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Mercedes-Benz Heritage Valley
Edmonton, AB
313 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 313 reviews
January 12, 2017
Terrible Service Don't trust their service department, what they told me does not match my service records. They have lost my business and will gladly drive across the Don't trust their service department, what they told me does not match my service records. They have lost my business and will gladly drive across the city to David Morris More
by E
Employees Worked With
Service Manager, Brittany
December 09, 2016
do not know the meaning of human kindness I visited this dealership with the intention of buying a new van ... I drove around the car park and one of the dealerships employees drove straight i I visited this dealership with the intention of buying a new van ... I drove around the car park and one of the dealerships employees drove straight into my truck causing extenisive damage the actual cost hasnt been established but i can say its definatly in excess of $5000 , they were 100 % at fault the driver had not even cleared the frost of the windows of the car before he drove it so had little to no view and drove straight out between a lane of parked vehicles on to the main pathway it turned out afterwards it was infact a customers car who had just bought it in for service .. after the incident they didn't even ask if I was OK did i need anything nothing at all they left me standing out side unable to start my vehicle as it was leaking fluids from the impact in -25 temperatures .. I walked in to there building to ask for the address to give the police and I was told they didn't know what it was ??? and that employees only could come in and wait outside .the came out to inspect there vehicle at which point they instructed the employee who had driven the car to put down the windows down I asked if they could put them back up as i needed to take pictures so show how frosty they were and they refused . They also tried to insist I move my vehicle before the police had arrived I refused if this is there idea of how to treat potential customers then only thing I can say is I'm extremely glad I didn't buy a vehicle from them as I would hate to have to deal with them ever again and to anyone thinking of buying a vehicle a vehicle buyer beware they obviously don't take care of there customers cars More
by truckguy101
Employees Worked With
no one
November 30, 2016
totally bad customer service i bought 2 cars from them ,less then a year 8200 km on s550 ,worth more 140 thousand new ,driver seat belt not working ,so i called about 7 times to t i bought 2 cars from them ,less then a year 8200 km on s550 ,worth more 140 thousand new ,driver seat belt not working ,so i called about 7 times to talk to general manager ,did not receive a call back or anything ,they just sell you the car after that they do not care about ,very poor customer service ,i will never buy from them again. More
by ahmad
Employees Worked With
general manager shane bolle
August 17, 2016
Excellent service My recent experience with some of the staff was frist met with a great big smile from the receptionist and continued on with the professional treatmen My recent experience with some of the staff was frist met with a great big smile from the receptionist and continued on with the professional treatment from Ben; the salesman, in helping me with my CLS63 selection Eddy and Robert in financing was extrodentary Thanks guys for a job well done. More
by Baja easy
Employees Worked With
Ben, Eddy,Robert
July 10, 2016
These guys do not know how to do business They have a "let's make some money now, screw the customer later" approach. One smart salesman knows that if I would be pleased with a 80k car service They have a "let's make some money now, screw the customer later" approach. One smart salesman knows that if I would be pleased with a 80k car service now, I'll probably be back in 3-5 y to get a 120k car. Not these guys, they blatantly and stupidly obvious tried to rip me off, wasting my -and actually their as well- time; at some point I told them a flat f..k off and simply saved myself of what seemed to have been the start of a stressful relationship. I make well above 500k/y so there was no pb to buy what I wanted somewhere else. Save your time. More
by The other
Employees Worked With
Ryan
July 08, 2016
