Mercedes-Benz Heritage Valley

Sold On MB It just get better!! I purchased a new vehicle from Heritage Valley back in September, 2016 and the sales process in every aspect was fantastic. I just recently purc I purchased a new vehicle from Heritage Valley back in September, 2016 and the sales process in every aspect was fantastic. I just recently purchased my 2nd MB vehicle from Heritage and it was as great again, if not better. I highly recommend Heritage Valley and Mercedes Benz. More

No Honor Among Thieves Like the title says... There is no honor among thieves, and that is exactly what they are here...Thieves! They do not stand behind their product... B Like the title says... There is no honor among thieves, and that is exactly what they are here...Thieves! They do not stand behind their product... Buyer beware! More

Terrible Service Don't trust their service department, what they told me does not match my service records. They have lost my business and will gladly drive across the Don't trust their service department, what they told me does not match my service records. They have lost my business and will gladly drive across the city to David Morris More

do not know the meaning of human kindness I visited this dealership with the intention of buying a new van ... I drove around the car park and one of the dealerships employees drove straight i I visited this dealership with the intention of buying a new van ... I drove around the car park and one of the dealerships employees drove straight into my truck causing extenisive damage the actual cost hasnt been established but i can say its definatly in excess of $5000 , they were 100 % at fault the driver had not even cleared the frost of the windows of the car before he drove it so had little to no view and drove straight out between a lane of parked vehicles on to the main pathway it turned out afterwards it was infact a customers car who had just bought it in for service .. after the incident they didn't even ask if I was OK did i need anything nothing at all they left me standing out side unable to start my vehicle as it was leaking fluids from the impact in -25 temperatures .. I walked in to there building to ask for the address to give the police and I was told they didn't know what it was ??? and that employees only could come in and wait outside .the came out to inspect there vehicle at which point they instructed the employee who had driven the car to put down the windows down I asked if they could put them back up as i needed to take pictures so show how frosty they were and they refused . They also tried to insist I move my vehicle before the police had arrived I refused if this is there idea of how to treat potential customers then only thing I can say is I'm extremely glad I didn't buy a vehicle from them as I would hate to have to deal with them ever again and to anyone thinking of buying a vehicle a vehicle buyer beware they obviously don't take care of there customers cars More

totally bad customer service i bought 2 cars from them ,less then a year 8200 km on s550 ,worth more 140 thousand new ,driver seat belt not working ,so i called about 7 times to t i bought 2 cars from them ,less then a year 8200 km on s550 ,worth more 140 thousand new ,driver seat belt not working ,so i called about 7 times to talk to general manager ,did not receive a call back or anything ,they just sell you the car after that they do not care about ,very poor customer service ,i will never buy from them again. More