Mercedes-Benz Heritage Valley

Very good service , job done very good and safe and manufacturing, car clean and shiny manufacturing, car clean and shiny More

The staff were great in the service department but the diagnostic attempt to determine the problem with the electrical system in the car was a failure. I feel that the technician should have recognized th diagnostic attempt to determine the problem with the electrical system in the car was a failure. I feel that the technician should have recognized that the battery was failing before recommending replacing over 3 thousand dollars worth of radar sensors which I believe were not the problem. After replacing 2 of these sensors, it was determined that the problem was solved, only to find out the next day that it wasn’t and now a third sensor was faulty. It was only after this that the battery was looked at and found to be the problem. The third sensor which was indicated as faulty was not once the battery was replaced. I believe I spent thousands of dollars needlessly only to find out the battery needed replacement, More

I had a good experience buying my car from this dealer. The staff was friendly and helpful. They answered all my questions and did not pressure me. The process was smooth and easy. I’m happy with my car an The staff was friendly and helpful. They answered all my questions and did not pressure me. The process was smooth and easy. I’m happy with my car and would recommend this dealership to others. More

Always professional and friendly. Answers all the questions you ask and if you waiting for your service to be done. Their waiting room is comfortable with refreshments. Answers all the questions you ask and if you waiting for your service to be done. Their waiting room is comfortable with refreshments. More

I cut the maintenance desk lying to me saying that my car was driven for over one hour to find the problem, but when I checked, it was only driven for 5 km. Also, ever since I brought it in for service my br was driven for over one hour to find the problem, but when I checked, it was only driven for 5 km. Also, ever since I brought it in for service my breaks started to make noise, I brought it back and nothing can be found. I just don’t trust them anymore, paid for service $1300 for what? More

Hi, I had a not so good experience with this dealership. Besides the fact that the communication from the service department was very inadequate and with delays, their pictures and the video from the proble Besides the fact that the communication from the service department was very inadequate and with delays, their pictures and the video from the problems found are not informative at all. I do receive the same information from BMW very clearly with the technician explaining everything. AND the experience with the receptionist was awful, she was talking so fast over you and would not allow me to explain my situation, she was so rude I wish I don’t have to talk to her in the future at all. More

I have visited several Mercedes Benz dealerships across Canada and I have never experienced such bad business practices as the Heritage Valley location Canada and I have never experienced such bad business practices as the Heritage Valley location More

Needed few things to replace. All went well only there was waiting time for parts. Service and consultation was great. All went well only there was waiting time for parts. Service and consultation was great. More

Dropped my vehicle in for warranty service! Excellent service from beginning to end! Friendly customer service and technical support! Excellent service from beginning to end! Friendly customer service and technical support! More

Fantastic service & parts department! ! Ash in parts was awesome, helpful & respectful of my $ & wishes. In service, Peter & Silvio, as always, were amazing, prompt, & courteous. ! Ash in parts was awesome, helpful & respectful of my $ & wishes. In service, Peter & Silvio, as always, were amazing, prompt, & courteous. More