Bought my first MB, couldn't be happier with the buying proc Heritage Valley — 5 star . The wonderful staff at MB Heritage Valley were very professional who made our buying experience a pleasant one. Everyo Heritage Valley — 5 star . The wonderful staff at MB Heritage Valley were very professional who made our buying experience a pleasant one. Everyone from the sales representatives, financial manager to the sales manager made us feel very welcome as if we're their friends during the entire process. I had my 9 months old daughter and my mom with us during our visit and the staff took great care of them, I really appreciated that because it gave us the freedom and peace of mind to carefully work on our decisions for our first family car! Even better, they were able to offer us a very attractive deal on the appearance protection package, with roads condition like Alberta's, I know this protection package will literally pay for itself eventually, and we even got free 3M to boost! Overall a very pleasant buying experience and I'm already considering trading in my daily driver for a C300! My sales reps Aaron and Ben were very professional and know all the ins and outs of the car, that gave us full confidence with our purchase, big shout out to them! More
by rdao
Employees Worked With
Aaron Ferris, Ben Saleh, Robert Lam, Sandy O'Brien and Ryan
April 25, 2016
New Name & Location, same Horrible Service We bought our 350ML from this dealer when they were still Weber Motors. Purchasing of the vehicle went smoothly but everything since has been a 100% We bought our 350ML from this dealer when they were still Weber Motors. Purchasing of the vehicle went smoothly but everything since has been a 100% disaster. I was hoping when they moved into their new location things would change but they actually appear to be getting worse. After four contacts over 4 working days including the sales supervisor regarding our tires in storage the tires magically appeared when my pregnant wife had to drive their on her temporary spare for answers. Not any of the three service associates would return a phone call, yet they asked if we want them to install the tires now. DO NOT TAKE YOUR VEHICLE TO THIS LOCATION FOR ANY SERVICE AT ALL UNLESS YOU WANT TO BE PULLING YOUR HAIR OUT. I ONLY GAVE ONE STAR ON THE REVEIW BECAUSE ZERO STARS WAS NOT AN OPTION. More
by Edward1971
Employees Worked With
Dakota, Britnnay & Celine.
April 21, 2016
Poor and abuse experience ! Should not Go ! I put an offer from very beginning and never changed a word .. Sale manager Ryan xxx kept saying that I asked more and more every time . In fact , it I put an offer from very beginning and never changed a word .. Sale manager Ryan xxx kept saying that I asked more and more every time . In fact , it was all about he did not carefully read over my offer ! I already mentioned few times that my offer is what I would like to pay .. He kept playing the game and fool around the figure !! If you would like to be abused / insulted .. Heritage Benz is the best place to go ! More
by CA
Employees Worked With
Ryan
March 02, 2016
First time buyer. Received great customer service. The car sales-man helped me extraordinarily in purchasing a used car in excellent condition at a very fair price. Everyone from the sales-man to fin The car sales-man helped me extraordinarily in purchasing a used car in excellent condition at a very fair price. Everyone from the sales-man to finance-expert were friendly and helpful in helping me find a suitable car for me and my family within our budget. The sales-man was courteous, attentive to details, and went way above and beyond his job in helping me. The finance-expert was very informative and considerate of our budget and figured ways to help us find a great package deal. First night I came to the dealership very late (8:45 pm), as result the sales-man and finance-expert stayed very late to help us get a great deal. The following day I came back also late (9 pm) to hand in my car insurance and license plate. Again, the sales-man and the finance-expert stayed late (10:00 pm) to help me complete my purchase. On top of that, the sales-man was so helpful in returning my rental car to the airport. At the end of the night I was provided with both their business cards and was encourage to call them anytime. Which I did later on that night (midnight) to provide my void cheque. To my surprise the finance-expert replied instantly confirming the receipt of my text and email. My overall experience with this dealership office was excellent and I would definitely do business again with them. More
by Bash
Employees Worked With
James (sales-man) and Doug (finance-expert)
October 20, 2015
Greedy dealership Once you've bought your vehicle be ready for a gauge anytime you need anything. Was having issues with my transmission while the car was still under w Once you've bought your vehicle be ready for a gauge anytime you need anything. Was having issues with my transmission while the car was still under warranty and they wanted $160/hr to diagnose the problem....what??? I've told you the problem so fix it, I don't need to be charged for you to figure it out. Have fun paying $400 for a simple oil change as well. Wish there was a zero star rating. More
by Damo3333
