Mercedes-Benz Heritage Valley

POOR SERVICE All I can say is tape all conversations !!! Verbal comments are meaningless and follow up unreliable. Service manager is something else. Does anyone r All I can say is tape all conversations !!! Verbal comments are meaningless and follow up unreliable. Service manager is something else. Does anyone rememember vacume cleaner sales? More

Awesomer We bought a vehicle in October 2014. We have never been treated like this before at a car dealership. Everyone was pleasent and cheerful. There was no We bought a vehicle in October 2014. We have never been treated like this before at a car dealership. Everyone was pleasent and cheerful. There was no PUSHY ATTITUDE from the salesman. We were actually treated like a person rather than another vehicle sold on the monthly list as at other dealerships. Every car we test drove was washed and impecably clean. When we were there the dealership was very busy and this feat alone was remarkable. Our salesman, Aaron and manager, Kevin were very professional and personable. Never once did we feel we had to buy a vehicle. Overall it was a wonderful buying experience and I highly recommend checking out this dealership. More

Amazing personell in management, service, and sales. I highly recommend taking your Mercedes to get serviced at Weber Motors. The service staff their is knowledgeable when it comes to the cars, and alway I highly recommend taking your Mercedes to get serviced at Weber Motors. The service staff their is knowledgeable when it comes to the cars, and always keeps you updated on the status of your vehicle.The sales team also does a amazing job. They answered all of my questions, made sure everything went smoothly and went beyond all expectations in making my dad, and I happy customers. (Sales consultant was Ben, and the sales manager was Jack) More

Should go somewhere else....seriously. I normally do not write reviews, but I felt compelled by the multiple experiences we have had at this dealership. We purchased a Mercedes C-350 in 20 I normally do not write reviews, but I felt compelled by the multiple experiences we have had at this dealership. We purchased a Mercedes C-350 in 2013. Really like the car! This car has the look of a luxury vehicle and the heart of a sports car. That being said, it is still a Mercedes....not a Ferrari. Weber motors is a Mercedes dealership ...not Ferrari...not Rolls Royce. I say this because you may believe you had entered a pretty exclusive car dealership, had you not seen the signage on the door, and only judged by the staff behaviour and the prices of everything. In other words, the whole idea of Mercedes promoting itself as this ultra exclusive luxury brand is overhyped. Your sticker price on the car was already ridiculous enough, but your pricing on service(s) is what is so astounding. I am all for paying for good service that is either necessary or had some additional benefit. I also realize a car dealership needs to make money etc. Unfortunately, a number of the services you have offered are either of NO value, they are WAY too expensive for the value they do offer, or as our recent experience taught us, potentially DEVALUE our car much further/faster than standard depreciation. Let me detail you on our experiences: 1) After initial purchase of a brand new C-350, the gentlemen completing our financing takes the opportunity to up sell us on a number of services. The first, 3M invisible rock guard. This is something we did want to apply to the vehicle so we had already been looking around at independent businesses that offered this service. We had found a small shop that offered to apply this rock guard for just over $500. The price quoted by Mercedes was about $1500 for the same service. We declined informing the agent we found a better price. Within seconds, Mercedes price on this service was suddenly $600. Wow. Slight difference. We accepted his offer at Weber as it was obviously more convenient. However, I spoke with an independent shop owner who applied our window tinting and he indicated 3M is no longer a 'market leader' in this technology. 3M taping tends to take on a yellow color after time and becomes more visible on the car. Knowing this, I would suggest you look around if you are considering invisible rock guard. The next service offered was rust coating on the under carriage of the car. I cannot remember the price for this, but I had read enough to know that many cars already come with this applied. Low and behold, after I declined this service, the agent informed me I was fortunate as it was indeed standard on all Mercedes. So you were selling me.....nothing? It gets better...... 2) Wait until you need that first oil change. Wow. As indicated by other posters, this is real cash cow for Weber. The oil change itself is already expensive enough at over 200 dollars, but it is the 'service package' they bundle it with that is a really impressive way to boost their profit margin at the dealership. When you request your oil change they correct you and suggest you really mean you are due to the 'Type A' service. Fancy! Type A service. Very creative. This is nothing more than a checklist of things that you could reasonably verify yourself as the car owner. They charge about $100+ dollars for completing the checklist. What was more disappointing was the response we received when we declined the Type A service! We were threatened that the electronic prompting message requesting Type A service to be complete in the car's odometer would NOT be reset. We acknowledged that and still declined. Once the oil change was completed, in a show of unprofessionalism I had yet to witness at any service shop, the service member left the interior of the driver's side soiled in mud and filth from his boots. It actually appeared very delibertate. Of course we raised this with Weber management, who promptly had the car cleaned. A search on youtube will provide you the info needed to reset the odometer Type A prompter yourself. 3) The icing on the cake. Our car recently received a dent in the rear back panel as a result of some parking lot carelessness. The dent was about a quarter size (no crease/no paint chips). We consulted with the 'experts' at Weber who referred us to 'their guy'. Their guy was insisted on viewing the dent in person. Fair enough. Other Mercedes dealerships were able to provide ball park estimates for repair online ($125-200)....not Weber. Sure enough, Weber's guy concluded rather abruptly the dent could not be repaired. He claimed that the entire panel would require removal and re-painting. The estimate was $1400. We declined saying it was too expensive to justify. He was quick to suggest we involve our insurance. Now, I am not an auto body expert, but I could not imagine a small dent like this requiring the amount of labour being suggested. Further, I know from personal experience that custom paint will NEVER be the same as the factory. This would have future implications I was more concerned with than the dent. We decided to get a quote from a shop unaffiliated with Weber. This dent repair shop turned out to be fantastic. He performed a paint less dent removal for $225. It was honestly flawless. My advice...do NOT accept advice from Weber. This dealership (and its affiliates) are mostly just interested in padding their pockets the easiest way possible. Would strongly discourage the use of this dealership for sales or service! More

