedes SUV ML 320 cdi (diesel). First, Heritage Valley mechanics told me the injector needed replacing plus the gasket. They did both - $1300.00 later, the injector was still leaking. I drove home with it running really rough and I was worried I was damaging the vehicle by driving it. I phoned Mercedes and told them. They had me bring it back in and they then said they put a camera scope in and said the CYLINDER HEAD needed replacing and they could do that for $10,300.00!!!!!!! I have this ridiculous printed quote. I had a heart attack and said I would take time to think about it. In the end I went to another shop - Dalzell's Automotives - for a second opinion as I doubted Mercedes diagnosis. Meanwhile, Mercedes Heritage Valley phoned me up and told me to come back and they would try replacing the gasket at the injector site again. I went back to Mercedes Heritage Valley and they said the original injector didn't need to be changed after all and they would put my old one back in (what pile did they manage to scurry that up from as they had removed it two days prior!!). They supposedly put my original fuel injector back in and tried for a second time to replace the gasket. PRESTO!!! It worked. The injector was no longer leaking!! They then refunded me $400 back on the original $1300 bill. I NEVER went back to Mercedes Heritage Valley again!!! They almost had me spend $10,000 needlessly. Thank God I told the service advisor I was going for a second opinion. I never got to the bottom of what REALLY HAPPENED in this whole fiasco and I tell everyone I know to stay away from this crooked dealership. More

Love the car, not the dealership. Good Evening, I am emailing you because after bringing it up with multiple people at the dealership, trying to reach Mercedes Canada, my insurance Good Evening, I am emailing you because after bringing it up with multiple people at the dealership, trying to reach Mercedes Canada, my insurance company, and the auto-body shop my experience has been far less than ideal as no one has been of much help (save for Ed, though his reach is clearly limited). I believe you are the correct person for this as your were the liaison in the past between the dealership and Mercedes. I will try my best to mention everything. As you know September 23rd 2017 my wife and I purchased the 2018 GLA 45 with its manufacturers warranty, the extended warranty, and every from of additional warranty that was offered to us. On November 4th 2017 at about 10:30 a.m. with only 4300 km on the car my front left control arm snapped while I was driving into my parking lot causing me to hit a small curb. I immediately contacted the dealership and was provided with a Mercedes Road Side Assistance number to call. I called the number and the lady promptly had a tow truck within an hour towing my car to a body shop that she had organized. It was all hassle free for me. After that things started to be an uphill battle. I will number my concerns. 1. After being quoted an $8700.00 estimate by the body shop I contacted you and Ed assuming this would be through one of the many warranties associated with car. Ed's first response was that the car should have gone to him first at the dealership and he was confused as to why it didn't. So now the car had to be towed to the dealership from the body shop for him to look at it, a set back caused by the Mercedes Road-Side Assistance taking the wrong action. An inconvenience due to incompetency. 2. I was told by Ed to continue going through my insurance and that the insurance company could figure it out later. The problem with this, is I have never been in a car accident and therefore still hold my one free accident forgiveness. However for this to go through insurance I am put as at fault and I use up my accident forgiveness. Taking blame for something out of my control and losing out for it. 3. Before the car was towed to the dealership from the body shop, the body shop proceeded to order parts for the car so they would arrive on December 4th. After talking to Ed on the 4th he mentioned that once they lifted the car up they could see another part that needed replaced and once ordered would not arrive until Dec 20th. Meaning that because the body shop commonly used by the dealership and organized by Mercedes failed to take a thorough look at the car or to even lift it up to look at it, I am set back an additional minimum of 16 more days. Again an inconvenience due to incompetency. 4. Having the additional 16 day set-back means we have officially entered most peoples holidays (including mine). Not to mention the insurance money provided to me for a rental is already used up. Not only used up, I have already spent $1000 out of my own pocket to keep my rental until Dec. 12th (my estimated repaired by date), and will now have to spend even more to have a rental until Dec. 20th if not longer. I should have never had to pay for this out of my own pocket to begin with and even after informing Ed of it I still was not offered a Loaner from the dealership. Not sure if it is just an oversight but I expected to be treated much better as an existing customer. 5. Ed mentioned the car would be mechanically repaired at the dealership and then sent to the body shop for the body repairs after. If the missed part is expected to arrive until the 20th then I can safely assume the mechanical repairs wont be done by then and the body shop clearly wont have had a chance to repair the body either. Inevitably setting this whole thing back even more. That already makes it a minimum of 46 days since it was initially towed. Completely unacceptable. 6. Besides the incompetency or lack of customer concern, with only 4300 km on the car the control arm should never have broken in the first place. None of this damage should have occurred and I for one should not be the one paying for it at my own inconveniences. Had this happened 10 minutes earlier I would have been driving on the Anthony Henday and could have resulted in more serious injuries to my self. As a result, Jhoyli (my wife) has expressed her concern for how she would no longer feel safe driving it again. I don't blame her. Furthermore the lack of support we have received from Mercedes and the dealership has left us with a lack of faith in the brand and the retailer. I have been inconvenienced and ignored at every opportunity in this situation and would like it to stop and be corrected. We wanted to be loyal Mercedes owners but as it sits our peace of mind is too far damaged to continue with those plans. That's not a commitment I can logically make after being slighted at every opportunity and finding out all my warranties mean nothing. Jhoyli put it simply like this; If we had purchased a cell phone from you and this had happened, you would have provided a loaner free of charge until our new phone had arrived. For our peace of mind we would like to discuss Mercedes replacing the car altogether, or at least offering us a refund on the car and warranties so that we can move on from this distasteful experience. Could you please make this a priority and pass this on to the appropriate channels at both the dealership and Mercedes Canada and keep me well informed. Thank you, Jhoyli & Rylie Labrador-Stacey. --------That was my original email to MBHV. My wife and I purchased a 2018 GLA 45 AMG. First off, the purchasing experience was to be as expected. Manny Martinez was amazing, above and beyond. After that everyone else we spoke to did not meet our expectations. The big problem: the control arm on my front driver's side broke. On a car with merely 4300 km on it and all the extended warranty available to me. It would not have been an issue if they simply covered it by warranty. Instead the service manager advised me to go through insurance and that insurance would chase down warranty if need be. (I later found out from my insurance that this isn't the case I am simply put down as "at fault" and take full blame for the defect not to mention lose my "accident forgiveness perk"). I was pulling into my parking lot when it broke and it caused an estimated $8700.00 worth of damage to my steering assembly and other parts (estimate from the body shop they chose). I have more recently seen the bill $17861.11 in an email from MBHV, more than double the estimate. I am picking the car up today and will confirm the final amount. My wife's largest concern was that if this had happened 10 minutes earlier while I was on the Anthony Henday, I could of been fatally driven off the road. They also had 4 or 5 instances where they're decisions led to timely and financial inconveniences for my wife I. I wrote everything all up in an email and sent it to them, expecting them to do anything at all. Instead I was quickly replied to being told that "upper management' would contact me, and the service department finally provided me with a loaner car on Dec. 12 more than a month later (the control arm broke and they towed it to a body shop on Nov.4th). Since then, not a single word from anyone about my email. I have tried my contacts in the finance department, in the service department, it seems that no one at Mercedes-Benz Heritage Valley cares for the concerns of my wife and I- once proud AMG owners. Which is surprising because I was assured it had been forwarded on to upper management. Mercedes-Benz makes nice vehicles, however I fully recommend you buy and service them elsewhere. More