Broken promises, Poor,Poor Service Made the mistake of buying a second used Merc here, Sales promised work would be done to clean up scratches and dings. They had the car for a week an Made the mistake of buying a second used Merc here, Sales promised work would be done to clean up scratches and dings. They had the car for a week and just polished it, still has scratches and dings. We had to make 6 calls for someone to eventually call back only to be told, no done yet. Now told they can't/won't do anything with them. Service Department are even worse, ordered parts and waited two months, after many calls from us they eventually told us to bring in the car, we then found out they had received the parts a weeks after we ordered. Had several other issues, but basically don't trust what they say during the sale and don't bother to use these guys for service, I would suggest you go elsewhere. More

worst dealership ever never had servicing done here but i had a rude, aggressive salesperson. he was getting so out of control one of their finance guys walked out of his o never had servicing done here but i had a rude, aggressive salesperson. he was getting so out of control one of their finance guys walked out of his office to come take me away from him. manager contacted me later to apologize and try and work something out, absolutely ridiculous.... I went to the other benz dealership in edmonton and bought a new c class from them, great experience. i will never return and tell everyone i know to avoid this place like the plague More

Horrible Service Pathetic service provided here. Do not recommend anybody have work done here. They promised my car back in 'a couple hours' and it took them two day Pathetic service provided here. Do not recommend anybody have work done here. They promised my car back in 'a couple hours' and it took them two days with no apologies offered. I WILL NEVER BE GOING BACK TO THIS DEALERSHIP AGAIN. More

Broken deadline, rebookings and delays and inability to identify problems until after warrantees expire. Absolutely worst service and level of trust. Do not trust these guys! identify problems until after warrantees expire. Absolutely worst service and level of trust. Do not trust these guys! More

Service is very poor and slow. Extremely costly. Oil change for my ML 320 CDI $325.00. David Morris dealership oil change for same vehicle $225.00. When I approached them on price difference they respo change for my ML 320 CDI $325.00. David Morris dealership oil change for same vehicle $225.00. When I approached them on price difference they responded that they have their own prices. This was the 3rd service there and every time the same experience. Would not recommend dealership or service. What was I thinking!!! More

I had taken my car in for brake service this week. After booking and waiting for 3.5 weeks to get it in. At the time of booking the appointment I had informed them I wanted the brake pads replaced because I booking and waiting for 3.5 weeks to get it in. At the time of booking the appointment I had informed them I wanted the brake pads replaced because I knew they were due. You would think in the 3.5 weeks they would have been able to order the brake pads. I guess this was to much to ask. It took the service department 3 days to replace the pads and rotors just on the front of the car because I was informed they did not have the parts on hand. According to the Mercedes maintenance tech should take a maximum of 6 hrs. I discussed the problem with the Service Manager and all he did was try to blow smoke up my xxx. He mentioned the service would improve the next time I came in. So I asked he why would anybody want to return for this type of service and he was stuck for an answer. He would not say why things were so screwed up or why they did not keep me informed thinks were delayed causing me to make several unnecessary trips to the dealership. I was last contacted by one of the service advisors letting me know it was finally ready and when I went to pick it up four hours after I received the car unwashed, which is not normal for this dealership. As far as the car goes it is a very nice car however as far as this dealership and their service department I don't think I'm ever going to return. More